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FlightNetwork Reviews Summary
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Can't get in touch with support for changes I click on support and the website does not come up.
Please give me a call. I need to change the last leg on my multi city travel I booked.
*******951
First, I had to wait 2 hours to get to talk to the right agent and you guys charged too much for the changing of the available flight.
Too many options. I just want to buy my ticket. I do not want multiple add ons
Was put into a circular internet path to nowhere when trying to contact company for a refund or enquiry.
In future will purchase tickets only from a travel agent.
This was easier and smoother than hoped for. Brilliant! Thanks.
Convenient, easy to use system, allowed me to check out all the options and figure out how they would best work for me - with ease!
Too many options, should be more streamlined experience. Thank you
Too many add-ons. Price for carry on luggage is ridiculously high. Asking $28 per seat adding even more on to the price.
The friendly woman ( Debby) was extremely helpful and without her I would have not been able to get my ticket!
Good
Seat assignment extra cost was not clear, if I did not select a seat, would I still be on the flight?
I wanted to sit next to my daughter but if I was flying alone and did not pick a seat, would that cost increase exist?
Someone is sabotaging your online program it is confusing and takes our to buy a ticket
Are you selling seats? Oh boy how cheap are you getting?
It's a smooth experience. The sight is easy to navigate, there are a lot of options to choose from and every detail is easy to understand
Is very nice to count with this service is very efficient and professional
Cost of adding a checked bag is not listed and none is included in ticket. As a foreign passenger this is extremely inconvenient as you offer no guarantee that I can even have a checked bag.
I never heard of a flight that does not allow checked bags
Great flight booking experience from kayak to flight network. Will definitely use your service again.
Thank you
The worst agents for flight booking that i have ever seen, they took the payment, send the booking details to email but at some point, later the ticket got cancelled. On the day of the flight from the onboarding counter we came to know that the ticket is not existing at all. We had to book for the next early flight then with three higher than the former booking. Now liaising with them for the refund, but there is nobody to assist except the virtual chat session, which takes hours for checking just the status. If there is an option not to give any stars, i would have chosen that.
Tedious to use. Carrier had too many hidden extras that should have been given with their up front pricing.
I simply don't like when I am offered endless extra priced services or insurances. Not being able to choose a free seat on an transatlantic flight is terrible. Now I wonder if I will get a seat at the airport. That's adding to stress of traveling.
Had to duplicate the booking because site would not accept payment - major waste of my time
Good job when doing the application it was easy to understand all the information they gave me to buy the tickets and the explanation on the fly tickets
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members