As all others have said- they are horrible. I truly believe this is not a legitimate company and they are scammers. You can't get a hold of anyone and when you call Picasso Travel they give you some song and dance about how Flight 24 is understaff and that's why they don't answer the phones or return emails... Yah right. I am not one to talk about negative experiences but they are truly horrible and I would do anything to see this company go through major lawsuits and close down that includes Picasso...