I order rakhi and sweets for my brother in USA. They promised 5 day delivery but even after week of order confirmation rakhi was not delivered. I did multiple complains through their portal. The complaines were closed immediately saying i will get message when it will be deliverrd and order will be delivered before rakhi. I kept waiting, there wasn't any medsage any update from them. On Rakhi day i called customer support multiple time and finally i got to talk to their support team. Support team told me that there are somr unavoidable circumstances so delivety is getting delayed. As it was already Rakhi day which they ruined l requested for refund. Support team asked me to hold and left the call. After that i tried calling multiple time no one responded. Around 1:30 p. M india time i got message that delivery was attempted and it failed due to receipient not available. It was mid night time in USA where delivery was attempted. This was complete fack reason. They didn't even call recepient. Very poor service and fraud company. Please do not buy any product from FNP.
Ordered birthday cake for kid and it was delivered on time and quality was good and fresh as well and satisfied with the overall service of FNP.
We are so happy to see that you are happy.
I'm searching some app to dilevery cake in puna and n I found this app it's too good to send gift thanku fern n petals.
Dear Diana D.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
The product is super amazing, just loved it
It made my day
The packing and box was just wow
One should definitely buy
Dear Shweta B.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly Yours,
Team Ferns N Petals
The service and products by fnp are very very good. Its truly value for money. I always prefer FNP FOR Delevering cakes and gifs for my loved ones.
Dear Rishikesh T,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
Recently I sent Kaju roll sweets for bhai duj to Mumbai ghatkopar. It was delivered 3 days earlier than selected day. Kaju roll was bakwas. Only sugar without cashews. Paid lots of for sugar roll.
Dear Alpa,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Very good product quality and excellent service and the bambooplant which I have ordered was delivered in a good condition
Good work & thnk you for make our spacial day... i'm like the app & your business... keep it up... farn & patal.
Dear Himani,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
Fern N Petals, is neither a reliable agency nor it will deliver your orders as promised. So, at first hand beware of their very poor services.
I ordered Rakhi in 2020 for Rakshabandhan, it was promised to be delivered by 1 Aug 2020. No delivery. 2 Aug, No delivery. 3 Aug, No delivery. I requested my family members to approach nearby Fern N Petal outlet, they went their, the shop said that don't have any such order, and approach to customer care and gave a number. We tried on customer care, no progress. Today is Raksha Bandhan and our order not received yet. That's the quality of service of Fern N Petal. One can imagine. You can not trust these fraud guys and their promises. They will play with your sentiments. Nothing else.
Also, they will not provide you with a customer care number on website, except their corporate address etc. You can understand from here how serious they are. If you ordered something, you will then go to help, it will ask to raise query etc. and it will have something to raise complaint etc. and finally you get a token number. But, its all auto generated, no one will give heed to your any such complaint. You won't get an email for a while, but, even if you get it they will just assure you. No action again.
I would say better go for other flower, gift, etc. services. My strong advise never ever go for Fern N Petal if you have limited time and your deliver is time bound. You will waste your time and money too. You will be frustrated with them by searching around that what to do at the last moment.
If you want to choose, frustration, loose money, your emotions, better go for it. Other wise a big NO to Fern N Petal. My order number is #*******.
A cheat agency!
Dear Kashinath,
We are really unhappy with the waythings happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon.
Flowerly yours,
Team Ferns N Petals
ABSOLUTELY GUTTED. NOT DELIVERED! NO RESPONSE! YOU WILL BE MADE TO SEARCH FOR THE RESPONSIBLE PERSON! YOU FAIL!
THEY WILL HURT YOUR FEELINGS! YOU WILL BE FUMING THAT WHY YOU USE FERNS AND PETELS!
Dear Kumar,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
I ordered LED cushion for Rakshabandhan and the cushion is just a normal cushion. No LED. This is not an accurate representation of the product.
Dear Ankit R.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
It was my ist purchase so definitly worried if it will go well But seriously thank you fnp you guys did this so beautifully.
Dear Billi,
Thank you for your very kind words. Your support means the world to us.
Flowerly yours,
Team Ferns N Petals
On time delivery, tasty cake, but u missed writtings in cake. Eventhough good experience. Thanks alott...
Dear Reshma,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Fnp always makes us happy. Thank you very much. Delivey on time by the professional staff. Thank you again.
Dear Sandeep K,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Super impreswed woth the services loved everything cannot describe in words how happy I am so happy yeahhhh
Dear Lokesh,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
Epitome of perfection and awsome experience of buying was skeptical at the start but every thing was on time
Dear Venkatesh,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
This was my first order the barbie cake. It was exactly same which was in image. The price was a bit hight but I got discount and it *******@Rs. 1954
Dear Customer,
Thank you so much for your kind words. They mean a lot to us.
Flowerly yours,
Team Ferns N Petals
Good website and exactly as shown in the website. Couldn't have been much better as a first time user.
Dear Karunya,
We really appreciate your taking out time to give us this feedback.
Flowerly yours,
Team Ferns N Petals
Excellent customer service from Fens N Petals. That's why I always prefer this site for Birthday Gifts & Flowers. Thanks
Overview
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
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- Gadaipur, Delhi, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tara K.
We really appreciate you taking out time to let us know why we have fallen short of your expectations. We would like to express our sincerest apologies for the same. Kindly share your order number and we will get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals