Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
Very reasonable price and prompt service, products. Are good quality. Very fast delivery. Product are best quality
Product was delivered on the same date I mentioned. Not only the date, even time was matched. Also, it was delivered in good condition.
Dear Ankita,
Thank you for giving us an opportunity to serve you. We value you're being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
I have been using their services for a couple of years and delivering stuff at the same address. For my mom's birthday, they did not deliver and charged. When asked to refund they said, they have a shipping disclaimer which says if address is incorrect they will still charge which doesn't make sense, since they have delivered to this address before. Would not recommend this site to anyone
Dear Ankit,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
They deliver every time I have asked to till date - on time, exactly as requested.
They have my loyalty as a customer and I love their reliability.
Kudos, and keep up the good service!
Dear Amit,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I am a big fan of FNP!
Firstly They are reasonably priced.
Every time I've ordered on special occasions it has always been on time, and if not
Their great customer service team responds on time and looks into the issue asap.
FNP has done a great job till date in keeping me happy and I've never been disappointed.
Keep up the good work!
Dear Sejal,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Delivery was made on the same day I ordered. Value for money and great choices on the website. Thanks!
Dear Andrea,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Love you ferns N Petals. You make my day. You make my love smile. I have seen her face after receiving the bouquet and card. Specifically the card was awesome. Once again thank you Ferns N Petals.
Dear Pratik,
Thank you for your very kind words. Your support means the world to us. Thank you for allowing us to
Deliver smiles. Have a great day!
Flowerly yours,
Team Ferns N Petals
The best option for all ur ceremony's to gift on all occasions very happy with ur delivery time commitment
Dear Sanjay,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Thank you very much for the cakes it was beautiful, nice and fresh.it was for my dad's 80th birthday... We really enjoyed it...
Dear Shefali,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
What an excellent service and professionally managed affairs! Timely delivery, value for money and quick customer support, were the highlights of my first order placed with Ferns & Petals today from Australia for delivery in New Delhi, India.
Surely, I am going to avail their services on all future occasions.
Dear Mohindra,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you
For believing in us!
Flowerly yours,
Team Ferns N Petals
I booked one product on FnP for my wife as anniversary gift. The courier people, Blue Dart, in this case, in fact called my wife twice in the morning to confirm address. But they failed to deliver on today, thus marring the occasion. The whole purpose of gifting is now defeated.
Dear Satyajit,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Very good service... I am very happy.
The delivery was on time. The quality was soo good... Superb guys keep it up..
Dear Mohammed,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Review regarding a cake that was placed on 21st july in chennai to deliver a cake in Toronto on 22nd. There had to be delivered before 4 pm as it was my office address and was agreed by one of the agent by Ferns and petals before placing the order. There was no contact details of the local cake provider and no status update for more than 30 hours. At 10 pm (ETD) there is a mail which says the cake has been delivered when THERE IS NO CAKE THAT IS DELIVERED.
Cannot explain more about the HORRIBLE service provided
Dear Reethi,
We would like to express our deepest regret for the inconvenience caused by this unintentional mistake. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We have your order number and will get this resolved.
Flowerly yours,
Team Ferns N Petals
My first time experience with FNP - ordered couple of cakes but was skeptical about it. Beating it, they delivered on time and the quality of the cake also excellent. Comparing online cake delivery FNP rates also moderate. Commendable job by FNP.
Dear Prakash,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I had a grievance and it was promptly addressed as well as resolution was provided to satisfaction. Kudos to the team. Thank you.
Dear Komal,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
I'm so glad that I have sent a beautiful gift on my Mother's Birthday... greeting card and flowers are very nice as shown in the picture
Thank you Ferns N Petals...!
Dear Gayathri,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us.
Flowerly yours,
Team Ferns N Petals
I have been availing their service for the last couple of years and found "Ferns N Petals" to be trustworthy in all occasions..
Dear Jibanmoy,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family.
Flowerly yours,
Team Ferns N Petals
The order placement was easy
Faced problem during payment as international payment was to be done but immediately the service team did sort it out
Delivery on time
N even did receive a pic of delivery by mail which was unique and well thot of
Dear Nancy,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I give 5 stars because there are not 6 available.
Same-day delivery proceeded with lightning speed.
The photo of the recipient happy with their bouquet was an amazing surprise, and a reminder that we are now in the digital age.
Excellent service! Strongly recommend
Dear Javier,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Thank you so much for helping me to make her day so special, product, delivery, everything was perfect
Dear Sirajudheen,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mitesh,
Thank you so much for your kind words!
Flowerly yours,
Team Ferns N Petals