Ferns N Petals (FNP)Reviews 2,881

I ordered personal photo lamp. I paid through online. Mention 2nd day delivery but i didnot get any call and product they mention product delivered. I call customer care there is not any response in call 15-25 min. After i cut the call.

My order id: *******,
I paid the amount through online the order need to be delivered today,
When they sent me a message that the item which I ordered is out of stock on 14th June-2021, since that day I am trying to reach their customer service, but nobody responding, the number provided by them in the application is not available, and the other number putting me on hold for more than hour, this very irresponsible behaviour by this company, I sent several mails and reminders even for mail also there is no response, now I need my money back, kindly help me through this platform

They didn't mentiond anything on the cake. I mentioned everything clearly on the booking time. I got so many calls from fns n petals, that time also I clearly mentioned... delivery time Also totally different. Cheap

They do not deliver complete order, and response team is not big of a help either. I still haven't received my order and it's been a week when it was supposed to be same day delivery. And they haven't refunded me. Very poor service.

I ordered a pineapple cake worth 900 rs believeing their reputation and brand but on the opposite side when I got the cake it was far away as the dispaly image on app and the taste was pathetic firstly I waited for whole day for receiving the cake and then spent rest of the day in requesting to return the cake and get refund but they did nothing. Their service was horrible I will never ever forget. It seems they have given franchise to the local shops which are selling anything on their name. This is disguesting they are doing fraud with innocent people. Shame on you fnp.

I ordered one kg fondent cake for my kids first birthday but a cream cake in bad condition was delivered. There was no help from customer care team too. I ended up spending 2k for a bad cake and spoiling my one year old baby's birth day which was very important to us.

I had ordered something for a kid as a get well soon gift on 7th June, 2021. Ever since then I have just been following up with Ferns & petals team. They took my order for more than INR 2300/- and there is no sign of delivery or my raised queries. All I am doing is raising a query daily & FNP team keeps closing the tickets without a single call to me. The kid might be much better now and my gift and the sentiments might mean nothing because of the pathetic service by FNP. There has been absolutely no follow up & pathetic customer service, to add on - No delivery or even traces of delivery after 5 days of this fraud by FNP. ATLEAST REFUND THE MONEY YOU FRAUDSTERS. I will figure out a way to gift the kid something better in my own way which will be better in quality for sure.
My bad I trusted you FNP again. You ppl screw up my order all the time, at every location.
This was a last chance and np more trusting you guys.
Kindly refund my money coz I am done with you Fraudsters FNP!

They are cancelling the order just hours before the delivery of my daughters birthday.! Could not find another cake on a short notice.! Such an embarrassment before the guests.! My baby doll disappointment is what you guys are answerable for.! Reckless and pathetic service.! Yet to get the refund is 4000rs.! God knows.! Ull reap for all our curses.! Hell with your business.! Idiots

I ordered on 5th June, order was placed successfully, expected deliver should be 11th June.

I was waiting for the delivery to be sent on 11th June, however, when I saw the status it says the order held and I raised 2 tickets to confirm the expected delivery date and it was reflected as 16th June which is useless. Due to so many follow-ups, we got the expected date on 11th June. I don't know what the employees in this company will do, as per my knowledge they are chilling and they don't understand our emotional feelings here and this company should know about the emotional feelings. We trusted this website and fooled us. I strongly say don't go to this website for orders and they will play with our emotional feels. This is my request to everyone!

Worth the money, go ahead and gift your loved ones with gifts from this site. Good service, less hassles

I am a customer for life. The entire process from logging in to ordering is absolutely delightful and seamless.
There are various options and occasions to choose from. Love it each time and every tome

I am using FNP services since 2012, they always make us happy. But this time delivery was little bit late according to their standard delivery time. 1/2kg cake was also little bit looking small. But overall I am happy with FNP and their services

They sent my parents the wrong cake on mother's day and refused to acknowledge their mistake despite inmediate and repeated emails. When they finally admitted that they had sent the wrong item after many emails and photos, all they said was that it won't happen again - did not return my money or send the correct item! These guys are completely unreliable and dishonest.

I am very delighted with the servives. The delivery was on time. Also the product was very good. Since I ordered it for my boyfriend, he was very happy with it, so am I. Thank you so much.

They will disappoint you at the very last moment. I placed an order and as they ask for a preferred delivery date I did so, I got a message from them around 1 week before the preferred delivery date that "Your ORDERNO for PERSON NAME will be delivered as per your chosen date by COURIER PARTNER". I called them in afternoon my chosen date and they said "Dont worry your order will be delivered". By evening they said we don't deliver order at given address. Just ruined everything for me. I ordered around 10 days before the preferred date because it was important to me but they left me in such a helpless situation. I am writing this review not as a revenge but because I don't want someone else to feel that way.

Recently I have ordered 4 plants in multicolored self watering pots (ref no: *******). During booking and payment, the delivery date is mentioned as 3rd June (for gifting occasion). But they have delivered on 5th June, gave their apology saying their delivery partner delayed. This is highly unprofessional. Secondly, the package was worst and pathetic for a live plants, out of 4 plants, two plants is almost half dead condition. I' m not sure, it will survive or not. The quality of soil used in the pot is very poor (it is full clay). For indoor plants, they should use loose soil with cocopit & vermicompost as a mixture. Over all the whole experience with FNP is highly disheartened.