Ordered Bouquet and got delivered on time... Saved my day... Really a smooth experience.
Order# ******* NEVER DELIVERED NEITHER REFUNDED SIMPLY ATE UP MY MONEY. NO CUSTOMER SUPPORT ON PHONE
Dear ASIF R,
We are extremely sorry for the inconvenience caused to you. We have your order number and will get it checked right away. Thank you!
Flowerly yours,
Team Ferns N Petals
On June 24th I placed a "Full of Hearts Shadow Box" order as a birthday gift to my niece with a delivery date June 26th(birthday date) from ferns and petals(Order#: *******). Without contacting me through email or phone call they changed the delivery date to June 25th.
I received a damaged item/product (electric adapter with wires disconnected) on June 25th evening, As ferns and petals were unable to deliver the birthday gift on time(The birthday is on June 26th), the next day morning(June 26th) itself I reached the customer care by sending an email with the damaged part photos and calling customer care help center to refund the money for the damaged item (Note: At this time ferns and petals didn't initiate replacement for the damaged part). The agents over the phone call also confirmed they initiated the refund process. But on June 27th evening Instead of a refund, I got an email notification regarding sending a replacement for the damaged product. On Monday, June 28th morning, as my niece's birthday(The birthday is on June 26th) is over I follow up with customer care by sending an email and also calling customer care agents to have a refund. Even customer care agents confirmed we initiated the refund process. But on Monday, June 28th evening instead of a refund, my ticket closed saying unable to refund. I called customer agents to discuss why you are not refunding, I literally waited over the phone call for more than 1 hour but no one showed to discuss the issue.
Is this my mistake placing an order from "ferns and petals"?. It is a 100% "ferns and petals" mistake to send a damaged item. For this damaged item Customer need to face consequences by paying the money from his pocket. You literally playing a game with customer emotions.
Your customer care agents especially "Charanjit Kalra" don't have any idea/knowledge including country code before calling abroad contact number.
Till now I contacted Ferns and Petals three times via email and 5 times over the phone, but still, my issue didn't resolve. I am totally frustrated and disappointed with customer service.
Dear jaya krishna A.
We value your business and sincerely apologize for the inconvenience caused. We have your details and will get it checked right away. Thank you!
Flowerly Yours,
Team Ferns N Petals
Excellent service by FNP, planned surprise party for my in-laws and FNp helped to deliver cake and gift on time
Dear Swetha,
Thank you so much for your kind words. It's been our pleasure to be in your service. Looking forward to serving you again soon.
Flowerly yours,
Team Ferns N Petals
Amazing Experieince with Time, money, value and being precious at Distant places
Thank you so much.
Dear Arvin,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Very Reliable and efficient, Communication Very good and kept informed all along the process-Product as described in Ordering Info --- thanks
Dear Customer,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Its a awesome aap basket full of beautiful gifts with minimum delivery time And best quality so can trust on the application Ferns N Petals
Dear Taran C.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Nice customized products and fresh cakes. Very good flowers... Keepp up the Good work... Thank you
Cake order was never delivered. Initiated online chat reg. Order status twice.
Still waiting on rsp
Dear Vikram,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Very nice way of ordering & delivered on time, keep going on.!
Dear Sandy S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Very Simply to place a order. I appreciate their services. I RECOMMEND THIS SITE IS VERY USEFUL TO PLACE ORDERS INTERNATIONAL THROUGHOUT THE WORLD.
Very bad experience with FNP not worth for the money, I will never buy any product from FNP, never ever buy from them.
Dear Rajprasannah,
We are so sorry to hear that. This certainly doesn't meet our standards. Please send us your order number and we'll get back to you as soon as possible with a further resolution.
Flowerly yours,
Team Ferns N Petals
I have ordered Rakhi with gulab jamun for rakhshabandhan on 8th Aug22. FnP delivered only rakhi but gulab jamun till today not delivered.
Dear Madhusudan S.,
We apologize for the inconvenience caused. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.
Flowerly yours,
Team Ferns N Petals
Great service! Great products! Presentation is great! Delivery right on time! Cake was delicious!
Dear Rimmy,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Good work done pic printed was very nicely done overall very good experience... just go for more
Dear Sunny,
Thank you for your kind words. They mean a lot to us.
Flowerly yours,
Team Ferns N Petals
Good service
Good flowers
On time delivery
Friendly interface
Customer service is also good
Always recommend
Dear Hardika R.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Waste of money.not very taste.bad and damaged received.total waste
Dear Purush P.,
We are very apologetic for this kind of experience. Kindly share your order number or contact details, and we will get your concern resolved at the earliest.
Flowerly Yours,
Team Ferns N Petals
WORST SERVICE FROM THEM, DID NOT DELIVERED FLOWERS I ORDERED
BE UTMOST CAREFUL, THEY ARE DECEIVERS FOR SURE
Dear Heera,
We are sorry for the inconvenience caused to you. Please share your order number so that we can get it resolved.
Flowerly yours,
Team Ferns N Petals
Worst experience with ferns nd petals. Don't order anything from here. I want to give them 0 star.
Dear Sood C,
We are very apologetic for this kind of experience. Kindly share your order number or contact details with us and we will get your concern resolved at the earliest.
Flowerly Yours,
Team Ferns N Petals
I ordered a cake for my clients Birthday, quality was very good and on time delivery... thank you
Overview
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
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- Gadaipur, Delhi, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jack J.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly Yours,
Team Ferns N Petals