Amazing and emotional.
Ram is very nice and humble.
It was very emotional.
Thanks to FnP and Ram for making it special even in covid lockdown
The cofree cake was lovely and the choice of orange icing for the lettering on the cake was a brilliant idea! Lovely n Yummmmm... my!
Dear Anshu,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Thank uhh so much for delivered me beautiful bottle. He liked his bottle vry much. Thank uhh ferns n petals.
Ferns and petals always provide fake products.Am not satisfied FAKE, FAKE, FAKE, FAKE. Ferns and petals company close ho Jane chahey ek no kr bkwas company hai..
Dear Umesh, We would like to sincerely apologize for any inconvenience Please share your order number so that we can resolve this on priority basis this may have caused. We take Customer Satisfaction very seriously. Flowerly Yours, Team Ferns N Petals
Really awesome. Value for money product.
Would suggest to go for it.
Many great gifting ideas here!
Dear Seema,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly your,
Team Ferns N Petals
So terrible cake hi change krdia. Why shod dey promises uz han. Agr ho nhi skta have to clear wid uz na. So mean
Dear Zakiuddin,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Ferns N petals basically a cheater company having cheap quality at higher price. Plz check its review before place an order... will disappoint
Dear Anil,
Please accept our apologies for the inconvenience this has caused you. We are feeling miserable about the trouble that we put you through. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
I had placed the order 4 days in advace and it's was not delivered 5 star raiting r paid...
Product worst better waste of money
Dear Seema,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
You've helped me get closer to the Love of my Life and for this, ill love you very much FOREVER.
Thanks Dearest FnP
Dear Deepak,
Thank you for your kind words. They mean a lot to us.
Flowerly yours,
Team Ferns N Petals
PRODUCTS DELIVERED AS PROMISED ( SAME IN PICTURE) AND ON TIME
EXCELLENT SERVICE AND THE BEST SITE FOR GIFTING YOUR LOVED ONES.
Dear Customer,
Thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
FNP grow more and more.
Quality, Product everything is really nice.
Im very satisfied with service.
Dear Harahita K,
Your kind words mean a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Poor quality products and I ordered for 3 items in a single order and only 2 got delivered!
A very good on line service for sending gifts on various occasions. The service extended was par excellence.
My appreciations to FERN N PETALS TEAM.
Dear Rabindra,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
I am very happy with their services they make us day more special with cakes nd more gift thnkuuuu soooo sooo muchhh
Dear Sneha,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
I buy choclates the taste of the choclate was too good delivery of the product is on time Thanku fnp
Dear Baratam K.
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile:)
Flowerly yours,
Team Ferns N Petals
Worst experience till now... worst delievery services... do not recieve calls on time... absolutely not relaible!
Dear Pallavi S,
We really regret the inconvenience caused to you. Kindly share your order number and we shall get this resolved.
Flowerly yours,
Team Ferns N Petals
I have had the worst experience with the company. While I have been using their service for sometime my last experience was really bad. And I do not think I will ever order from them again. I live in the Uk and my Indian number was registered with them.
I ordered two cakes for my uncle's birthday on 10th august 2023 for same day delivery and put their address and his phone number. I was unaware that his phone number currently was inactive. But since the order was placed I was unable to change it. But the address was correct and it's pretty accessible, I have sent many gifts through Amazon which reached on time.
I got an email from them saying they were unable to reach the number so the delivery couldn't happen.
While everyone was at home no one came to deliver, while the number given to them was incorrect, they could have just come to the address. I gave the complaint number to my aunt and asked her to call the call centre since I live in the UK. Their response was they will deliver it next day. My aunt even told them to change the delivery number and gave them the new number.
But then next day I got the same email again saying they couldn't deliver. After numerous calls to them, they still couldn't deliver.
And the email was always the same, couldn't get the recipient.
I repeat everyone was at home and no one came to deliver at a very accessible address and even after telling them that the number needs to be changed and them apparently making the change in the system they still couldn't get it right.
Today on 17th august they sent an email saying they won't deliver and won't refund. My aunt asked them to just reach the address and they wanted her to pay half the price.
I had already paid 2000rs for the cakes and now they wanted 1000 more. Even though them not delivering was clearly their incompetence.
I request all of you to just use Monginis or something. These guys are bloody burglars.
Date of experience: 17 August 2023
Dear Poulami M,
We are very apologetic for this kind of experience. Kindly share your order number or contact details, and we will get your concern resolved at the earliest.
Flowerly Yours,
Team Ferns N Petals
I am writing to express my extreme dissatisfaction and frustration
With the abysmal service I have received from your company. I placed
An order for a birthday gift to be delivered to Srinagar, with the
Promised delivery date between 9 am to 9 pm on 15th Feb. It's
Currently 16th Feb, and the order has not been delivered.
I have been diligently following up since morning, and the responses
From your executives, especially Mr. Sanjeev Kumar (Supervisor) and
Mr. Deepak Kumar (Manager) in the Gurgaon division, have been nothing
Short of unacceptable. Instead of providing a solution or actively
Addressing the issue, I have been met with cold and indifferent
Apologies.
Furthermore, the excuse that you are unable to provide the contact
Details of the courier person is utterly ridiculous. My friend's
Birthday was on the 15th of Feb, and the estimated delivery date, as
Per your app (screenshot attached), was also 15th Feb. I placed a
Prepaid order with the expectation that it would be delivered on time.
I demand an immediate and satisfactory resolution to this matter. The
Service provided by Ferns and Petals has been nothing short of
Pathetic, and the lack of accountability and urgency from your team is
Appalling. I insist that the courier be delivered today, and I expect
To be compensated for the undue stress and inconvenience caused.
If this matter is not addressed promptly and effectively, I will have
No choice but to escalate this issue through social media and consumer
Rights platforms to bring attention to the unacceptable service
Standards of Ferns and Petals.
P.s: I wouldnt have rated even one star had it not let me post my review
Dear Customer,
We are very apologetic for this kind of experience. Please be assured that we are working on your concern, and we will get this resolved at the earliest.
Flowerly Yours,
Team Ferns N Petals
Timely delivery. Good service within very short time period. Good quality of cakes and flowers. Easy to access... gifts are in affordable prices...
As i gifted this bouquet to my girlfriend, she loved it, and that made my day. *******@fernsnpetal
EXCELLENT SERVICE. FLOWERS SUPPLIED ARE FRESH AND BEAUTIFUL. SERVICE DELIVERY WAS ON TIME. PACKING IS ALSO NICE
Overview
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
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- Gadaipur, Delhi, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nandita,
Thank you so much for your support and encouragement.
Flowerly yours,
Team Ferns N Petals