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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Product quality is very good & same as shown in Picture.
Service & the behavior of their staff was very polite & humble and supportive too.
Excellent service. Fresh flowers were delivered. Timely delivered, application was very easy to access.
Nice application so helpful and the flower delivered was really good and fresh everyone should try it for sure.
I am satisfied with the service and quality of FNP. They address your problems on time and provide the best resolution on time.
If you are spending money in FNP then it is worth spending money.
Keep growing and keep shining
Order was delivered within an hour (Standard) which gives a great pleasure. Received continuous updates regarding my order and it was hassle free.
Amazing work done by FNP.
Keep doing this good job. Good luck
Dear Venkatesh B.,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
I request to all who plan to order from fnp plz don't go this site, it's a completely fraud. They delivered me fake product. Cheated me
Dear Sam D,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Unbelievable kind of assistance it provides whenever you order something from FNP... it is the best and the first... I used... recommended for all of you just trust blindly
Dear Umang B,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile.
Flowerly yours,
Team Ferns N Petals
Best quality and timed Delivery of a bottle that I gifted on a Birthday I like the product and customer care service of ferns and petals.
Reviewed by Simukh
Dear Simukh J.,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
I have been very fortunate by finding this amazing company from past one year. I miss my family in India and Ferns and Petals help me celebrate their special days by letting me order cakes, beautiful flowers and gifts from US. They have maintained their high quality customer service with great products, timely delivery with reasonable prices.
Thanks FnP
Want you to know how much I appreciate the excellent service you provided. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected.
Dear Umang D,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile.
Flowerly yours,
Team Ferns N Petals
FNP is the worst service provider I have ever face. First of all they will call you while you adding cart with items n Fully co operate. Once it is sone they wont even bother to give you further assistance. For recent international order they didn't even cordinate n get the flowers deliver after the entire day has paased for birthday. Flowers are not something somone would like after the day passed. Second thing Cake they delivered early morning. Third they charged high for express hand delivery. High means beyond your expectations. We pay high charges for our loved ones n they make people fool for silly lillies. About my past domestic experience They delivered a bouquet totally different from image shown. It was larger more than an individual's height. I would highly recommend to refrain from FNP.
Dear sona r.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals.
I just got to know about this app few days ago but I didn't know whether it gives same day delivery or not. But after using it only once I had a great experience, they did everything just as expected. The product was value for money and quality was just as shown (below images)as well as the service is really good as they consider ur needs and perform accordingly. The best part for me was that they accept same day delivery with all your personalisation requests and don't compromise with the emotions too. U don't have to track your order because they will keep you informed. So I suggest the readers to try it once I wish you'll have a great experience ahead. THANK YOU
Dear Sandhya G,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile.
Flowerly yours,
Team Ferns N Petals
My experience with F&P has always been very good. I never had any issues with payments, it's always smooth and easily done. Placing orders is easy, they have heaps of products. My orders have always been delivered on time, sometimes before the given time too.
I have been using their services from past 5 to 6 years. I would recommend Ferns and petals to everyone who want to send gifts online to their loved ones, then this is the best site to use.
Customer service is very good, tracking your order is easy and they respond to your queries really fast.
Thankyou Ferns and Petals for your services.
Horrible services. The flowers were changed from pink roses to red roses which is still acceptable as it was unavailable. But the roses were sent not within the timeframe mentioned and the ones that were sent were all wilted and rotten. Extremely disappointed with their product.
Not even worthy of one star.
Dear Neha B,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals.
Website is easy to navigate, product selection is easy, secure payment method, delivery time was accurate. Overall satisfied with the quality of the products.
Good service Much appreciated...
Cake was as shown in the picture... Delivery was on time and I was been updated through msgs and email time to time... Thk u...
The cake was very tasty. The packing of the cake box needs to be improved more as it was not packed properly and also message on the cake was not written even after filling the details of what has to be written on the cake. Overall good experience thank you ferns and petals.
Dear Briana R.,
We are glad to know that you like the cake. Also, thank you for sharing the feedback with us. We would request you to share your order number so that we can look into the details and share a resolution.
Flowerly yours,
Team Ferns N Petals
Very well executed and communicated. They understand the emotions attached with each delivery. Very delighted to see the feelings of the receipient when it's received! It was well packed and freshly delivered. Gift too was edited apt!;
This website provides beautiful gifts for your beloved. I have ordered gift many times from this website for my friend and family members.
I had ordered a personalized bottle of perfume for my husband's birthday and they completely ruined his birthday by delivering AN EMPTY package!
I immediately clicked a photo and uploaded it on the FNP mobile app.
The worse part is after making a written complaint, and after speaking to the customer service agent did nothing.
After 2 hours, after hearing nothing, I called back to ask for a status update. The agent knew nothing about the order history! He was very unhelpful, and informed me that nothing had been done. He thought that the order had already been delivered.
Dear P H.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear KETAN D,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals