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FlightNetworkReviews 3,418

3.5

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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South Carolina
1 review
0 helpful votes
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I am a frequent flyer on other airlines and this is my first time booking on Breeze. It is NOT user friendly to book a ticket! I bought 2 first class tickets and it says Breeze can not guarantee that I'm sitting next to my wife in first class on this flight. I had to pay $20 extra and Breeze will TRY to sit us together. If we are not booked together, this will be my first and last time on Breeze.

Date of experience: January 31, 2026
Maryland
1 review
0 helpful votes
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False and misleading website
February 10, 2026

Funds were taken out of my American Express account but I never received ticket confirmation. Customer service is not able to help me.

Cancelled my husband's ticket shortly after purchasing it.

I thought I was booking directly from the airline website, I didn't realize this was a third party site until I checked my email for my ticket information. No where on the site does it mention an up charge when purchasing tickets.

Everything about this website is bad, I will be reporting it.

Date of experience: January 31, 2026
Massachusetts
1 review
0 helpful votes
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Site is easy to navigate and all options are easily accessible. One small suggestion. I entered my daughter as adult thinking 17 is an adult, but got corrected upon check out that this is a child. However, it was not easy to modify that from that screen, I had to exit and start over. Suggest you put an "Edit" link or button next to it for ease of navigation. Thank you very much.

Date of experience: January 31, 2026
New Zealand
1 review
0 helpful votes
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Flight Network
February 10, 2026

Flight Network is definitely a fraudulent company! I had a terrible experience with Flight Network just yesterday. I bought the tickets for my 72‑year‑old mother (Almaty–Auckland–Almaty) and also paid an extra $168 NZD for lounge access at Guangzhou Airport. We never received the access code, despite contacting Flight Network's support multiple times, including 24 hours before the flight. They kept saying it would be emailed, but nothing ever arrived.
At Guangzhou Airport, my mother presented the invoice clearly showing the payment for lounge access. Both China Southern Airlines and the lounge staff confirmed that she was not eligible for the service, as no booking had been made for her. This is completely unacceptable. It appears that Flight Network accepted the payment but failed to arrange the service, leaving a 72‑year‑old passenger without the comfort she had paid for.
When I asked for a refund, they insisted they had provided the access code, but offered no proof. This feels dishonest and completely unprofessional. Extremely disappointing experience. I will never use or recommend Flight Network again.

Date of experience: January 30, 2026
Hawaii
1 review
0 helpful votes
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Good website
February 9, 2026
Updated review

Good website. I wish the many options to add cost to the ticket were all included instead of having to feel as if one were gambling

Date of experience: January 30, 2026

Clear and convenient
December 15, 2025
Previous review

My travel bookings were simple and straightforward with your site.

Date of experience: December 4, 2025
Utah
1 review
0 helpful votes
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This is the fourth time I've used this site, it seems very easy to use to book flights where I want to go. Especially for an elderly person as myself.

Date of experience: January 30, 2026
Mississippi
1 review
0 helpful votes
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Easy booking
February 9, 2026

I had to keep the booking site open for an hour while waiting for info from fellow travelers, and I had no trouble doing that. All of my already entered information stayed in place, and I was able to continue where I left off.

Date of experience: January 30, 2026
Texas
1 review
0 helpful votes
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It was very easy to book my extremely low priced, direct flights to Toronto from Dallas. It was short notice and beat the next best (direct flight) booking by $225.

Date of experience: January 30, 2026
Arizona
1 review
0 helpful votes
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This site is really really bad
February 7, 2026

This site is really really bad. Where do I input my TSA info? Price got jacked up at checkout! $50+ for a small carry on? Last time I'll be using Allegiant.

Date of experience: January 28, 2026
Maryland
1 review
0 helpful votes
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Last Minute Trip
February 7, 2026

Booking the flight was very easy and convenient. The website was easy to navigate and I was able to book my flight with ease.

Date of experience: January 28, 2026
California
1 review
0 helpful votes
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I did not find the place to enter my government global entry number and I needed help in finding my airline frequent flying number.

Date of experience: January 28, 2026
Massachusetts
1 review
0 helpful votes
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Way to many options to buy little upgrades or insurance, and I must decline in each instance. Plus, $154 for a checked bag? Great ticket price, but the add ons were too much hastle. I'll have to buy cloths in Scotland, but you can get a lot for $154.

Date of experience: January 28, 2026
California
2 reviews
0 helpful votes
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Everything was great until the end, after I had given my cc information and payment was going through. They told me there was suddenly a price increase because it was a popular flight.
WHAT THE! What was I supposed to do? Bad business... Unfair price increase

Date of experience: January 27, 2026
Virginia
1 review
0 helpful votes
Follow Athena E.
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We are taking this flight because it is non stop. The addiitonal fees for text updates seem a little extra. This will be our first time flying Breeze. It is a business flight. Checkout easy except for the constant reading of "add ons".

Date of experience: January 27, 2026
Sri Lanka
1 review
0 helpful votes
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Able to find the flights I wanted at a great price but there are too many ala carte options that you must click to decline on checking out. It would be better to have to click to opt in on these options instead

Date of experience: January 27, 2026
Massachusetts
1 review
0 helpful votes
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This site labels itself in Google search as a Lufthansa booking site deceptively. Unlike other travel sites that cancel for free within 24 hours, if you make an error this site charges a $50 per person cancellation fee. Stay away.

Date of experience: January 27, 2026
Texas
2 reviews
0 helpful votes
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I found a great price, but when I went to check out the site said I timed out. So I had to re-choose, and what do you know - the price went up. I'm a tad suspicious.

Date of experience: January 26, 2026
Texas
1 review
0 helpful votes
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Very easy to navigate the website; the only thing I could wish for is the ability to compare prices for 2 different dates, side by side.

Date of experience: January 26, 2026
Utah
1 review
0 helpful votes
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I liked that there did not seem to be any surge pricing. I have found on multiple flights on other airlines that If I don't book my flight the first time I come to the booking site that the next time I come back even if it is just 5 minutes later that the airfare has gone up. I recognize that this cna be just bad luck, but the grequency seems to more of a pattern than happenstance. I took three days to decide what days to fly and when. The costs to fly Breeze did not go up between the time I checked the flights (actually it did go up a few dollars, but it was not significant nor shock inducing). Thanks.

Date of experience: January 25, 2026
Illinois
1 review
0 helpful votes
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Your website is not clear related to refundable tickets. I purchased tickets that I thought said they were refundable and that is not accurate since there is an almost 1000 dollar fee to refund.

Date of experience: January 25, 2026