FlightNetwork

I had always trust in flightnetwork and used them couple of times before. I am trying to invite my sister to come visit us along with my father so last night I bought 2 tickets, extra plan of cancellation ( cause I am not sure if she will get the visa) and their premium support package which includes:

Expedited Email Replies: Email Responses within 3-6 hours.

Expedited Refunds: We will immediately escalate any refunds in the event of cancellation. The repayment time is 3 business days after the money has been received by the airline.

Immediate VIP Phone Support Line: Dedicated and expedited phone service with 24/7 coverage (TF North America 1 *******404 - Int'l +001 *******005) Email vipsupport at flightnetwork.com

Priority Schedule Change Support: Immediate actioning if a schedule change has been sent to us from the airline.

By mistake I typed her second name missing only one letter (A), I realized that once I received their email ( the booking confirmation, not the actual e-tickets), right away I contacted them by email asking to add this letter. Kept waiting until the morning, no reply. I called, the representative told me ( you have to cancel the ticket and buy it again for 200$ extra!, I said oh may be he's new. I googled online what should you do in case of name misspelling and all the answers were like contact the booking company asap and usually up to 3 letters no charge, more than that it depends.
I called once again and another representative repeated the same thing, I was sooooo upset about this abuse and decided to cancel the 2 tickets and not deal with them. He said even though you have purchased your cancel protection plan, it won't cover you cause it's a willing cancel ( i said yes, cause i don"t accept blackmailing. And obviously she will get denied because of this missing letter that they still can fix it but no, I have to complicate your life until you accept to pay extra). Finally I canceled the 2 tickets and they charged me 148$ fees

Booked return flights, noticed 3 days later the last letter of my surname was incorrect, an m instead if and n, 100% typo. Called waited 1.2hrs inline, was told that I had to sent copy of my passport to change, it was a domestic flight but they insisted I need to do that. Then they would create a request to another of their departments to then contact the airline and get permission to do so. This could take upto 10 working days, I informed them (even though they could clearly see the dates on the system) that I was due to fly in 9days time. Was then told to just call the airline directly,
Which I did and they couldn't do it because I used a third-party to make booking, informed that it was no issues or charge as they allow upto 3 letter changes in name due to misspelled. Called flightnetwork back 1.1hrs inline waiting to have new information told to me that, I don't need my passport because it's domestic. An Email with the request to change the last letter was sent to the department who will process this, a fee of $54 and $40 x2 for the airline, return tickets! I informed that I have already spoken to the airline and down loaded the pdf with upto 3 letter correction process at no cost, but it fell on deaf ears, to which they said I will receive a call to pay the fees, they will only call me once and if I miss it they won't call back and I will have to call and have the process start all over again!... when should I expect a call given the flight dates... they didn't know, couldn't say! And guess what my friends NOBODY CALLED!
Thank god when I got to the airport the staff Virgin and Qantas were Professional and helpful it was fixed on the spot. The fact that I was stressed, waiting for that call really made my time leading upto my trip suck. NEVER AGAIN

Well it started off with several changes to our booking. Each time I called the flight network all of the attendants could barely speak any english. When I got an email 2 days before our flight that said our flight had been cancelled. I called the FN call centre and when I told them i received an email that our flight had been cancelled they respond with "you want to cancel your flight". This seems to be the only thing they know how to do. So we apparently rebooked our return flight for the 30th of October instead of the 29th. When we showed up for our outbound flight on October the 11th. We where told that all of our bookings had been cancelled OUTBOUND and Return. Luckily for us there was still seats available on our flights for the original booking. The airline (JAL) and Flight network both deny responsibility and neither has offered any compensation for an additional day I had to take off of work. Then to top it off the cancellation and disruption insurance through "AIR HELP" said we had no claim. IN SHORT, DO NOT EVER USE FLIGHT NETWORK OR BOOK WITH JAPAN AIRLINES. AND CERTAINLY DO NOT WASTE YOUR MONEY ON AIR HELP TO INSURE YOUR FLIGHTS. ALL 3 ARE A COMPLETE WASTE OF SKIN, DO NOT WASTE YOUR MONEY ON ANY OF THESE 3 COMPANIES.

I am not usually writing a review, however I think this agency "FLIGHT NETWORK" is not appropriate to still run or function. As this agency are just deceiving people and making the exciting travel moment to stressful and horrible moment. I booked my flight last JUNE 2023 and My Flight is on SEPTEMBER 2023, after 8 days I received a notice that the layover hour was changed to only 30 mins and they are insisting that I need to cancel and rebook again. I told them if they could help me for an alternative flight hours and they kept on promising me that they will escalate and ask for an authorization from the airline. Fast forward, 3 MONTHS AFTER! I DID NOT HEAR ANY GOOD NEWS FROM THEM! UNTIL YESTERDAY I RANG THEM HOW MANY TIMES AND I EVEN ASK FOR A MANAGER/ SUPERVISOR CAUSE I COULDN'T GET AN ANSWER BUT THEY COULDN'T PROVIDE ANY. AND WHAT THEY STILL WANT IS FOR ME TO WAIT AN AUTHORZATION FROM THE AIRLINE. I KEPT ON INSISTING THAT MY FLIGHT IS ALREADY NEXT WEEK AND THERE IS NO REASSURANCE YET. I ENDED UP CANCELLING IT AND ASK FOR A REFUND. WHICH I DON'T EVEN KNOW IF THEY WILL. I AM VERY EAGER TO COMPLAIN THIS AGENCY AS I DON'T WANT ANYONE ELSE TO EXPERIENCE THIS. PEOPLE ARE ALSO WORKING TO EARN MONEY. WE DID NOT JUST GET IT EASILY, FOR THIS AGENCY JUST TO STEAL OUR MONEY. I AM ASKING FOR HELP, HOW AM I GOING TO COMPLAIN THIS FLIGHT NETWORK TO THE HIGHER AUTHORITY. THANK YOU! GODBLESS