Ferns N Petals (FNP)Reviews 2,881

Super impressed with Ferns N Petals especially with the delivery aspect. The recipient was not at home at the time of delivery but the delivery agent (Mr Yogesh) did his best to contact the recipient to ensure smooth and timely delivery. The product delivered was fresh and as per the picture provided during ordering. Totally recommend Ferns N Petals!

It is a great service. Like the service the gift was delivered on time and fresh. Definitely will recommend others about this website. Thankyou.

My order ******* was indiscriminately cancelled and the bouquet order was delivered late and had less flowers as shown - numerous e mails have just gone on deaf ears.
SO much for credibility!

It was my mum's birthday and I placed an order in advance. Upon checking they told me that the delivery date is April 2nd instead of April 1st. I called them and also send an email with the screen shots but seems like their whole team have set template for all the queries.
""We're sorry and we understand it's not your fault. We checked with our delivery team and we cannot deliver it today. We can refund your money or deliver it tomorrow""
This is the best you can do. Hats off to you and thank you for messing up and playing with my emotions and feelings :) Great Job Done!
You're really India's largest flower and gifts retailer and one of the largest flower retailers in the world with a network of 320 plus outlets across 120 cities.

I had orfered few products for my friend's daughter Birthday, I have received mail of order getting delivered. My friend received one order and other order he didn't receive though it shows me delivered. When I called customer service, they have registered wrong number under my order though address was correct and person told me that person will get back to me in 48 hours about my order which is very disappointing as wanted products to get delivered on same day of Birthday. Not happy with customer service this time, as I am regular customer of fern and petal and my previous experience was good.

No delivery after the payment and had to chase multiple times to get an update. Promised the delivery will be done same day but nothing was done. Inefficient call centre with poor phone lines.

Hi,
I had a very bad experience with ferns and petals. Had ordered a photo frame, with order no #******* the frame came broken. I had asked for refund but the company said they won't since I replied back after 48 hours of delivery. The problem is with their delivery and they are not refunding. They charged me for the frame and the delivery. Yet this is the case very bad experience….
Ganesh

Team FNP,

The design of the cake was spoiled at many places due to poor packing. The cake I ordered was chocolate base and cake I got was just bread and cream. So I felt cheated like I spend 1500/- for pathetic cream and Basi bread. Cake material quality was so so so bad that couldn't eat. There was neither knife nor candles with the order. Message card was also missing.
I also called customer care and their solution was only the disappointment.

Ordered a bouquet for my mother in India, absolutely let down with this company. I'm 100% certain they're a scam.

I ordered a particular expensive bouquet that had anthurium flowers in it. I also paid extra for an early morning delivery.

On the day of the delivery they emailed me saying that they didn't have stock of the anthuriums and purple statice (which is basically 2 out of the 3 types of flowers in the bouquet) and wanted to replace it with standard daisies or lilies. How can you replace the expensive flowers with cheaper ones and still charge the same? If you don't have stock, why are you selling it falsely on your website? Shocking.

Furthermore, I paid extra for a 9 am to 11 am delivery, they changed my delivery hours to 9 am to 3 pm. Also ripping me off further.

The bouquet that was delivered in the end looked NOTHING like the photos, the flowers were clearly damaged and browning at the edges.

They refunded only part of my entire order, even though they didn't deliver the actual bouquet I ordered. Please do not use this service, they are outright stealing your money.

Photos attached show the picture on the website versus what they actually delivered.

I really like this service surprise gifts option they are having so many variety of options timely delivery best customer care everything was good I'm a happy user

The quality and freshness of the product was unbelievable and I love itand services was also too good

Loved the whole experience from ordering to delivery. Cake and chocolates were fresh delicious. Flowers were fresh with beautiful fragrance. Quality of card and mug was good and size was great too. Overall it was a smooth process and got delivered within the preferred time slot. Will definitely order over and over again! Keep up the good work guys!

This is worst to book a order through FNP. Their vendors are cheaters and unprofessional. Close complaint wo closure

Liked all the aspects of ur customer service right from selecting the product, placing the order to the delivery.
Satisfied.
Any cashback offers for returning customers, would be much exciting.

Amazing and nice service too best in quality and service & customer service smooth payment process and delivery was amazing

If i want to gift someone on any occassion i would suggest Ferns and Petals. I loved my first experience at Ferns and Petals. They are just fanatastic.

Terrible service for international gifts. They blame customer for their system glitch, not recommended

I give this 0 rating
I paid for birthday flower delivery, but it was not delivered.
First excuse was that the recipient did not respond on the phone.
The recipient was at the address given all day. This was an office address, the recipient could have been in a meeting all day, not in a position to answer calls.
Next, Fernsnpetals said they would deliver the following day. They did not.
The excuse? The address was incomplete.
I reminded them they delivered to the very same address last year.
I requested a refund, and they refused on the ground that the address was incomplete.