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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Absolutely satisfied with the website experience, happy with the customization, hassle free payments, got good 20% discounts with amex card. Delivery was timely and received timely notifications throught out.
I ordered a rakhi and card for my brother in Singapore for which FNP took Rs 1499 as payment. I got a message that delivery was attempted but not successful as recipient was not available! I tried to contact them many times to leave the packet outside the flat door like all other companies do or leave with the doorman but have seen no resolution. They keep closing the ticket that I open. They call the rakhi a perishable item! At this point, I even told them that I am not expecting them to tie the rakhi on my brother,
but merely deliver it in time for Rakhi Day! But FNP has not heard my complaints or tried to resolve them. Its a very shoddy company. I will not ever use it aqain! It was ordered 10 days before Rakhi Day!
Dear Nishi B.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I ordered a flower bouquet for my husband on 3rd Aug 2021 to be delivered on 5th Aug. They randomly made changes into the order, wrong order they sent with dull flowers and even the cane basket as shown in website image was missing. I raised the concern and they just give you a ticket ID for a email you send and just close it immediately withount any action. I have plenty of ticket ID's with me.
I called them and they kept me on hold for like 10 min and cut the phone and now my call also not geeting connected.
Order ID: *******
Multiple Ticket IDS for each trail mail:
**************
**************
*********************2**************
**************
Latest Ticket ID: **************
Dear Rewa P.
Please accept our sincere apologies for your recent experience. We have your order number and will look into this right away. Thank you!
Flowerly Yours,
Team Ferns N Petals
The plant is good. Just one leaf is damaged as you can see in the picture. Please try sending a fresh one. Rest its fabulous. Thank you!
Dear Ayesha M.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Delivery on time. Products as ordered as delivered … and quality is ensured …And done in most parts of India even in tier 2 -3 cities and places which is remarkable for a vast country like india where logistics is a great challenge. FBP has great supply chain management and has capability to handle orders and posies for greater offering in other segments …good luck
Dear Samik K.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I want to appreciate n give my gratitude to the team of FNP for making the experience so good n memorable. The ordering process was smooth n the delivery was within the time frame. The product selected was same as shown in the pictures n was delicious.
Dear Nomita B.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I ordered 2 rakhi set wit ladoo combo. They delivered me different rakhi with damage product. Pathetic service.
Dear Shwetank D.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I had very good experience with fnp as they has very good products specially they also give one day delivery that was soo nice. And on time delivery in the given time manner. Wish they also start cod.
Dear Bhavna b.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The site has a lot of options to choose from and is curated on a wide category of choices be it the occasion selection, the person selection, the type of gift to send... One of the easiest methods to order online, the customer service is great and even calls you from their end if you face any problem... The delivery is more often delivered a day before the due date... Am very happy with the website
The services provided by them is truly quick and wonderful. Also their vast varieties made our celebrations complete. Thank you Ferns and Petals!
I ordered 4 orders for special occassion of rakhi and they delivered it before the occasion
Orde r*******203
Dear Sudhir T.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
He always support me to make my days special. Thanks a lot. Always make my days special.If you want to surprise someone special then go for Ferns&Petals
Product was delivered on time with no delays at all… m happy and blessed.
Product was fresh and was loved by all. Thanks and keep it up
Ordered Flower bouquet, Rocher bouquet and Anniversary Balloon bouquet. They were all great. Parents loved it. Thanks FnP Bengaluru team :)
Dear Arpitha A.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I'm satisfied with this order and it's delivery process. I will order my next orders on this site. It is really a great way of delivering my order
Dear Shivani R.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Excellent. Products are good and customer support is very nice and caring. They were very help ful even when i placed wrong address in order. I will surely recommend this to my friends
Dear Sidd S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I placed an order which was cancelled on the delivery day by ferns and petals team which is annoying.
Dear Shivgopal S.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Thanks Fern N Petals team for providing quick and efficient service. Highly recommend to everyone must try their services.
Dear Ravinder S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Do trust the pictures FNP they post on their website. The first time I ordered some plants and rakhi from them and they sent cheap quality products. On top of that, the customer service representative is telling me to take good care of the plant so it will grow healthier and refused to give me a refund back.
Dear pia M.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Thank you team fnp for making sending Rakhi internationally so easy and convenient.
I am delighted and thankful to Team Fnp. Only suggestion pls for next Rakhi occasions keep much more variety in your international orders as you have for Indian orders.
Dear Shradha G.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angel H.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals