Fly UK

As all others have said- they are horrible. I truly believe this is not a legitimate company and they are scammers. You can't get a hold of anyone and when you call Picasso Travel they give you some song and dance about how Flight 24 is understaff and that's why they don't answer the phones or return emails... Yah right. I am not one to talk about negative experiences but they are truly horrible and I would do anything to see this company go through major lawsuits and close down that includes Picasso...

I went on Google to look for flights and ended up at flights24 which I did not know a lot about before. I had to book a flight for my sister to go to NYC and I found they had the best prices. Looking at the other sites people recommended me, I think I actually got a really good deal for her. I don't know if I just had luck to book on the right date or if they always have good deals, but it seems like it's cheaper than going to the airline. We were lucky that she wanted to fly out of vacation season, but New York is a popular spot anyway.

My sister was happy with the price when I told her and I know she booked with flights24.com again so I assume everything went well with the flight and at the airport etc.

I have booked many flights on line over the years. My complaint with this site is that it appeared that I got a pretty good price, I carefully entered all of my information, but when I clicked that final click I was told my Booking Number was____ and I would get an email (no actual booking number appeared). Another blurb said that the site was experiencing problems. Who to contact? There is only an email address, no phone number anywhere. I have sent 4 emails with no response. I know there can be problems with websites but I couldn't figure out whether to re-book or not because I didn't want to get charged twice. Unfortunately I ended up waiting another day to book (not from their site!) and it cost a lot more.

Horrible site. Like others who have used this site to book flights, I thought I was getting a reasonable deal until the final click to purchase the tickets. It was at that time that I saw the service charge that was not indicated anywhere on the website. $86.20 added to the ticket price. I was enraged and tried to call the phone number on the itinerary many times within the first hour of making the reservation. Each time I would hear the phone ringing on the other end and then the phone went dead. This company scams all that use them to purchase tickets. It is like a one-arm bandit. I called my credit card company and reported the entire transaction, planning to cancel everything, only to learn flights24.com charges $50 per ticket to cancel. I am screwed. Lesson learned. BUYER BEWARE.

I was booking last minute one way flight from Boston to India. I got to flights24.com because of their low fare through momondo.com and I booked it instantly. After a while I got an email confirming my booking but saying that the actual e-ticket will be sent shortly in an email.

I waited for hours and since it was night-time in EST, I had to wait till midday EST before their helpline opened which is 9AM-6PM (Pacific Time)...

My call was promptly answered and I explained to the agent my concern with not receiving the actual e-ticket. He said he would confirm and send me the e-ticket in the next 3 hours.

I had lost all hope reading negative reviews about flights24 from all sites like this.

I was surprised that the agent who promised to call me called me back in about half-hour and sent me the conformed e-ticket and all itinerary information within half-hour.

I liked the low cost, honest service but 4.0/5.0 as I hope they can work on their call-center timings to be more convenient, overall a good experience.

Booked a flight yesterday with them. No mention of the $79 service fee until the end. No phone number to call. No confirmation email as promised. Charges did show on my card, including for the airline. Had to call the airline (US Airways) to see if I was even really booked on the flight (I was.) Kept the flight since it was a good deal, but I am filing with my credit card to get my "service fee" back since the service is nonexistent. BBB rates them as F. Still no response to any of my emails.

I just went thru the same experience as many others. I booked a flight and received a request confirmation. After that nothing. I managed to find an email address for them (service...), but no phone no. And I was in a panic - because it is high season and I was looking for a continuation flight from BKK to Koh Samui. Any delay and no seats!

A day later I got a reply saying there was a problem with my address. I replied that it was indeed my adress, but after that nothing. I found a number on sitejabber tho and called. I'm in Cyprus (GMT-2 hrs) and I got a message about flights24 taking calls between 9 and 6 PST (ie, sometime during the night here). More panic. I sent them multiple emails marked urgent and containing several phone nos. At which they could reach me. Nothing. Finally I sent a nasty to them, said that they should not process any reservations for me and not to take my money - which included several high fees (like $68 for using a credit card - how else can you book on the Internet?).

I will certainly consult sitejabber before proceeding again with a site that I don't know!

I booked a flight about 8:00 p.m. on Sunday to fly out at 12:30 am on Tuesday for my brother's funeral. When I had not received a confirmation/ticket by 10:00 Monday morning I called Delta. They couldn't do anything because an outside site has the ticket and the airlines can't do anything. Delta had no information about the reservation I had made. It took me a long time to get Flight24's phone number *******253-the airline gave it to me). I dialed for about 3 hrs. Their auto-answer would answer, say someone would be right with me, then they disconnected! Over and over and over! I finally got a real person about 1:30 p.m. She told me there was a problem with my credit card. Instead of calling me to correct it, they just didn't issue the ticket. I would have arrived at the airport at 12:30 a.m. with no ticket and I would have missed my brother's funeral. Since they had not yet charged my card, I cancelled the flight and re-booked with Delta at a savings of $50. From now on, I will just book direct with the airline. I would never, ever use this site again!

I purchased a ticket for my daughter through Flights24. I received an email back that certainly looked like a ticket, but it turned out it was a "booking request" There was no email indicating that my credit card was not accepted. The credit card was certainly good. I thought no more about the ticket until my daughter arrived at the airport to find out she didn't have a ticket. A call or an email from flights24 would have fixed this in five minutes... instead, it was a disaster at the airport. NO WAY TO DO BUSINESS.

Stay away from this site.

I tried to book a flights round trip from Grand Rapids to Orlando. I received an email telling me that there was a problem. The email did not state the problem. I called the number and after waiting 10 minutes, was connected to a gentleman from India. He was patient, but he was difficult to understand. My problem was that they could not book my flight to Orlando. He did not know why. He said I could try callling the airline.

I was also charged two insurance fees, while the web site stated that $45.74 covered both passengers Roger said he would remove the extra charge. Do you think that will happen? LOL.

I went back on the web and booked the flight to Orlando myself. Hopefully I will not get charged from Flight24 for the Orlando flight they could not provide!