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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I ordered on 19th and delivered on 21st. Delivery was very fast and product was same as shown in the pic.
Product quality, punctuality and prompt response by your representatives really very very appricìable.
I placed order for 19th july midnight and the cake was not even delivered as promised. No one called or messaged us to inform cake will not be delivered. I called up on 19th July at around 5pm and confirmed that the cake will be deleived as expected.
Cake has not delivered yet, what a worst service you guys did. No communication why it has taken so long. No phone call No message that we are not in a position to deliver the cake.
My family was waiting for the cake whole night.
You guys ruined the surprise and made my family upset. Stop promoting on social media that you deliver in time blah blah. Such an irresponsible service you have.
I called up 20th july to arrange again the cake delivery. No one even bothered to say sorry for their irresponsible behaviour.
Worst service and sure will never order from you
Dear prasanna S,
We sincerely apologize for the trouble we have caused you and we are as unhappy as you are. We have your order number and we are going to make it right for you.
Flowerly yours,
Team Ferns N Petals
I placed an order of I miss you Lucky Bamboo plant. It was delivered on time in the best condition. Thank you FNP for making my moment special
Very good service and delivered on time. Costumer service age amazing and service preety impressed. Cake was so yummy my family liked it
Do not order from them. They could not deliver a funeral wreath I paid for, did not even contact me in advance to tell me that & then Refuses to refund. Go elsewhere. Terrible
Dear Aswathy M,
We really regret the inconvenience caused to you. Kindly share your order number and we shall get this resolved.
Flowerly yours,
Team Ferns N Petals
Thank you so very much for making the occasion amazing! As I couldn't reach out personally to wish my kids, but through your services I could send my love and blessings in a beautiful way...
Flowers sent were very fresh and the delivery time was as expected. I have used your services for the first time and m surely satisfied. Thank you!
It all started from a call by the back end Team F&P from a lady called " Parul", she reminded me that last year I had ordered an anniversary cake for delivery and since it was the some time of the year, would Ilike to repeat the order, and yes I was about to do that, but her call helped me to not miss it!
I had placed an order for a cake to be delivered on 29th June for a family member, but I learnt later that she is out of town, I reached out team F&P and requested a reschedule, they were quite cooperative and they did deliver the cake on 11th July as requested, I got constant updates regarding the delivery and the whole process was seamless!
It was a delightful experience!
Keep it up team F&P! More power to u!
Fresh products, easy and on time products delivery, cooperative members...
Awesome experience...
Dear Piyush S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I really love this App.
Thank you FNP for offering beautiful and meaning gifts and cake for each occasion. I have been using this app for 2 years and always had a good experience. This is very trustworthy app for me because whenever I want to send cake or gifts for my loved ones I ordered through FNP.
Dear Aakrity B,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile:)
Flowerly yours,
Team Ferns N Petals
The order was delivered in good condition and on time... The service is quite appreciable. The goods were similar to what was displayed.
Dear Prince M.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
So good n very fast i m so i m every time my order plece FNP n m very happy good test n beautiful packing
Dear Vinita N.
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
The roses delivered were very fresh. Loved the services. The queries were also resolved very quickly. The customer service is exceptional.
Dear Viretha P.
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile:)
Flowerly yours,
Team Ferns N Petals
I had nice experience with this site. When I had problem when the payment site they immediately sorted it.
I found the delivery representative to be very helpful. He asked when I would like the order delivered. Despite my skepticism, he delivered the order before the scheduled time and followed all instructions.
Dear Shubham R.
Your kind words mean a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Thank you ferns n petals for the delicious cake and beautiful flowers. Your service was really good, smooth and on time. My husband loved the surprise. Thank you again.
Dear Akshaya G,
Your kind words mean a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
I am fully satisfied with the services of FNP, its very easy and smooth and you will be notify on each step process.
Dear Ravinder M,
Your kind words mean a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Excellent product with freshness and taste
Excellent staff and their services.
Excellent delivery process.
Request- Add some complementry or give some discount so that your effortful job can reach to each and every consumer as this is my 1st experience. Or involve some more reasonable and pocket friendly options.
Dear Suman D,
Your kind words mean a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
I am very very frustrated with your service. I ordered so many things for my brother's birthday but unfortunately you guys have ruined everything. I can't believe that the cake hasn't delivered till yet. You guys sent me an email that the recipient didn't respond you and I provided you an alternative phone number of my mother. Same $#*! happened again! The only thing you guys delivered were chocolate's. Photo frame and bamboo plant got delivered today. Where's the hell my cake? What's the point of ordering in advance when half of the stuff wasn't delivered and the cake is still missing! I am very very upset with the your service. Nobody tried to contact on both the numbers that I have provided. I don't understand when other things has been delivered to the address then what's the issue with the cake. I have been using your services from past few years but we never had any problems with the delivery. I want refund for the cake as its never been sent. This was definitely the last time that I ordered from you guys. You guys doesn't really care how to keep your customers happy. If you guys are not capable to deliver just a cake then you guys should close down your business. You guys made me very very angry! Just ruined the whole occasion!
NOT RECOMMEND!
CAKE IS STILL MISSING! MONEY NEVER BEEN REFUNDED! WHAT A WASTE!
Dear Khushboo G.,
We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear NAVEEN P.,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly Yours,
Team Ferns N Petals.