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online review typer when i really like or really hate some service

1 Review by sharper

Fly.co.uk

Fly.co.uk

8/10/12
I was booking last minute one way flight from Boston to India. I got to flights24.com because of their low fare through momondo.com and I booked it instantly. After a while I got an email confirming my booking but saying that the actual e-ticket will be sent shortly in an email.

I waited for hours and since it was night-time in EST, I had to wait till midday EST before their helpline opened which is 9AM-6PM (Pacific Time)...

My call was promptly answered and I explained to the agent my concern with not receiving the actual e-ticket. He said he would confirm and send me the e-ticket in the next 3 hours.

I had lost all hope reading negative reviews about flights24 from all sites like this..

I was surprised that the agent who promised to call me called me back in about half-hour and sent me the conformed e-ticket and all itinerary information within half-hour.

I liked the low cost, honest service but 4.0/5.0 as I hope they can work on their call-center timings to be more convenient, overall a good experience.

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