Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
Couldnt have worst experience. I was tryign to deliver birthday cake for my Father. Firstly the cake was delivered to the security in next building. Somehow after fighting with FnP on call for hours we traced that and got the cake. But what we received looks nowhere close to the pic in site. I am sharing both pics - viewers will be teh judge!
The image shown was different and flowers were roses but what was send was different. This has happened for the second time, earlier too we had similar experience
Dear Venu,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Ordered cake for my sister in Mumbai (Order no. *******). Delivery was as promised. Taste was ok but icing / decoration on the cake was as if a kindergarten kid tried his hand on it. See attached photos. Delivered Vs. photo on website. Pathetic! What's more shocking is that I see no way of writing a review on their site and against my order which was collected by my sister, they show 5 stars by default! Untrustworthy. Never ordering again!
Dear Shiva,
It’s unfortunate for this to have happened. If you are not happy, we are not happy. We have your order number with us and we assure you we will get this resolved.
Flowerly yours,
Team Ferns N Petals
Ur presentation of cakes onscreen is Good but after receiving the order it show its true color.
Not satisfied at all with the cake I got n the packing of the cake is horrible 3 class packing.
Dear Customer,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
I ordered two cakes for my husbands birthday. One a day before and one a day after! The first cake was horrible with unfresh fruits and looked different from the picture they provide. I called to give my feedback and asked them to get me a fresh cake for the next day party! The next day was even more horrible! They used unfresh and frozen fruits and the cake was completely different from the picture as well! The chocolates they use is not chocolates at all! I don't know how come this site has 5 ratings for this company! My guests also said that I made a mistake and I shouldn't have ordered this from this site! Really bad experience! I wanted to give a zero to their service!
Do NOT use the Services from FNP. Reasons - 1) Poor Quality. Delivered not the one you order 2) Late in delivery 3) Pathetic Order Tracking System. Tried multiple times. Very disappointing and shameful
Dear Rashmi,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I made an order for delivery next day and got confirmation message. Next day wen I called customer support a lady told that she cannot change time of delivery and it can be done any time if the day. She was also taking in a very disrespectful and unprofessional manner. Later I got a message that order has been dispatched but the delivery dint take place till evening and that too to some wrong address. I kept calling customer care and every time there is a wait time of 6-7 minutes before the call is picked by any executive. The executive confirmed that order has been delivered at wrong address however refused to deliver my order to the intended receipient on her birthday and expressed regret in helping me. They did not even refund my money and rather said that complaint has been registered. What is the use of ordering through ferns and petals if the order can't be devliverwd in the same day. I lost muy money, the giddy dint get delivered and dint get any refund and customer care executive Sahil Kalra dint even make any effort to resolve the issue. Pathetic service. Pathetic customer care
All in all it was satisfying in terms of delivery time but the quality of the product delivered can be improved.
Dear Anurag,
Thank you for your feedback. Feedbacks and suggestions provided by our customers help us in improving ourselves. We certainly look forward to serving you better the next time.
Flowerly yours,
Team Ferns N Petals
I asked for a mid night delivery and I paid extra for it. But what I got is delivery at 11 PM and days old flowers. I did not expect this kind of service from FnP. When the birthday is next day then how can u deliver it at 11 PM only. Atleast it should be between 11:45-12:00. And the bouquet and cake were not upto the mark. Both were not fresh.
DISAPPOINTED! WONT RECOMMEND IT TO ANYONE!
Dear Anu,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals
Hi
I have ordered a gift for the First time from Ferns & Petals and had an awful experience.
It's just a simple snack bouquet which you cannot deliver. All items can be easily available in market. Also intimated the things late via Email.
Cannot even replace things which can satisfy the customer.
We are ordering the gifts for some SPL person on SPL occasion. What's the use if you are not delivering items as per customers requirement.
Shut down Ferns & Petals.
It's better if we go on our own & buy the gifts.
Very pathetic experience. Will not order anything henceforth also will not suggest anyone regarding Ferns & Petals.
Dear Mrunali,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
I ordered midnight cake delivery for my brother'bday but no delivery done yesterday. Wen I called the retailer at midnight he was not sure about any order. Worst service. They should close the site. How can the take the order and forget to deliver. Either these guys should remove midnight delivery option or close the site.
I ordered a red velvet cake. The message which I had written while ordering was missing on the cake. On top of that I had chosen earliest delivery that is between 6-10, and was waiting for it but the cake was delivered by 10 exactly. That is what they call their earliest delivery. The cake didn't even taste that good, plus was overpriced.
Dear Akansha,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
Product is awesome.
Good quality.
Easy to use
My Kid is happy with product so I am...
Thanks to Team Fnp...
Dear Neeraj,
On behalf of everyone at Ferns N Petals, we would like to thank you for being such an invaluable customer.
Flowerly yours,
Team Ferns N Petals
First order and call it the worst order. The customer support is arrogant and rude especially Ramandeep Kaur. She disconnected the chat without even solving my problem. I ordered something my bhabhi's birthday. Kinda surprise then I came to know that she wont be home at the preferred time slot. Asked them to get it delivered early or change the time slot. I was even ready to pay extra. However, the person on the other hand, Miss Ramandeep Kaur was a jerk. She was not ready to disclose any information. Moreover, she was not ready to help at all. Hating Fnp from the core of my heart. Would make sure that no one in my close vicinity order from these jerks.
Dear Preeti,
We value your business and sincerely apologize for the inconvenience caused. Please share your order number so that your concern can be resolved as quickly as possible.
Flowerly yours,
Team Ferns N Petals
I ordered a cake in Mangalore for a particular date chose address etc all correctly. Everything was processed well but when the delivery date came all day I was waiting for the cake to get delivered, when it was almost evening when I enquired about its whereabouts I get to know by a rude customer care rep that my area was out of approximity & they wouldn't be able to deliver there. Why wasn't it told to me at the time of booking,, I ended up with no cake for my parents at end of the day, very frustrating. Never trust FnP. I do not recommend.
Dear Ren,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
I ordered for mix snacks bouquet, but snacks were not available so chocolates were inserted, further as per display different chocolates were shown whereas when I received only dairy milk was inserted. Not very much satisfied with the service
Dear Foram,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I ordered a Rakhi gift for my sister 3 weeks back. Not delivered yet. Every second day, customer support from FnP sends me an email that delivery is scheduled for that day. Only for me to know the next day from my sister that nothing was delivered. Customer support doesnt even bother to acknowledge and never tells me any reason for delays. Customer support is terrible and this is not the first time I had such an experience. I am done with using their service.
Dear Pavankumar,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals
Good product line available. Lots of choices. I would definitely recommend everybody to explore the product ranges and order accordingly.
Dear Subrata,
We value the trust you have put in us and would like to thank you for that.
Flowerly Yours,
Team Ferns N Petals
Ferns n Petals bring a smile to my face right from getting the order place and seeing that order being delivered on time, and smile I get to see on my loved ones's faces melts my heart. This is the most efficient service I have used so far, quick, easy, timely and superb quality. Thank you Ferns n Petals! We love you!
Dear Deepti,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly Yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Upama,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals