FlightNetwork

This company is a scam. I don't normally write reviews but my experience with this company was so terrible that I felt obliged. Avoid this awful company. Virtually non existent customer support. I had developed COVID and needed to change flights and every time i have rang the call centre the wait time is over 1 hour, sometimes 2 hours. On most cases the call handlers are slow and efficient. One particular call handler today (31 July 2021) at around 1600 was rude, dismissive and hanged up the phone. He also didnt know what he was doing, meaning having to ring again and wait for 2+ hours further to speak to someone.

Flights were changed at a rip off price, hardly any difference from buying a new ticket!

This is the worst customer experience i have every come across!

flightnetwork.com is a great site for getting excellent deals on flights and/or hotels. Their simple layout makes it easly to see all the deals without a gazillion annoying pop-up windows that other travel deal sites like to bombard you with. They also have a "Price Drop Protection" feature, which means if you find the price of your booked flight has dropped, they will credit you the difference (up to $100) on your next bookIng. This is not automatic, so it's up to you to check on your flight to claim your credit. I got an outstanding last-minute deal on a well-known downtown 4-star hotel in San Francisco, which was unmatched by any other hotel sites. Plus, it's not a mystery which hotel you booked (unlike Hot Wire, which seems like a bit of a crap-shoot). Their customer service is also very helpful and courteous. I've recommended this site to friends and will use it again myself for upcoming trips!

I have been calling and sending e-mails for the refund of my ticket from last 6 months and there is no answer after long waits, if luckily I can get a hold of customer service there is no update or answer from them.
Worst customer service ever

I received my e-tickets within an hour. I was a little worried since my flight was the next day of my purchase; however, everything went well and I had no problem at all. The best thing was the cheap price FlightNetwork offers.

I've never had a worse experience. The customer service people play dumb so they can scam you. I purchased a cancellation guarantee and the customer service person somehow didn't know that. In addition, they didn't already know the policy, I had to hold while they read it to figure it out. A mess. I could also hear the other hundred reps in their center in the background of the entire call making it difficult to communicate.
I wish I could give zero stars.

Worst travel company ever, please do not use any of their services, they have worst customer service, they will charge you for extra services but will never provide you those services.
They have more than 30 minutes waiting to connect their customer care and you can't making any changes to bookings online, you have to call them and wait more than 30 minutes just to talk to a human being.
Please one last time, don't use their services.

A local flight from Melbourne was cancelled, Flight Network sent me round in circles sending emails in which they said to wait 10 days for a refund to original credit card. Refund never arrived and after multiple calls and emails, this company is wearing me out. Do not use Flight Network and report them to you local Member of Parliament if you see them offering booking takings online. Rogue companies such as this can depart Australia as far as Im concerned. Fraudulent Company. Do Not Use
Only want back what I paid for and never received.
Im writing to my local Member of Parliament about this serious breach in a consumer law area. Im hoping ACCC can look into their business dealings.

I work part-time an my son an his wife after 10 yrs of marriage are having a baby on Oct. 2nd. I've been stressing heavily for months believing I couldn't financially manage to make the trip to Las Vegas, to be apart of this blessed event. Fortunately, my daughter in law looked up your site an found this great travel deal to Vegas! My flight has been booked an we are so overjoyed an excited. What a blessing!

Thank you,
Ms. Linda Ray

Slow customer support response. Contacted it to cancel a flight, but failed to connect. So I contacted the airline to cancel directly. But then the refund went to flightnetwork's bank instead of mine. Then when I asked for the refund from flightnetwork, it wanted to charge a service fee. Totally ridiculous because it didn't help me at all in the cancellation.

Will not go pass the insurances unless you click on yes. Therefore I can not finish the reservation,
Called customer service they will only help if you have a reservation AAAAh I waited in que for over half a hour. Terrible service, I'll book at an other site!

They canceled my flight 2 months before the departure date, & i cant even reach them to have it refunded or rebooked. Their emails are all automated responses. On call, all agents are busy. I have asked my friends to call Flight Network to help me reach them, and we all spent a total of almost 8 hours waiting in line to be assisted. There was actually 1 agent who answered, but was not helpful at all, and he hung up.

I wanted to get information regarding my flight time change so I called flight network support.These support guys are too rude. They provided incorrect information.

I wanted to complain but they didn't forwarded my call to their supervisor even I called them multiple times.

Be aware of this kind of company

Stay clear and do not give your money to these thieves.
Even after they cancelled a flight, they made me pay $50 in order to retain the value of the flight.
They then inflated the price of that same flight I wanted to rebook by 200%, and also claimed I had to pay an additional rebooking fee of $45.
Flight Network's customer service is trained to trick you into paying more and more money - you will never be able to compensate for what you originally 'thought was a better deal' compared to buying directly from the airline.
Do not loose your time or energy with them.

Using your services was simple and less expensive than the others when I tried to book this trip. I earlier trid differnet websites and it seems they were more expensive as they charged two costs: outbound booking, then the return. I understand it is now the way through expedia, airlines websites, travelocity anyway. Results came up fast and easy to read. I also did the rental car, which ended up done through this service also because it seemed less expensive. Both transactions went super smoothly and trouble-free! Now we will see when the trip occurs how it goes. I expect no major issues.