Ferns N Petals (FNP)

Please dont trust their brand for plants and other goods other than flowers. They can really mess up. Either the plants do not get delivered or they are generally not in good condition as they come as a courier. They outsource these deliveries to other local vendors with whom there is no accountability. They conveniently update the delivery status inspire of failed deliveries. A very unpleasant experience.

I had ordered a vase of flowers cost S$180.00 and it indicated in their web site with the quantity of 50 pcs of different types of flowers. I was shocked and loss of words when it was delivered, the vase of flowers which my friend received had less than 20 pcs of flowers which may be cost less than S$60.00 if I order from other florist shops. I called them for an explanation but they refused to recognize their problem and insisted that is the product i have ordered. The company is dishonest!

This is one of those service providers, where they have kept evolving and fixing issues. I see their team today is so strong to handle complex situations which is commendable. Sky is the limit for you guys, keep spreading the love and joy.

Totally disappointed, Worst experience with FNP.
Order no- *******
Cake was supposed to be delivered between 11 to 5 pm. But till 6 I didn't even a call from FNP and when I call them, they were telling " we have so much ordered so we can't deliver it by today".
Do you really think you guys are giving great service.
Just $#*! with your service, really you ruined my day.
I am not going to order from FNP. Also I will tell my friends not to use your service.

This was good 2 years back and now they don't care about customer but the money.

Recently ordered 3 Rakhi hamper in one order worth of 50$ and they didn't deliver one hamper and charged 25$ for that, opening queries they answer same copy pasted answer each time and no answers to all, emails. And close the tickets immediately.

I don't even want to 1 star, can't write in google reviews about this fraud service. Don't believe them.

I never saw service like this before. Don't trust them, have to find new service now.

I had been a regular customer of Ferns and Petals and used it for Rakhi delivery to USA. This time I had a terrible experience. I placed a rakhi combo gift order for US and as usual the charges were quite high-1 Rakhi and a personalised notebook for, I still went ahead as the notebook was really nice. Finally the Rakhi got delivered and the notebook never reached. After follow up for 2-3 weeks with me calling up or opening tickets they finally closed things by refunding ₹500. I am stunned how FNP is charging so high values for gifts delivered to US and while refunding for there own mistake they are refunding at Indian charges. It was a pathetic experience and I will never be placing any international orders from here. It was disheartening to see such a customer experience from a company which I really thought was good at one time.

There was birthday of my family member and we made almost 6 orders from Ferns and Patel. We only received Cake on that day, rest all of the order were cancelled and we did not get our payment back, I reported and they told we have paid back but we didn't get any thing. It was really bad experience. No one form Ferns and Patel really care about it, I haven't got any single call from their team despite plenty of email I sent them. Neither I got my payment back nor I got my orders, it was huge amount as multiples orders and orders were also form different three accounts. So they gave same excuse to all of us. Be careful guys and see alternate website as there are many trustworthy websites. Fake and fraud! Least priority to customers after payment.

Its necessary to give one star, otherwise this company does not deserve even a single star. They booked my order after checking pin code 5 days before date of delivery of cake. On the same day of delivery when I asked about delivery, they said that this is out of our service area. They charged 700 for cake. Which I don't know whether they will refund or not, they are not picking my phone. Bad experience.

Don't fall for their slogan 'On time evertime'!
Charged 'Next Day' fee but not delivered on stated date. 5 orders placed 3/05/21, only 1 delivered on time on 6/05/21 as promised.
Have to wait 25 minutes to get through to call centre.
Sent complaint, told they can only get resolve matter in 24-48 hrs.
Mean time I missed Mothers Day gifts to mother.
NEVER EVER use this outfit again.
8/05/2021:
5 orders placed, 1 arrived on time, 3 arrived a day late and 1 still NOT delivered.
The 3 food hampers delivered have products missing and all other products substituted with mainly cheap products, not even close to what was promised on the web site.
This is downright fraudulent.

Do not order anything through this website. I wish I could give less than one star. I have ordered rakhi for my brother and when it didn't reach on time I emailed these fellows. They replied and said your order has been cancelled. They told me after I sent them an email but didn't bother to tell on their own. Wasted my time.

Recommended by my schoolmates who are still in Patiala. I have used Ferns and Patels twice. One time for birthday cake delivery and this time for rakhi delivery. Both time perfect products and service. I feel happy and satisfied; sitting far away but still can send goodies to my family on special occasions. Thanks FnP! Keep up the good work!

I have had experiences with so many websites, companies but this was the worst experience in my life.
The order has been placed 3 days prior to the delivery date, and on the date of delivery, in the evening when I have checked about the delivery of the product, they say "The Product is not available"...
Please think well before ordering with this company, their website shows delivery available in your area, once you have made the payment they will issue a gift voucher for the same amount and apologize to you but your order never delivered to your loved one's.

I had ordered a personalized photo bottle to gift my wife. I wanted to surprise my wife on her Birthday but Ferns n Petals totally ruined it. They send me a bottle with a miserable/WORST finishing. No quality checks were performed at their end before the delivery of the product.

I called the customer care and they simply were adamant that I had to call them within 48 hours and since I called after 48 hours they won't be helping out. Being the website which is used for gifting options, they don't even understand that gifts are supposed to be open on the occasion and not prior to that. Very unsatisfactory service. THEY ARE ACTUALLY A SCAM.

I wish negative rating option was provided for you. Very disappointing experience. It was my first order and I would make sure it's the last.

I will never ever recommend this website to anyone as Ferns n Petals is highly unprofessional and unreliable.

Just one word to say it's
AWESOME
After confirming order with FNP, u are tension free and they will take care of your ordered item. Amazing every time. I will recommend this to all my near and dears.
Thanks