Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
It was my friend wedding anniversary for which i order few gifts on 12 October 2018 which was supposed to deliver by 16 but till 20 not delivered when I called then they said they could not trace the university in Kerala after I call they inform later they promised me by 22 but today 23rd but still not delivered
I spoke to the supervisor miss ankusha and the team member miss Priyanka they both promised me by 22 but not use
The occasion got over not it's of no use
This is my second bad experience with them better go for other online services but never choose these cheaters
There resolve too not good
Never ever try this bloody FNP they are cheaters as they don't habr proper knowledge
Very kachra people and kachra service
ZERO STAR FOR THEM
Not proper service... I had ordered for the first time on your website. My order I'd is *******, the cake was for my brother in law. I had mentioned the name too. In spite of this a wrong cake was delivered. Spoiled my brother in laws birthday. I have posted the picture of the cake I received which is a wrong name... please check the details of my order... Very bad experience...
Dear Julia,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
Flowers were never delivered. And my money was also not refunded.One of the worse service stay away they never deliver and also take your money. Higly. Dissapointed
Dear Aafreen,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Worst service... Delivered after 2 day... No words to say but overall thanks for everything
Too late for delivery
Dear Nachiket,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Totally disappointed. They don't keep promises and spoiled my navratri worship. Many times asked and requested but they assured me false. Don't go for it
Dear Shalini,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I ordered an expensive orchids for my wife and they change the colors of the Orchids and unfortunately, they pick the same color of orchids which my wife hates the most. Also, the teddy (red & white) which I have selected for my wife. Instead of that, they delivered blue color teddy which looks scary & terrible. I felt so regret that I chose this website for sending the gifts to my wife. I would never recommend this website to anyone.
Dear Bhavik,
We are so sorry your gift was not as you expected. Please send us your order number. We would like to assist you with this.
Flowerly yours,
Team Ferns N Petals
Basically cheating people. Ordered gifts to b delivered to Australia. Not delivered. Even they did not refund or redeliver it. Very bad experience..
Dear Sukalpa,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
FNP has disappointed me badly with their level of customer service. Delivered a wrong cake. Contacted them immediately attached the photo of the cake which was delivered. I received a standard response on the following day asking to send a photo, which I did immediately.
The recipient, my friend too contacted them via telephone and they requested him to complete contact support form' on their website. So far no action taken. No response, nothing at all, and I am very disappointed with the level of service that I received.
Making mistake is human but not taking responsibility for their action is unacceptable.
Dear Ramani,
Customer satisfaction is always a number one priority for us. We deeply sorry for any trouble we may have caused you. Please share your order number so that we can help you with your concern.
Flowerly yours,
Team Ferns N Petals
There dont even deserve 1, Have ordered one very presentable chocolate box atleast on the internet first they take so much of delivery charges and deliver a product which is so different and below standard. Dont ever use this service... U may use Flowershop, ae they are better value for money.
Dear Saba,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals
Ordered led cusion. Dont know how to attached plug with battery. I need to hold this plug near battery to on led light. How can i hold this for long time. It shold have on off button. Not as per expectation.
Dear Gaurav,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Cake was good but delivery was late. Most irritating things that once you pay ferns and petals will make you feel like a beggar. You have to call all the time to get to know about delivery. Pathetic service, missed delivery time twice. Gives promises that they can not fulfill. I will not recommend anyone to book from this website.
Dear Prashant,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals
Out of 5 they don't even deserve 1.It should be 0 but unfortunately that option is not available. I ordered a cake for my husband. They charged me an additional amount of Rs 499 to deliver it on selected date but they did not deliver it on time. I raised multiple requests asking for help but surprisingly I didn't receive any call or assistance from them and after few hours they closed all the requests saying that the issue has been resolved. This was the worst experience.
Dear Nidhi,
We are so sorry to hear that. This certainly doesn't meet our standards. Please send us your order number and we'll get back to you as soon as possible with a further resolution.
Flowerly yours,
Team Ferns N Petals
Horrible experience with fnp. They charged us extra money. They didn't deliver on the expected date. They accepted the order without knowing whether they'd deliver to the specified address or not. And they were not ready to refund the amount. Never had such disastrous experience. Such misleading sites should be closed if they are not able to fulfill their customer's expectations.
Dear Customer,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it right away.
Flowerly yours,
Team Ferns N Petals
Very bad experience with FNP not worth for the money, I will never buy any product from FNP, never ever buy from them.
Dear Rajprasannah,
We are so sorry to hear that. This certainly doesn't meet our standards. Please send us your order number and we'll get back to you as soon as possible with a further resolution.
Flowerly yours,
Team Ferns N Petals
I am ordered a cake at evening 5:45 pm. they said time slot 6 to 10 the delivery time. After 10 also they are not yet deliver the product. And if i make call to customer care they are not responding properly. If i want to cancel the order there is no option and the customer care representative also not possible. This is cheating company. They charged for 1 kg cake 1299/-.
Dear Newedgecs,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
Order *******
I made an order on your FnP for a delivery on the 13th Sep for Cake and Flowers,
The guest got a delivery but it's not from ferns and petals but Flower Aura.com Pic attached
The Cake was poor quality and I am very unhappy about it as I just got feedback from the Guest.
I escalated the same to FnP but till still don't have a response
Dear Evon,
We are sorry to hear this. We appreciate your bringing this to our attention. We have your order number with us. We promise we will get this resolved soon.
Flowerly yours,
Team Ferns N Petals
They called after the deadline and informed that they could not deliver the order and promised to send next day morning but again next day till evening no order received and then they think by telling the customer that we will give u something complimentary is going to make the customer happy? No! Very pathetic service and you should inform before deadline if any prb in order and after the deadline!
Ordered a 2 kg cake. They changed the time without intimating. Called to cancel, they did not. Next day got the cake which was 1 kg. Neither they refunded the money nor listened to the complain. They are running a con here.
Call center people are arrogant and behave like they own the company. Neither they transfer the call to their superior, nor they resolve the issue and I am sure Management don't care about the same.
Dear Subha,
We can certainly understand your disappointment with this situation. We want to help in any way we can. In this case, please let us know the order number and we promise you that we will take a quick follow-up on it.
Flowerly yours,
Team Ferns N Petals
For the last 7 years I have been using other Gift services to send gifts across to India and for the first time I thought to switch and chose Ferns N Petals.
I had ordered a Birth Day gift for my Dad and got a confirmation that it will be delivered on 22 nd of Sept - which was his birthday.
It's was a day pass his bday and the gift wasn't delivered, called Ferns and Petal the every next day and was informed that it will be delivered on Monday. Come Monday it hasn't been delivered yet,, called Ferns n Petals 3 to 4 times and still it is not delivered.
It's now been over a week and the gift still hasn't been delivered. This is most pathetic service I have ever had and NEVER EVER will I order anything from Ferns and Petals. This will need to be heard and I will fight my battle until they deliver the gift to my Dad.
Dear David,
We are very sorry for the delivery failure and the poor follow up. Please share your order number with us and we'll take care of it.
Flowerly yours,
Team Ferns N Petals
Whenever I ordered from this site to deliver in midnight, they take the extra charges and never delivers that particular order.
Must say very very poor service
Dear Sonal,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Firoz,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals