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FlightNetwork Reviews Summary
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Don't use them. I booked a very expensive flight (Frankfurt to Anchorage, AK) with them, and had to call them at least 20 times due to changes that were out of my control. They were no help at all, never called me back (they said repeatedly that they would), never emailed (again, they said they would). They were polite, but completely useless.
The services is full of deceit and I will never advise anyone including my enemies to patronise the flight network. The flight network booked a deceitful flight from Kitchener to Halifax for me instead of Toronto to Halifax. In fact, they put Toronto (YKF) to Halifax whereas there is nothing like Toronto YKF since the airport code for Toronto is YYZ.
Please avoid using flight network by all possible means. They are fraudulent.
I tried more than 10 webs + more than 15 agency no one could've found me 5 seats before 25 october, but with "FLIGHT NETWORK" it was the easiest and the best
Hi
My name is Alvaro Piedrahita.
Thank you, it is one of, if not the best application for searching for commercial flights online… thank you so much for the effectiveness of your platform service! Respectfully.
Was very good so far.
I hope the journey will be as good
I accidentally booked thinking I was direct with airline. I called back within 5 minutes to cancel and said no problem but they would with hold a sizable service fee. The text I received said no service fee...but would not accept the cancellation. I called and got no where.
They rescind on what they said and to date I have not received my credit.
Easy to sue - got the flights I wanted. Not fully happy with paying money to reserve a seat but I guess it is what it is
A bit tricky to skip all the add-on extras but is a well built website
I'm very disappointed with what happen to me in your agency.When l booking the ticket l entered the data according to my passport but l could entered only first name Aldona but the second Anna I could not because it said l was using the wrong font.l entered several times and was still the same and l could not enter any more data.l decided left only the first name Aldona and there was no problem any more.But the fakt that there were to be two Names Aldona,Anna bothered me a lot so 18.09.24 l called you and l was informed that l would receive new e-mile with Aldona,Anna Misiak.l did not receive it so 19.09.24 l called you again and was told that adding name Anna to my first Aldona would cost me 60C$ and West Jet may want a fee.l do not feel guilty and l am very angry and from today l will avoid your agency.
Hi, I'm not sure wy I'm booking with you again? I have over 3000AUD credit with FN and very bad experiece from previous booking. Hope someone will read this and addres the issue?
Your booking part is sooth, but after booking terible. Hope this has chenged.
Regards
Roman
Booked a flight a flex flight with cancellation for any reason. Realized I needed cancel within minutes of making the booking. Contacted the website through chat and was jerked around for about an hour and a half. Finally got them to cancel and was told I need to pay a $44 fee for cancellation. Also the link to the site from Google search makes it look like you are booking directly with SAS airlines
I wanted to make changes to my reservation and I was referred to the airline every time. What the use of booking with you? I am extremely disappointed and upset
The extras are confusing. I get these for free with some other airlines.
Trying to get ahold of a customer service rep on the phone was very difficult. It took me 3 different attempts after waiting on hold for over an hour on 2 of those attempts. I had to cancel a flight I booked for my mother, and Flight Network refused to refund the ticket even though the airline authorized a full refund for the ticket. I will never use your service to book a flight again,
The service is not so good when you do not do things fast enough to avoid price hikes, as in my case, the change became above 10$ in a second when I was filling personal details. I think this is unfair and prices must be locked at that stage. I could have saved 9$ going to trip.com, so remember this.
Easy to book my flights. Looking forward to my next flight on your airline. It would be nice to see another day added for CEC to Hawthorne.
The well-designed site flowed perfectly and efficiently.
Booking was easy. Had filter options. All worked out well.
It would have helped to know from the start that prices are shown in U.S. dollars.
It was easy to book the flight. What I did not like was that there was a cost to choose a seat even though I booled a premium seat. Since I am going on a group trip, I did not need to purchase Flight Insurance as the group is purchasing this separately.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members