They have the worst customer service I have ever seen. Firstly they don't deliver the stuff and instead of resolving the issue they give lame excuse by saying " hope to serve you better next time". Are you serious? Who will put an oder again on your website when you have not served better in first time. I think so you guys make money by not delivering the item and still charging for it.
And by the way why there is no contact number on your website so that customers can contact you?
The Flowers were fresh and the Black Forest cake tasted good. Delivery was done within the window of time suggested. However, would have preferred the flowers in a vase. Very convenient, considering this was an overseas order with a 12 hour time difference. Thanks for making my mother's birthday special.
Dear Janice,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I ordered a bunch of roses priced at 499 excluding delivery charges. Wat I got disappointed me totally. A very small bunch. Pictures in the website are really misleading. Nothing for 700 rs(including delivery charges). Please don't fall prey to this. Hadn't included the message card i had mentioned also.
Dear Anna,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
I ordered rakhee plant combo for my brother's who are located in different cities and i must tell you the product was delivered before the given time. Quick communication on dispatched and delivery. Overall i loved thier service and looking forward for many more ordering. Thank you Ferns N Petals
Dear Customer,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Ferns and Petals is a God send to those who want to gift/ share happiness with their loved ones. Be it through flowers, cakes, cards... all are of high quality, and there is a huge variety in products and price range. Timely delivery is ensured and navigating the website is easy and smooth. I've used FnP on 5 occasions including delivery of flowers and chocolates in USA, and they have lived up to my expectations always. God bless the team.
Dear Shakuntala,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals
I have ordered a cake for my husband's birthday and got disappointed by the message written on it... one letter was misplaced by different letter but to my surprise they replaced the cake within hours and staff were very polite and professional... I highly recommend Fern N Petals... Thanks a ton FnP. I appreciate your efforts to keep your customers happy... once again thank u so much FnP
Dear Priyanka G.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The site is so user friendly and easy to use. You have a wide variety of options to chose from and this gives any customer a great opportunity to dazzle and delight any relative / friend / family member etc. I am super impressed with their professionalism and timely delivery of ordered items. It is so nice to experience such moments during these turbulent times. What I am so sure of is " they deliver your products with genuine care and affection "
Respect!
Dear Ravneet,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Not all roses were fresh and few had become black... when we purchase online we don't get to know such things... that too when we gifting someone... quality of things should be good enough... not happy this time with the product delivered... Kindly look into this
Dear Debashish,
Please accept our sincere apology. We are very sorry to know about your experience with us. We take full responsibility for the situation and understand your concern. Please let us know your order number and we promise to get this resolved quickly.
Flowerly Yours,
Team Ferns N Petals
If you want to completely destroy your occasion than you should bank on them. Every person of their team is lying about your delivery. They don't realize the emotions of their customers, they are unable to timely deliver within 3 kms. Worst services. Highly not recommendable
Dear Nimisha,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Thanks to FnP, I could send flowers, chocolates and gifts to my girlfriend who stays in another city and my mom who travels sometimes. FNP also have reminders so that people like me don't forget birthdays and anniversary's.
If it wasn't for this site I don't think I would be as happy as I am today. I usually end up in fight when I miss remembering dates.
I know there is competition out there but for the rates, quality and timely delivery, FNP stands out for me. It is a tried and tested platform
Dear Aharon P,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Worst experience is delivering rakhi on time. Tracking status dates remain the same but the product is not delivered.
Tickets are getting automatically closed without even addressing the issue. Delivery is still pending for more than 48 hours now but again status remains as 21st July'20.
Dear Richa,
We are really sorry for the inconvenience caused to you. Please share your order number so that we can get it resolved. Flowerly yours, Team Ferns N Petals
The service of ferns and petals is very good. They delivered the product on time and it was exactly same as given in the website. I am really happy with their service. I would like to continue to try out new things from them for sure.
Dear Shalini,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I have placed order for pineapple pastry for my parents anniversary. The cake delivered was cheap butter cream cake from a local bakery which costs rs: 100. They charged me 5 times more the price and delivered a worst cake. Never ever going back to them.
Dear Sravani,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
Tried to change an address right after placing an order. Chat was down so left a message AND sent an email. Heard nothing. Followed up and was told too bad, too late. No acknowledgement that they had not responded at all. Will not be using again!
Dear Christine M,
We extend our sincere apologies for the experience you had. Kindly share your order number or contact details with us so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I have ordered quite a few times from FNP. It's very good if you try to send cake or rakhi or any other gift to your beloved ones. I was quite satisfied with the quality, but I am a little bit dissatisfied with my last order. I ordered a plant, but the plant was looking unhealthy and some of the leaves turned yellow. I am not sure if it will survive or not.
Dear Anamika,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
My fiance loved the cake, flowers & chocolates. It was on-time delivery, just before 12 am though I ordered little late as per German time. Customer care also helped me placing my order as I was facing issue in Payment through Paytm. They placed my order and sent the direct payment link. I have been using Ferns & Petals for all the special occasions in my family and I never faced any issue till now.
Dear Deepika,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals
FNP not deserves One star rating also. I had ordered a cake on my birthday. I got SMS and mails saying that it will be delivered on time. Last moment I received message that Delivery not possible for a couple of days. Such a bad and horrible experience from reputed firm. Irresponsible management
Dear Thomas,
We apologize for the inconvenience caused to you. Please share your order number so that your concern can be addressed.
Flowerly yours,
Team Ferns N Petals
I ordered a personalised item for my relatives anniversary which was to be delivered on 22. They were not able to meet the delivery date and blamed it on the courier. There was no option to cancel the order and customer service was of no help! Really pathetic service... looks like the reviews here are all fake! Please don't waste your money!
Dear Gauri,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly your,
Team Ferns N Petals
This was the first time I ordered a rose bouquet and cake for my sisters birthday from ferns n petals and it just did magic. My sister was really happy after receiving her surprise. The cake and roses were fresh. Moreover their customer service is really good. They keep you time to time updated about recent status of your order which is really impressive. Really happy and satisfied with my experience with ferns n petals and am going to recommend it to all my friends and family who want to surprise their love ones on their special occasion. Thank you Ferns n Petals, continue to share this happiness worldwide.
My daughter sent me a bouquet for my birthday. For the size vs price, it was a complete rip off. Even that might not have been so bad, had the flowers been fresh. The white carnations already had brown petals and by the next day they had all wilted. F&P promised a replacement, but to date NOTHING! Never again!
Dear Jennifer,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Overview
Ferns N Petals (FNP) has a rating of 2.1 stars from 2,851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ferns N Petals (FNP) most frequently mention customer service, next day and delivery date. Ferns N Petals (FNP) ranks 260th among Flower Delivery sites.
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- Gadaipur, Delhi, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Upma,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals