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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I ordered flowers and cake from FnP website. The flowers were received fresh and and cake was really delicious. Delivery was bang on time and with zero follow up. Liked the service. Would highly recommend.
Good service and timely delivery. I liked FNP otherthan any of the application. I cannot compare FNP to anyother.
Dear Neha K,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly Yours,
Team Ferns N Petals
I ordered some plants shown nicely in the first pic. And my it was sent what is in the second pic below.
Dear Navneet J,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
The service provide by FNP is really great and also the products are really very good. Worth buying the products.
Dear J R.
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile:)
Flowerly yours,
Team Ferns N Petals
Nice delivery of cake with reasonable price.
Also provided frequent updates from time place of order till delivery.
Dear Sudheer B.
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile:)
Flowerly yours,
Team Ferns N Petals
Always excellent service and deliveries are faultless. If I ever have an issue I use email and my problems are always quickly sorted. Highly recommended company.
When I have had to contact Customer Services I have been given more than a satisfactory ending to my query/problem.
Thank You
Dear Ruchi p.
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
Cake was delicious and fresh.
Plant was wrapped properly and fresh as well.
Overall service was really good
Dear Kunal K.
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
I had very bad experience with fnp.
3 times I ordered bouquet & cakes not at 1 time received fresh flowers & cake.
Cakes got spoiled.
Flowers are not at fresh and charging almost 1200-1400/bouquet
Dear Sree A,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
ORDER #*******: was to be delivered 2nd June and not delivered yet it is 5th of June. Ridiculous and customer service is abject too. No remedy/remedy. Birthday order with sweets they will deliver fungus laden sweets I guess... if they do eventually in time for next birthday maybe
Dear Pushkar J,
Please accept our sincere apologies for your recent experience. We have your order number and will look into this right away. Thank you!
Flowerly Yours,
Team Ferns N Petals.
I have used ferns and petals before and this was my first time with abroad delivery and i couldn't be more impressed. Extremely promt communication updates and delivery was as per timelines. Thank you for making my and my fiance's day super special
Dear Sudeshna B.,
Your happy words are like a return gift to us. You also know how to deliver smiles, don't you? Thank you!
Flowerly yours,
Team Ferns N Petals
I trust fnp to deliver gifts even in far off places! The helpdesk is very helpful, they also sometimes provide a discount,
Dear Dimple P.
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
I ordered a cake for my friend's birthday a few days back the cake was of rick, dark and pure chocolate which got over as soon as we cut it. One of the most spectacular cakes eaten yet. A cake which made us left licking our fingers
Dear Vaibhav G,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile:)
Flowerly yours,
Team Ferns N Petals
I had ordered printed pillow as a personalised gift item. Order was placed on the previous day and received the delivery of the item on the requested date and time. I. e. Next day.
I got good feedback on the quality of the print as well.
Thanks for making this process easy!
Dear Aparna C,
Your kind words mean a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
This is not the First time I'm using FnP always its my timely Gift deliver app Ever I have used. Loved it. Everytime I used to order the gift at the last minute it is always delivering the Gift on Time without Delay. Thank you FnPetals
Dear Lincy M,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
Thanks ferns n petals your service is on time, cake is so testy, nd flower is also fresh, my boyfriend is so happy, Thanks fnp
Dear Rashmi J,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
Was delighted with the service, quality of item and the promptness of delivery and regular updates provided
Dear HARIHARAN V,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
I ordered a cake for someone in another city, and found the experience of the website really great. It was very user friendly and easy to use.
Other than that the delivery was on time, and overall experience of FnP, for me, was quite good.
Dear Mohit O,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
Very good product quality and excellent service and the bambooplant which I have ordered was delivered in a good condition
The entire process of ordering & delivery was a very smooth process. Appreciate and highly recommended.
The service and products by fnp are very very good. Its truly value for money. I always prefer FNP FOR Delevering cakes and gifs for my loved ones.
Dear Rishikesh T,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Payal G.
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile.
Flowerly yours,
Team Ferns N Petals