Hi, I choose two product to get delivered 2 days before Rakhi, not only they delivered it 9 days before but also delivered wrong product completely awful. Talking to customer care they refunded me 1/4th of my total order after multiples emails. Ruined my plan for my brother. If would like to get cheap product I can select by myself.
I ordered expensive Orchid as a gift, They delivered all old flowers and also they have put artificial scent over it to feel like fresh and nice smell. So just the day after the delivery, the flowers got almost died.
I would recommend very careful if you give flower order here, There service is like a cheat. I am talking about Bangalore service, Not sure about other cities. But Bangalore service is totally cheating.
Ordered a premium fruit basket hamper ($125) as a gift to only deliver a low quality product with missing fruits listed on site (e.g. Persimmons, in season now). Basket quality looks cheap, fruits looked terrible and old and presentation/wrapping looks amateur. Definitely nowhere close to being a "leading online florist and gifting brand" as its website claims. Customer service offered a useless 10% discount which I would not recommend using their products and service.
Dear Steven C.
We extend our sincere apologies for the experience you had. Kindly share your order number with us and we will get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Ordered cake for my sister in Mumbai (Order no. *******). Delivery was as promised. Taste was ok but icing / decoration on the cake was as if a kindergarten kid tried his hand on it. See attached photos. Delivered Vs. photo on website. Pathetic! What's more shocking is that I see no way of writing a review on their site and against my order which was collected by my sister, they show 5 stars by default! Untrustworthy. Never ordering again!
Dear Shiva,
It’s unfortunate for this to have happened. If you are not happy, we are not happy. We have your order number with us and we assure you we will get this resolved.
Flowerly yours,
Team Ferns N Petals
I have been using ferns n petals app since a year, n trust me guys these people have never disappointed me! I really love the way they bring up new n innovative ideas through which you can express your love to your dear ones.
Dear Simran,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Reading the reviews off the web really made me nervous whether or not I should order a bouquet from this site.
However, I had a pleasant experience with them. The customer service was super helpful and prompt.
I even received a discount! They also periodically informed me through email when the item is out for delivery and included pictures of the finished item after it was delivered.
The bouquet itself though, it was... okay. It wasn't exactly as what's shown on the site but still acceptable.
They do not deliver complete order, and response team is not big of a help either. I still haven't received my order and it's been a week when it was supposed to be same day delivery. And they haven't refunded me. Very poor service.
Dear Rusa P.
We value your business and sincerely apologize for the inconvenience caused. We have your details and will get it checked right away. Thank you!
Flowerly Yours,
Team Ferns N Petals
Dear guys,
Please check my order frequency and at least respect the customer!
I have booked order, it's was far location so I paid extra and the quality of cake n flower my friend received is worse. I think a local footpath seller can serve me better than you guys!
Shame on your service!
Order no
**************/01
If u want to see the flower and cake quality, please open the attachment!
Please for god sake, respect your business and respect our relation with people!
Regards,
Zaki
**************
Dear Zaki, We understand your expectations were not met. Your being upset is justified and we want you to know that we are really sorry about it. We promise you of a great experience with us the next time. Flowerly Yours Team Ferns N Petals
Made my 1st anniversary very special!. I have tried many other websites but this one is unique! Especially the delivery person's attitude was so good that he made me feel so comfort. In the end me and my wife felt satisfied! TY so much FNP! Will contact again on another special occasion.
Dear Krishna,
Thank you for your very kind words. Your support means the world to us.
Flowerly yours,
Team Ferns N Petals
I had ordered a fruit cake on 22nd Nov 2020, it was given on time but the cake received no where matches the picture showed in their site. They put big chunks of fruits and the apples were turning brown and no glaze and lot of gaps.No one will buy this for that price if they see it in person before buying it. The funniest part is when I gave the same review to them they are defending that each chef have their own style of baking and design. I don't want to comment on taste as it was ordered as gift.
Dear Pravallika,
We apologize for the inconvenience caused to you. Please share your order number so that your concern can be addressed.
