Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
My order number was *******. Hope the customer care team look into this matter very seriously as i received a damaged saree. Very angry and upset
I have delivered flowers and chocolate from this website, they did not delivered that decoration what they actually show on the website.
Here my Order ID-*******
Dear Harsh,
We are so sorry to hear what happened. Thank you for sharing your order number with us. We would like to assure you that we are looking into this and we will be contacting you shortly with an appropriate resolution.
Flowerly Yours,
Team Ferns N Petals
I have delivered flowers and choachlate from this website, they did not delivered that decoration what they actually show on the website.
Unprofessional service
No timely delivery
Poor customer service
They mess up your order
They don't value your money and time
Dear Vettickal,
Please accept our sincere apology. We are very sorry to know about your
Experience with us. We take full responsibility for the situation and understand
Your concern. Please let us know your order number and we promise to get this
Resolved quickly.
Flowerly Yours,
Team Ferns N Petals
I asked my friend in New Delhi to book a birthday cake with greeting card for a friend in Thane, Mumbai. We gave the instruction clearly on what to write in the cake. To our disappointment, when the cake reached the celebrant, no names of sender was there, and they abbreviated the word Happy Birthday to " Happy bday". The cakes are also looking huge in their websites, but in actual size, it's smaller.
For the timing, they delivered it just on time as agreed. It could have been a perfect gift should they strictly follow instructions from their customer.
Never will we book again in this Ferns N Petals.
Dear Denver,
We are so sorry to hear that you are not happy. We are committed to resolving
This. Please share your order number and we will follow up with the relevant
Team and get it resolved on priority basis.
Flowerly Yours,
Team Ferns N Petals
Disgusting service and delivery, I don't know why their advertisement says fast delivery when it is just opposite of that. Ordered a cake on 4th Sep to be delivered on 5th Sep. The cake got delivered on 6th.
This is the kind of service that they offer. Highly disappointing! Will never ever order from here.
Out for delivery since 5 hours, still hasn't reached, when the distance from shop to home was just 15-20 mins.
Staff and customer executive has been lying all along. Several other good options available in market. Please choose those instead of fnp.
Dear Prakriti,
We are really sorry to hear this. We'll be more than glad to look into this
Matter. Please share your order number and we assure we will get it resolved
Soon. We would love to help you and make this right.
Flowerly Yours,
Team Ferns N Petals
One stop for all occasions for delivery overseas i been using them since years now they never disappoint me, once the quality disappointed me but that ok
Dear Donna,
Thank you for taking the time to bring this to our attention. We are looking for
Ways to improve our products and services and the feedback provided by our
Customers is important to us.
Flowerly Yours,
Team Ferns N Petals
Frustrating 1st time experience(Actually Last experience) Paid extra for a 10 am delivery. Sadly they delivered@ 4.50 pm. Called their helpline, wait time of 12 mins, in which they advertised super fast and midnight delivery options. Huh:-(
Dear Denny,
Please accept our sincere apology. We are very sorry to know about your
Experience with us. We take full responsibility for the situation and understand
Your concern. Please let us know your order number and we promise to get this
Resolved quickly.
Flowerly Yours,
Team Ferns N Petals
I had ordered a plan from your online site for my sister and it seemed pretty decent in terms of size in the picture but as it turns out, it was a palm-sized plant and didnt look anything ike the picture you had.
Dear Vaibhav,
We would like to sincerely apologize for any inconvenience this may have caused.
We take Customer Satisfaction very seriously. Please share your order number so
That we can resolve this on priority basis.
Flowerly Yours,
Team Ferns N Petals
It's my pleasure to let the people know that whatever fern n petals team is doing for the people who distanced with their loved ones from some reasons are remarkable and would like to recommend to all to try atleast ones or visit their site and see the lovely results and again I wish to thank these people for reach in someone's heart on behalf of me, thanks a lot guys, love u
I ordered truffle cake for my daughter in pune but the icing was chocolate chips instead of chocolate truffle taste was not good cant repeat orders sorry
Dear Vibha,
We're really sorry. That is not at all how things should have happened. Please
Share your order number with us so that we can resolve this at earliest.
