Fly UK

What a disgraceful company. I realised that the tickets for my sons to fly one way from Geneva to Heathrow was two days later than it should be. I was kept waiting on the phone for nearly 20 minutes before I discovered that they were charging my 51p per minute. I then received an email saying that they could change it, but that there would be a charge of £817...! Appalling

This company should be closed down. I booked a Ryanair flight to Thessalonica and they showed a price. I paid and then got a bill for £60 extra! Nowhere on the site did they say they were taking a fee. Evidently it is in their terms and conditions. IT SHOULD BE ON THE SCREEN. This company are nothing but thieves. To see that there was a fee I would have to have read all the Ryanair terms and then the fly24 terms. Their booking fee should show clearly on the screen. Never ever use this company - you won't know what they are charging you until after you have paid!

I bought a ticket through Flights24 for my son to fly from Bamako, Mali to Brussels on Air Maroc. The purchase process was harder than usual but we got it done. Then there was a coup in Mali and my son (a Peace Corps Volunteer) was evacuated. I called Flights24 to discuss my/his options and "Baker" (who I had bought the ticket from) was too busy to talk with me and suggested I call back. I left two detailed messages two weeks ago -- still have not heard back. They just want your money and there is NO customer service -- even their email auto-reply states -- we are not going to answer and we're going to delete this message (unbelievable) and suggest calling them instead... hmmm, that approach didn't work before so why would it now?

Flights24 provided a terrible customer service. I had to cancel a Flights24 booking because United Airlines changed the scheduled flights and I was not able to complete my connection to my final destination. I cancelled my booking on 04/02/2012. The customer service representative told me it will take no more than (11) days for having the amount refunded on my credit card. Up to date, (23) days after Flights 24 did not refund the cost of this transaction. Flights24 post on its webpage an email address for contacting customer service. They do not respond to emails. After long time holding the customer service do not provide useful answers.A. Hernandez Ohio

I tried to book s round trip from San Diego to Los Angeles. I thought I was on the United Airlines site, but I had been redirected to Flights24.com. After I had hit submit, then it said there was a 39.20 fee. Then it said they could not confirm the flight. I could not find a phone number and the email site said it could not be reached. After several hours of waiting for a confirmation, I called my credit card company and was told no charge had been made. So I carefully went direct to the United website and booked. The next day I got a confirmation number from Flights24, but never got a ticket or itinerary. I tried endlessly over and over to get them to cancel that flight, or for United to cancel the other one, all to no avail. United is adamant that Flights24 booked the flight out of Carlsbad (about an hour up the road), not San Diego, but Flights24 will not acknowledge that.

It is the worst. I have never ever experienced such troubles with a ticket booking company. Their customer service is totally inexistent. It's like talking to a wall. I booked my ticket. Of course they applied a tax which was not listed initially. But past that, I had an emergency and I wanted to rebook. I called them and they told me there was a ticket available, which would cost me an extra 370 dollars. I agreed to that, after which they held me waiting all day, and in the end told me they didn't manage to book that ticket. Initially though they assured me and even emailed me with the connections available. Then they told me to contact lufthansa, because they are supposed to help me. Sure they could and they would, but I bought the ticket from flights 24 and not lufthansa, and their policy doesn't allow anyone to make changes in their system. After hours of talking to these agents that were telling me they are working on my ticket, I got nothing.

Do not use Flights24.com website. Would that I had read the negative reviews before booking a flight on Singapore Airlines from LAX to Tokyo-Narita. After booking, I received an email requesting a copy of my passport and a copy of my credit card, front and back, and no answer to my questions via email. No answer to the telephone that is supposed to be the "hotline" for flights24.com ticket sales. I have no idea if my credit card has been charged or not. This is my worst experience on the internet ever! They take your money and run and no way to communicate.

Overall I was pleased with my first booking. I think that the calender that shows up under the possible dates is a bit small but as soon as your search results show up then it's easy to read. The website is quiet straight forward so it doesn't take long to complete a booking and it's possible to book connecting flights together without making separate bookings. It took a while for me to get the confirmation mail but when it came everything worked fine after that.

I booked 2 tickets to Mexico. I got what I thought was a confirmation (booking confirmation pdf#) Weeks later I decided to call the airlines and pick my seat only to find out that our tickets were actually only put on a hold but never booked! They had cancelled them. OMG can you imagine if I had not decided to get a seat assignment? Aeromexico then told me to call Delta as they might have them. Delta did not! I re-booked the ticket with Delta for $136 less! Can you say One happy person. Thank God for Delta!
Btw. I tried calling them. Was put on automatic hold for 1 1/2 hrs and then they hung up on me. I called back and after 1 hrs on hold gave up! Do yourself a favor. I have checked my credit card. So far no billing. They better not!

I found a great price on flights today, so I booked. The time of departure wasn't good, but we wanted the cheap rate. The price popped up real big, and then included flight insurance of $162, which I agreed to. However, after I confirmed and received my flight number, a $316 fee showed up. We saved for 3 years to take our kids to Europe, and I feel like I had money stolen from us. I'm not even excited about the trip anymore. I've literally felt sick all day, and I know my husband is unhappy. Stay away from this booking service!

DO NOT BOOK A FLIGHT THROUGH THESE PEOPLE! After i purchased the ticket from ny to mia for 168.00 (which said it included all taxes and fees) i got to the confirmation page and they then added a 60 DOLLAR SERVICE CHARGE! Which was not mentioned anywhere. Too late they already got my credit card information, AND THEN they said THEY WOULD SEND ME AN AIRLINE CONFIRMATION WITHIN THE NEXT 24 HOURS THAT WAS SUBJECT TO A POSSIBLE PRICE CHANGE! NEVER EVER AGAIN! NEVRRRRRRRR! STAY AWAY!

As all others have said- they are horrible. I truly believe this is not a legitimate company and they are scammers. You can't get a hold of anyone and when you call Picasso Travel they give you some song and dance about how Flight 24 is understaff and that's why they don't answer the phones or return emails... Yah right. I am not one to talk about negative experiences but they are truly horrible and I would do anything to see this company go through major lawsuits and close down that includes Picasso...