Flowerly yours,
Team Ferns N Petals
I ordered a cake for my friend's birthday a few days back the cake was of rick, dark and pure chocolate which got over as soon as we cut it. One of the most spectacular cakes eaten yet. A cake which made us left licking our fingers
Dear Vaibhav G,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile:)
Flowerly yours,
Team Ferns N Petals
I can't express how satisfied I am with FNP's online service. I ordered two items for my brother- a birthday cake and rakhi with sweets. Both parcels were delivered on time and I was regularly updated regarding progress of my parcels. So very big thank you to FNP. I highly recommend it to others and will definitely use their services in future.
Dear Baljit,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Been ordering from a while never had complaints but yesterday i ordered cake for my mother' s birthday which was not delivered and the excuse was incorrect address! I had been customer for more then one year now and never changed my address! I replied to the email filled query form also provided contact number. Nothing was done until i called today and was denied for the refund and said we are delivering today. Now my advise is keep $55 this time but lose the customer forever who was paying you for the whole year! Seriously its unprofessional, no apology was made either! Bye ferns and petals
Dear Nikky,
You mean a lot to us and we look forward to continuing our relationship with you. Serving you once again will be our pleasure. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
I had experienced pathetic service for the order to be delivered in Vasco da gama Goa. I had placed the order one day before the delivery given only one time slot. On the day of delivery it was all about calling on their help line numbers receiving repetitive same replies no actions had been taken to deliver the order. Also it was very convenient for them to give excuses of pin code and difficulty in delivery.
Dear Shreya K,
We apologize for the inconvenience caused. Kindly share your order number or contact details with us so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
The service of FNP has improved drastically from previous years in all aspects. Its actually very amusing and of course a nice feeling when incase we linger longer than the few minutes to place an order - I suddenly got busy and left something added to my cart and could not finish my payment - I immediately got a call from their executive who offered to help me forward and also offered me a discount - which was most welcome!
And best part was I got a reminder call early morning of the previous day reminding me that my friend's birthday was coming up. Kuddos!
The product was also as seen on their website.
Overall a great experience again.
Don't fall for their tall claims of midnight delivery. They charge extra for delivery between a specified time and then do not honour their commitment. They give false reasons that no one was available at the place of delivery. I strongly recommend not to rely on this portal. Customer care is particularly unhelpful and rude. All in all very poor customer experience.
Raman K
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Customer Service is excellent but product shown in website and actual product is different. Bouquet is not value for money. Better to order bouquet locally in cheaper rate. You will save lot of money. Also ensure if product is available with FNP after ordering.
I had ordered 2 products last month. 1 product was out of stock which came to know at very last minute. Could not make alternate plan due to short time. Also delivered bouquet was too small than expected and flowers quality was not good. After escalation, FNP customer service team arranged another bouquet free of charge which was better than previous one.
Dear Kiran,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
Order couple of gifts for colleague during Christmas but these ferns and petal guys brilliantly spoiled all the fun, and it was damn embarrassing. The product i ordered on 22-Dec'15 and as per the notification it was supposed to get delivered by 24-Dec'15 but this stupid irresponsible customer service executive informed after repeated calls and request that it might get delivered by 26-Dec. So guys i would suggest you please dont order anything from these guys as they are too expert to spoil your plans and put you in embarrassing situation
You made my mom's bday so special with a great at home relaxation massage and amazing balloon decoration. Both the services were on time and soo good. We really enjoyed the experience. Keep growing and giving us customers amazing services. I have been your valued customer since years and will definately use your services again
Dear Ssmridhi,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
One desires keenly to extend one's emotions to the dear ones in a timely and right manner through gifts and flowers on occasions like birthdays and anniversaries. Especially in these hard times due to corona and with distance separating people, it seems very difficult to fulfil such requirements. Ferns and Petals helped us recently to celebrate such an occasion covering a long distance between two cities in a very smooth, meticulous and pleasant manner, without any error or irritation. The service is very much admirable for efficiency and effectiveness.
Dear Ram S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly Yours,
Team Ferns N Petals
Overview
Ferns N Petals (FNP) has a rating of 2.1 stars from 2,851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ferns N Petals (FNP) most frequently mention customer service, next day and delivery date. Ferns N Petals (FNP) ranks 260th among Flower Delivery sites.
- Visit Website
- Gadaipur, Delhi, India
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raj,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals