FlightNetworkReviews 2,154

I'd seen numerous negative reviews of flight network service which made me nervous, but everything went according to plan... until I missed my flight. I called customer service that night, but airlines were closed and nothing could be done at 2am. The next morning I talked to the airline and then contacted customer service once more. The agent who I spoke with was phenomenal. He contacted the airline to help me assess the situation and my options. This was not an easy process, but soon he was able to inform me of my new choices. He was very thorough explaining and repeating my choices and consequences for each decision. I chose a flight, the website wasn't working. He did more research and we chose another flight with an arrival time identical to the first suggestion (international flight with a layover in a separate country). We booked the flight, my card was declined, patiently he waited while I produced another. It worked. He recited all sorts of precautions and suggestions to aid me during the process of traveling. I am embarrassed to say that I don't even know his name. He was incredibly helpful and equally as calm, determined, and patient. Thank you for an unbelievable support line. - Grant

I just love using Flight Network to reserve flights! I started using this site two years ago while I was living in South Korea and trying to book flights all over the world. I loved how easy it was to use, saves my information, gives the exact price with taxes and other charges included so I don't have to be shocked later at the cost of my flight, and how it always has the best economy class prices. I have looked at many other travel sights, and none are as straight forward to use or have such great prices! I always use Flight Network now! It's the best!

So far so good. Still waiting for E-tickets in second E-mail so cannot comment on that. Nice to have actual seating plan show up by clicking on "seat selection" link you sent us in our booking confirmation E-mail. Your automatic pre-selected seats suited us fine - did not need to change seats you assigned us. Well presented and succinct booking confirmation E-mail. Easy to use web site.

Booking reference *******

This is with reference to the booking no above. My original booking was made on 12/28. We noticed and error and requested to change the itinerary immediately within the next hour. The change was finally communicated via email 1/5. The problem is that I have not received an official confirmation from flight network. I cannot see my updated itienary when I log into my account. I cannot see my flight booking when I try and locate it on the Air Canada Vacations using this booking ref number either. Nor am I being able to use the price drop option that I signed up for (I recorded a drop of $200) as my itinerary that on my account is still the old one.
While the staff (Shan and together) have been helpful they have been unable to resolve this issue. At this point my confidence is very low in flight networks ability to resolve this. I would like somebody to call me within the next 48 hours with an update. Failing that I will ask my credit card company to block this payment on account of services not provided.
Thank you
Sujit Tolat
*******420