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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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They sent wrong Product other than which I Ordered. I ordered some sweet and rakhi on Rakhi, but they delivered Wrong product and wrong Brand. After that they didn't resolved the my issue, I sent many email with snap shot of the product but all the time they lied by telling they didn't received my email. This is not trustworthy company, please stay away from them,
STRONGLY NOT RECOMMEND
Chandresh chavada ( CANADA)
Dear friends
I ordered a customised product to gift to my wife on 21st of August 2021 in 16th of August 2021 but these Scammers have spooled my surprise. They have not given me any tracking details and their Customer care IVR machine option 3 is just waste as no body picks your call. I raised a query for my purchase on 21st of August sensing something is wrong but They closed my ticket stating your number is not contactable and will recieve your delivery after 25th August 2021. Again that's still a question mark. I have lost approx Rs 1000 beyond money my emotions are been played by them. I am dragging then to the consumer court for sure. As they are not cancelling my order and left me with no choice. Suggest all of you to not blindly trust these b@**trds.
Dear Rohin B.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I have placed an order which is not delivered. Bad costumer service no one will pick calls.
Customer chat service also wont work.
Dear Dinesh K.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I have ordered rakhis and cake. And fnp made sure they ruin my day. Trusted them. They didn't deliver Rakhis. When they cant deliver Why did they take order.
Dear Kala K.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
A complete sense if satisfaction knowing that even if you are miles away from your family, your product gets delivered well on it before time. Highly recommended.
Dear Arpana N.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petal
Worst service ever, if I could give zero stars to them. I ordered my rakhi on July 21 to Gurgaon, Haryana. The delivery address is just 1 km away from Huda city center metro station, still, my rakhi gift is undelivered. When I contacted them I got this response:
"Please be informed that the order is returned and we cannot make the redelivery before rakhi as it is 21st today. Please let us know if we can arrange the delivery.
Our company values all our customers and any feedback that is provided. It's what keeps us improving.
We look forward to continuing our relationship with you and hope that we can serve you once again.
We value your relationship with us.
Flowerly Yours,
Rajesh Kumar Singh
My sincere advice to all Please do not waste your money and most valuable time with these morons
Dear Kumkum S.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Don't order cake to overseas from Ferns n Petals. The cake was delivered 3 days late after the birthday and they wont cancel and refund the order.
Dear SATISH S.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Every time I order, they just amaze me with their efforts, quality, presentation, and exact the same item as shown on their website. And it is a trustworthy site for online shoppers.
Dear Monika M.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I would not recommend ferns n petals at all we ordered a 3 tier wedding cake and they failed to deliver it on time, there customer service is abysmal pass the word on and don't use them. Sarala Whitfield
Dear Sarala W.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Great Job by Ferns & Petals Team. Very smooth and efficient. Since so many years I am using this website for sending Raakhis to my brothers and even at last minute, the deliveries were on time.
Dear Devika S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The packing of the cakes from Fernspetal has very bad. The cake are delay one day and deliver next day of the birthday. We have been buying Fernspetal their Triple Chocolate Enrobed Brownie Cake. The filling was strange, the quality of the cakes is far better than the appearance. I was highly disappointed, especially since I had paid. Not worth for money
Dear Sarveena R.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
25 days and they still havent been able to deliver. Its a torture so if you want to get tortured yes please use their service
Dear Priyanka M.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
THIS IS FRAUD COMPANY! DO NOT EVER BUY ANYTHING FROM THEIR SHOPPING SITE! YOU WILL WASTE YOUR HARD EARNED MONEY!
My friend works in this FRAUD company as a Senior Customer Specialist. He has to handle so much customer issues like Product not delivered, Wrong item delivered, And they delover FAKE ITEMS AS WELL( In the name of cadburry, they will send local chocolates).
Even my friend and his colleagues are fed up with their working environment, because customers are raising more and more complaints, their employees are leaving because can't handle such work load, my friend has to work 11-12 hours a day(sometimes even more than that), and this CHEAP Company doesn't payany extra for overtime. Such a SHAME!
This Company will gonna sink and will be going to shutdown in a few years! And I'm just spreading awareness so to catalyzed this process/making the process faster.
Dear Jatin S.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
They delivered spoilt and broken ladoos and the customer service was pathetic. I have treated like fools by them, there was none of deliveries on time and good quality. I recommend not using this site
Dear Madhvi S.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Don't! Just don't! I hope you read these reviews before ordering. Terrible. Ugh! Not only was it never delivered, but I called and called and even offered to have the birthday guy to come pick it up. Don't worry, don't worry they say. We will call him when it's being delivered. No call, no delivery, no email, no nothing! This is the Singapore location I'm referring to. Plus I'd call and be on hold for ten minutes waiting for a person and once in a while they'd answer or the hold music just stopped playing and there was no one there. I'm on the other side of the world so not only was I calling and calling it was like 1 am my time that I had to do these things. Horrible service and like the other reviews said not worth it!
Dear Kim K.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Much appreciated. All parcels got in time with as shown in the pictures. Website is very nice, it has almost everything..
Dear Tanvi V.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petal
The pink roses send to my husband did not meet the quality standards. They were wilted. I was a bit disappointed with that to be honest.
We had placed an order of designer Rakhee. When the product was delivered it was of some other design and low price.
When we logged a ticket, executive forcibly asked us to accept what has been delivered and refused to replace or refund full amount. Most pathetic service and they cheat customers by displaying some other image. First image is on website and second image is the one we received.
Dear Neetu N.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I had bought Online Designer Rakhi order number: *******.
Actual product sent was of lower price & quality.
Dear SUSHIL N.
Please accept our sincere apologies for your recent experience. We have your order number and will look into this right away. Thank you!
Flowerly Yours,
Team Ferns N Petals
I am from Australia and ordered through Ferns N Petals for the very first time for my Sister's 60th Birthday who lives in Bangalore India. I am Pleased to express that I got the very best from the communication, the ordering process, the service was on time and professional, and most of all what i ordered was exact as on the web and good value. I definitely will order through Ferns N Petals in the future. :)
Dear Priscilla S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petal
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chandresh C
We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.
Flowerly Yours,
Team Ferns N Petals