Flowerly Yours,
Team Ferns N Petals
I ordered a cake for my Mom dad anniversary, my card was charged when I contact them for the delivery they said they haven't received the payment, which mean neither the cake got delivered and nor the celebration was done and my money was ruined while I never got back from Ferns N Petals.
I would request you not to prefer Ferns N Petals henceforth neither prefer to order
Pathetic is just one word. Worst
Dear Maria,
We would like to sincerely apologize for any inconvenience this may have caused.
We take Customer Satisfaction very seriously. Please share your order number so
That we can resolve this on priority basis.
Flowerly Yours,
Team Ferns N Petals
The cake was good but the flowers were not good. Costly than Archie's. The delivery was to be done between 23.30 and 00:00 but the delivery guy reached at 23.00.
They took 250 extra for midnight charges but still it got delivered at 23.00.
Dear Govind,
We are so sorry to hear that you are not happy. We are committed to resolving
This. Please share your order number and we will follow up with the relevant
Team and get it resolved on priority basis.
Flowerly Yours,
Team Ferns N Petals
Complicated Customer Support. Good Products, and Nice transaction Process and website navigation. Worth using the service. Delivery Agent communication and Reliability need to be improved.
Dear Ravi,
Thank you for taking the time to tell us about your experience. Feedbacks and
Suggestions provided by our customers help us in improving ourselves. We
Certainly look forward to serve you better the next time.
Flowerly Yours,
Team Ferns N Petals
I have been using fnp for quite sometime now. I find it wonderful. It's easy and fast to order and it's value for money. They retain the quality and maintain the service. Recently I ordered flowers, bouquets and cakes for my relatives and friends even in US and the quality and service was excellent. I am very happy and will be using fnp in future too and would recommend friends and relatives as well.
Dear Arun,
You mean a lot to us and we look forward to continuing our relationship with you.
Serving you once again will be our pleasure. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
Best experience.
I have ordered cake for janamastmi and they delivered on short time frame. Picture shown on site same as delivered product
Dear Marry,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
I had ordered a bouquet on my husbands birthday. I had mentioned to deliver it on his office address as I want to surprise him. Then I had sent a mail with a request to deliver it around 11 am in the morning. Then contacted Customer care to deliver it on time as well. They have started to deliver it at 6.30 pm in the evening on office address reached office around 8 pm in the night. Obviously no one was there to accept the order at 8 o'clock in the night. My husband and as reached home by that time then he god a call to come and receive the order office is 50km away from home. Obviously he had to refused to come to office to accept the order. Neither they have delivered the oder nor they have refunded my money.
Be careful while prefer this site for given surprise to ur love ones. By selecting this there service I have end up with lot of disappointment. Still regretting. Will suggest don't prefer this site. I had worst experience with them
Dear Rachana,
Please accept our apologies for the inconvenience this has caused you. We are feeling miserable about the trouble that we put you through. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Delivered on time even it was raining. However i got a complain that i told to put a smiley in the cake i. E. " :D" but it was misinterpreted to something else, plz try to put the name as it is and not interpret anything feom your side. Never mind ;)
Awesome customer support, prompt delivery. Loved the product quality. Would recommend FnP to everyone looking for gifting solutions.
I am so happy that I found this website. It's so easy to buy and get delivered gift, flowers and much more on time. Reasonable price. And fast delivery. Thanks a lot to Furn N Patel team.
Dear Anjali,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
Blunder service. After calling on customer care they are saying zaruri thodi hai time pe ae aisa kisne kaha k delivery time pe hogi. You fake peoples. I sent them images also on mail they didn't even added those picture in my product.
Dear Richa,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Solomon,
We are sorry to hear this. We appreciate your bringing this to our attention. We have your order number with us. We promise we will get this resolved soon.
Flowerly Yours,
Team Ferns N Petals