Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
Thank you for the awesome gift. I ordered it for my sister for her 1st anniversary. The delivery of the product was done on time and also the person did not reveal my name and insisted my sister to check the details only after he left the place. And they both were very happy to receive that gift. Thank you ferns & petals for the amazing gift!
I loved their service. Even they have the best customer service ever!
So polite and helpful.
It was my mistake but still they fixed by problem and could make it up for the occasion,.
Dear Manisha,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Been using Ferns and Petal app for few years now. Three things that are OUTSTANDING:
A) amazing range of choices at reasonable prices.
B) Ease of ordering - just a few clicks.
C) On time delivery to the loved ones!
It's the best app! Hope it continues to grow!
Dear Deepak,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Everything was excellent... giving order was easy. Order delivered on a perfect time... nd product quality was also perfect
Dear Sarabjeet,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
We enjoy fnp a lot and do use it on any occasion or for greetings. Fnp has vast variety of products which makes so special. Getting delivered on time and value for money and great moments.
Dear Tapan,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
That's an awesome experience getting service from FNP. You can trust them(FNP team) blindly. Great product, perfect timing of delivery. And yes, there was 100% smile on HER face. Keep it up guys, appreciate your efforts.
Dear Customer,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
I m very happy to place my first order this site very fast service nd always touch with me via sms nd e mail love u
Dear Zakir,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
Its my man friday, as and when i forget to send best wishes or greetings to my loved ones, FNP is there for me. And i count on it as a good friend doing this favor.
Dear Alok,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Gift was refused by security at address but with good communication from GNP's problem was resolved quickly, BIRTHDAY GIRL WAS HAPPY! Thank you FNP, DAVE H... U. K.
Dear Dave,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
DO NOT ORDER FROM HERE! MY BOYFRIEND ORDERED HERE TWICE AND SENT THE WRONG CAKE BOTH TIMES! THEY REFUSE TO REFUND US EVEN THOUGH WE CONTACTED THEM THE DAY OF THE DELIVERY! THEY CALLED AND SAID EVEN WHEN HE REPORTED IT 48HRS OF THE DELIVERY, THEYRE NOT A MONEY BACK GUARANTEE COMPANY!
Dear Cindy,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
Great experience with love... it was awesome to gift through this site on mother's and father's day to my mom and dad... they are happy to me for gifts.
Dear Prerna,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
You are so good! Thank you for always send quality and most important on time.! Thanks a Ton! I would love to order again!
Dear Pooja,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
The flowers delivered dried within 2 days, they charge for different time delivery slots but there delivery people dont know what that means. Will never recommend them to anyone
Dear Customer,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Ordered Cake from Bangalore to my boyfriend who lives in New york. Charged 5000rupees for 300 grams cake. I ordered red valvet which tastes nothing like it. What a mess! Do not order from this site. Just a waste of money.
Dear Divya,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
Fnp delivered a gift to my sister on her anniversary without any packing n gift message. When contacted their team with the complaint they said they'll send a cadbury celebration box with apology note to my sister but again didn't send anything like that to her. Very unprofessional... I recommend not to use fnp for any gift delivery... they spoil it
Dear Nidhi,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
Thank u team FnP!
The flowers n cake were of good quality and were delivered on time.
Keep up the good work
Dear Soumee,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I have ordered for a birthday cake, and the time they assured between 2 pm to 10: pm, we waited long and tried calling them no response, such useless, if any looking forward please don't use Ferns N petals, they just loot your money and in return frustration, my words won't be enough to write the review, in short, damn $#*!. Even I don't recommend review 1 star,
Dear Aneesh,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
Very good service and best response to queries. Slightly expensive by 15%.
Unable to show what they deliver before delivery the only drawback.
Dear Pankaj,
Thank you for rating us with 5 stars. We really appreciate your taking out time to give us this feedback. We are working on improving our products and services and your feedback is very invaluable to us.
Flowerly yours,
Team Ferns N Petals
Everything was perfect, the delivery was also as i wanted ti be delivered. Like the way you deal. Products was also exactly like it is shown on website. Was very good
Dear Sukhmanjit,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
I would like to review Ferns and Petals under the below category,
1) Overall product was good
2) Easy to select the item from the category
3) Payment made easy
4) Tracking details are provided then and there. Customer needs to sit and relax after placing the order.
5) The best part is that I am the sender and my receiver mobile number(s) were not reachable. Immediately the delivery person informed the support team and the support team called the sender and asked for alternative delivery. I was more impressed with it.
Dear Vivekanandan,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nitya,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations
Flowerly yours,
Team Ferns N Petals