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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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If you want to ruin your surprise or plan for someone yo want to deliver then order from this site. I got vry bad experience. They themselves only change the timing slot and they take extra money while booking saying earlier time slot. And top of that if you call customer support they said their delivery team is not picking their call only. Such a shame... after requesting 5 times also they didnt deliver my order from morning to till evening 6 pm and ruin my surprise. Dont fall for their false commitment
The cake delivered to my cousin was stale, spoiled and was stinking. Couldn't eat a single piece of it. To top it all, when it was reported to FNP, they didn't consider to listen to my feedback and instead advised me that the complaint should have been done within 48hrs from order placed. I stay in another country and there is time difference and moreover any feedback given should be taken as an improvement. Don't spoil your special occasion by ordering from FNP. There are better options and services available in market.
Dear Sanjay B,
We really regret the inconvenience caused to you. Kindly share your order number and we shall get this resolved.
Flowerly yours,
Team Ferns N Petals
Best Quality of products & excellent services. More than happy to be part of ferns and petals. Cakes are always delicious!
Absolutely delighted by the service and surely a great experience provided by ferns and petal. An absolute value for money where in a customer will be guided and acknowledged till the product is availed! Highly recommended!
I loved my purchase. Thank you. It was delivered on time and receiver was very happy to see lovely rose flower bouquet and cake was very yummy. Overall it's worth a penny. I surely recommend their service and product.
I have already posted my comments on the performances of Ferns and Petals in respect of my several earlier orders and the same applies to this order too: EXCELLENT PRODUCTS ANSWERING TO ANY OCCASION, EFFICIENT SERVICE, VERY CARING AFTER SALES SERVICE ON COMPLAINTS, IF ANY. IN SHORT HIGHLY SATISFACTORY ON ALL COUNTS, THAT ONE CAN THINK OF!
The first image was what I expected as per website. The second image is the disappointing result. Not reliable at all!
Dear Arifa B,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
I had ordered for a customized LED cushion as an anniversary gift. I uploaded a picture of proper quality and colours but Ferns n Petals printed it in very poor quality, all red shade which did not look nice and made me feel embarrased to gift that cushion. I raised a query regarding this issue but they closed the ticket saying all bull$#*!. Such a pathetic experience i got, i would never recommend fnp to anyone and also not gonna order from this site ever again.
Dear Swati S,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
We love ordering flowers from fnp. I have done it for a number of occasions, sending flwoets to my family in India. Very efficient- great website with great selection, on-time, keeps you informed of the status and great fresh flowers exactly as shown on the website. Very impressed!
Being away from family, Fern n Petal helping thousands of people like me to connect with family and friends on different occasions - could be festivals like Diwali Christmas Holi Rakhi Bhaidooj etc or Birthdays or Anniversary or on sad times to send your thoughts and prayers!
The whole process from beginning to end is very smooth… Thank you Fern and Petal …
I had a great experiance with Ferns & Petals. It was a customers delight that they in a short notice ensured deliver of flowers for an online function.
Thanks Team Ferns & Petals
My order was first of all late and secondly it was broken when it was received. I want my money back, you guys can keep your order. It was my first wedding anniversary and the product my husband received was broken. This is not professional, I spent 6000 INR and you guys have no shame of delivering things on time and the product we receive was broken. $#*! YOU FERNS AND PETALS
Dear Sakshi R,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Thank uhh so much for delivered me beautiful bottle. He liked his bottle vry much. Thank uhh ferns n petals.
Extremely thankful to fnp and team for keeping my words and promptly acting and assuring re-delivery to US. Thanks a ton to the team for giving value to our sentiments. This has won our hearts. All good wishes to fnp and team for great success
Really happy with the service and the quality of products. Will definitely use it in the future and recommend it to others:
Dear Amandeep Kaur S,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Thanks to FnP, I could send flowers, chocolates and gifts to my girlfriend who stays in another city and my mom who travels sometimes. FNP also have reminders so that people like me don't forget birthdays and anniversary's.
If it wasn't for this site I don't think I would be as happy as I am today. I usually end up in fight when I miss remembering dates.
I know there is competition out there but for the rates, quality and timely delivery, FNP stands out for me. It is a tried and tested platform
Dear Aharon P,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I have ordered flowers from. F&P Riyadh on 2 occasions. The first occasion transaction went well. The only thing I was disappointed in was the flowers wilted very fast. I thought I would give them another chance. I ordered a much larger order for Valentine's Day. I was given a text that my order was being shipped. It never got there. They couldn't find the same address they had divered to 2 weeks earlier. But I was not informed of it for 11 hours. Trying to communicate wit F&P is almost impossible. All you seem to be able to get are bots. I finally canceled my order and plan to never use F&P ever again. This was the worst experience I have ever had with a florist.
Dear Randall R.,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Ordered red velvet cake on valentines for myself. Delivered on time. Good service.
Taste of cake was good.
Dear Lucy R.,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Don't trust this guys on special days with same day delivery. Will take money and they will cancel without any reason. Our purpose won't be met.
They will let you know very late that so that you won't be in a position to look another option.
Dear Rahul M.,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dinesh G,
We really regret the inconvenience caused to you. Kindly share your order number and we shall get this resolved.
Flowerly yours,
Team Ferns N Petals