The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
They haven't delivered the product on time. They told us to select the time slot 8 am to 9 pm and i have also selected delivery address was office and their mentioned that they will deliver in general office hour and then they didn't deliver. And they also refuse to refund.
Worst service i have ever seen.
Will not use their service in future... They are fraud... Never USED Ferns N Petals...#Worst #Service
Such a nice and good experience. Appreciated, hats off the team.in future recommended them. Thanks. Keep going on.
Dear NIDHIN,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you
For believing in us!
Flowerly yours,
Team Ferns N Petals
I ordered something for my wife for wedding anniversary, which suppose to delivered on 7th but it had reached on 10th with one of the broken item, secondly i had to call somany time for follow ups and they didn't even bother to call me back or revert back to me, after every follow up call from my side i was getting one mail saying that " Greetings of the day! Thank you for giving us the opportunity to serve you.
Your Request Id ************** has been closed. We appreciate your business and want to make sure we meet your expectations "
Which is utter use less, how can they sent me that kind of mail without even solving my complaint, really it was very disappointing and i am not at all happy with the service.
Dear Vikas,
We are sorry to hear this. We appreciate your bringing this to our attention. We have your order number with us. We promise we will get this resolved soon.
Flowerly yours,
Team Ferns N Petals
I've only ordered flowers and plants so from them to gift friends and family and have been extremely satisfied with the entire process - from ordering online, to the selection to the delivery.
Dear Aradhana,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Awesome combo... Its the best way to express our love to loved ones... I m very happy by the service provided by ferns and petals. Thank you so much.!
Dear Himanshu,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals
Im glad I chose Ferns and Petals for wishing a near and dear one a speedy health
Recovery, it was an on spot timely delivery.
Dear SABIHA,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
The site offers good delivery and vide network for in a day delivery gifts. Its a saver when u have to gift at the last moment however pricing is its downturn. Otherwise its recommended.
Dear Arit,
We really appreciate your encouragement and support. We are working on improving our products and services and your feedback is very invaluable to us.
Flowerly yours,
Team Ferns N Petals
The delivery was super quick and the flowers were just as shown in tbe pic... it was a happy experience overall
Dear Sheeba,
Thank you for your very kind words. Your support means the world to us. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
When it is a specific date, on time delivery is of utmost importance apart from the quality of product and it's presentation. I am glad to share in my case all the above parameters were met. The flowers were fresh. The cake was NOT soggy. Delivered during the time i wanted it to be delivered. Thank you for your efforts. Best of luck!
Dear Yash,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Wonderful, good service, but try to avoid the payment issues when payment through online, looking for more cheaper price
Dear Karthik,
Thank you for your very kind words. Your support means the world to us. We are working on improving our products and services and your feedback is very invaluable to us.
Flowerly yours,
Team Ferns N Petals
I have ordered 3 products from fnp which was committed to br delivered by 5th july. Instead I got only one product delivered and there is no update for the other 2. On calling the customer care, they would repeat the same thing as in the delivery would be done one day before or later. But such kind of things are never mentioned while placing the order. Also the courier company has been sending message that the order would be delivered by 8th july which is way ahead of the committed date by fnp.
I really ask the concerned department why such incompetence. Order number is *******
Delivered on time exactly as promised. The flowers were fresh. Receiver was greatly imppressed. Overall served the purpose in tons. Great job.
Dear Arun,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Delicious cake. I have ordered it for my sis baby birthday he was so happy. Keep continuing the good work Fnp
Dear Pavithra,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
Totally reliable when it comes to trust. Whether its money or the gift or the cake or the timings or the service... i mean list is soo long. Love this site to keep my loved ones happy. Living in canada and giving happiness in india. Wow experience
Dear Priya,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family.
Flowerly yours,
Team Ferns N Petals
The order was delivered perfectly. Flowers were fresh. Also the customer support was good.
Keep it up...
Dear Customer,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
IT WAS SIMPLY FANTASTIC. TASTE, QUALITY AND APPEARANCE WERE PERFECT. ORDERING AND DELIVERY ARE ALSO VERY EASY AND PUNCTUAL. PACKAGING WAS ALSO PERFECT. THERE IS A HUGE GALORE FOR VARIETIES TO CHOOSE FROM. I HAD PLACED ON THEM REPEATED ORDERS.
Dear Sudipto,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
On time, good quality, genuine... Can't complain of anything... Timely update of the details about the order...
Dear Pavithran,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
I am glad we have something for same day deliveries and that too under customisation. I made this order nearly 4pm and it was delivered by 9pm. Amazing.
Dear Meenakshi,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family.
Flowerly yours,
Team Ferns N Petals
I want to surprise my friend on her birthday at Gurgaon India, the guard didn't let the FNP enter the building so I end up asking my friend to call the shop and they re-deliver my order. It was awesome, my friend like it and Kudos to everyone on email team for quick response and for the delivery man. Thank you Ferns N Petals for helping me making her day special!
Note: please make the hand writing more presentable but I appreciate it.
Dear Emmalyn,
Please accept our heartfelt thank you for your support and encouragement. Your feedback is very important as we are constantly looking for ways to improve ourselves.
Flowerly yours,
Team Ferns N Petals
Thank u so much ferns n petals for on time delivery. Though it was a surprise cake for my husband whose in Lucknow. He loved it. N I'm happy
Dear Nasreen,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
Answer: Don't order with them. They will take your money and then ignore you and give you all stories of why it couldn't be delivered. Rather go to another website. They are also handing out 20% discount vouchers for reviews, so all of these 5 start reviews cannot be trusted at all!
Answer: Dear Kakkarla, We would like to assure you that our customer's details are secured. You can make the online payment without being worried. Flowerly yours, Team Ferns N Petals
Answer: I can't say if they are fraud or not, but their service is terrible. Only 2/4 of my orders were delivered. Their customer service is non-existent. Just ignore the emails and mark it as spam. Don't order with them. Avoid!
Answer: A complete scam. They sell used old flowers. Never deliver as shown in pics. Their partners gate them as not paid well.
Answer: They are just there - Just a click on site, they get connected on call like a Ginnie :) And the tickets raised are addressed spontaneously and addressed and closed.
Answer: Hi Tanushree, We would request you to please visit our website www.fnp.com to check out the available dates.
Answer: We are sorry for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Shiv,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals