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FlexShopper

Overview

FlexShopper has a rating of 2.8 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlexShopper most frequently mention bank account, credit card and next day. FlexShopper ranks 385th among Marketplace sites.

service
196
value
176
shipping
151
returns
110
quality
155
This company responds to reviews on average within 2 days
+64
How would you rate FlexShopper?
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California
1 review
11 helpful votes
Follow Jessica C.
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I've been dealing with a lot of personal issues and completely forgot my 90 days same as cash expired 4 days ago. I called with not many hopes of it being honored (it was completely my fault) but Cynthia was so considerate and sympathetic and honored it when she really didn't have too. We need more people like her working in customer service!
Thanks
Jessica Castillo

Date of experience: August 31, 2020
Georgia
1 review
3 helpful votes
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Complete B******T!
February 12, 2019

They took money from me twice in one week and when I had PROOF from my bank they still says they didn't double charge me. Well it just happened again. The regular Friday payment came out and they took about payment on Monday. They are getting cut TF off!

Date of experience: February 12, 2019
New York
1 review
0 helpful votes
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I've been dealing with flex shopper for a few years now. People there are Great. I have not had any bad experiences since I have been with them. Delivery times could be a little quicker. But that's small stuff. Thank you Flex shopper crew.

Date of experience: November 5, 2019
Washington
1 review
13 helpful votes
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Kimberly with FlexShopper customer service went over and beyond helping me! I found this program by accident while shopping online and I'm glad I did. I was able to get all the things I wanted from great vendors. There mark-up is very small unless you go over the 90 days. Customer Service is so wonderful and helpful. They exceeded my expectations. They have the best CSR during covid-19.

Date of experience: September 16, 2020
New York
1 review
3 helpful votes
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I started with FlexShopper back in 2015. Never had any issues with them until this past year. Not only is the communication an issue, but the sales representatives really need more training. I have requested on numerous occasions to either change a payment date or to not charged on a certain time. Always an issue with these people! It got to the point where I had to cancel my debit card and reissue a new one (not to billing dept knowledge)

After I pay FlexShopper offf, I'm done!

Date of experience: April 13, 2019
Georgia
2 reviews
0 helpful votes
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Payment Plans
August 15, 2020

I Really gotta say that Ms. Cynthia Rodriguez really did an excellent job helping me figure how I could make my payment plan much easier and not making it a burden on me. I believe she deserves a raise. Again, I really appreciated her caring and help!

Date of experience: August 15, 2020
New York
1 review
10 helpful votes
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Ridiculous interest rate
October 23, 2020

I'm going to tell you right now unless your in Absolute desperate need of That particular item. Don't buy it when your finally done making payment on your item you would hav payed 150% on the interest rate. For example "Air pods" that cost $250.00/ your payment would be $13.75 a week for a year!, now let's do the math that 48 x $13.75=668! They right and the actual item retails only at $250.00. And it doesn't even include warranty!. So if the item is damaged or broken your Assed out!. You still have to pay it off. NEVER AGAIN!

Date of experience: October 23, 2020
Georgia
1 review
0 helpful votes
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The agent on the phone was super friendly and welcoming(which is becoming rare in customer service ironically!) She completed my transition efficiency and gave me valuable information regarding my account! She is a credit to your company!

Date of experience: January 9, 2021
Georgia
1 review
12 helpful votes
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Very Grateful
February 1, 2020

I had some financial difficulties shortly after using Flex Shopper to have repairs done on my car. My payments got behind and I didn't know how I would ever get caught up. Cynthia worked out a plan to get me caught up and even adjusted it to make sure it wasn't too high for my limited income. I'm really grateful that she took the time to listen and was willing to help. Cynthia is awesome!

Date of experience: January 31, 2020
North Carolina
1 review
0 helpful votes
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Good business
September 9, 2021

I ordered a 32" LG tv and it arrive, it's good for me because I have once a month income. Fell behind in July in payments manage to catch up with the payments this month. I know calls could be anoying when you owe. But customer service person was polite so far. Good customer service is the heart of any business.

Date of experience: September 8, 2021
Tennessee
1 review
0 helpful votes
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Scam
January 19, 2021

They take out more than what you owe. Even on the second week when that was suppost to be a free week with promo. And I still got charged. 3 payments in 2 weeks when it should of only been one payment. They are trying to say I dont get a refund for the money they owe me.

Date of experience: January 19, 2021
Georgia
1 review
1 helpful vote
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Avoid Like the Plague!
January 31, 2019

I had the for a year. They stopped taking the money out 4 months ago. When I called they said I had to talk to an account manager who never return calls and never answer. Finally today they decide out of the blue to charge my card almost $400. I called and spoke to three different people to include a manager and they all refused to help me. They are dishonest and do what they want. They need to be put out of business. Do not do this. I know it sounds enticing but I ma telling you. You can save their amount of payment for 3 months and but it outright. I am paying over $200 for a video game for my son's Nintendo Switch that is $50 in the store! I was stupid!

Date of experience: January 31, 2019
Virginia
1 review
0 helpful votes
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Customer care
June 5, 2020

I really liked I could speak to one person when I called with a concern! Greg Roy has tremendous people skills. I don't necessarily like talking on the phone, mostly because most people don't have the patience to talk to customers accordingly. I'm also very grateful for FlexShop because my kids drive my vehicle and we live on a mountain with some harsh dirt roads. And I didn't have the money to pay for tires needed out here at one time. Thank you FlexShop and a huge thank you to Greg Roy for making my life easier, as talking on the phone gives me bad anxiety! Never once did I get anxious when speaking with you!

Date of experience: June 5, 2020
Texas
1 review
6 helpful votes
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I got tires in December and i used flexshopper for the first and only time. So they took 34 dollars a week out of my account which is fine and I just called today to pay off the remainder when I asked the gentleman for my balance he told me i still owed 550 on the tires... its been about 30 something weeks from December to now which its the last days of August so 30 something weeks × $34 a week and I still owe 550 on 700 dollar tires... this is a scam and its crazy the reviews they have im not sure if I'm the only person to have horrible experience with them but anyways the tires are mine and I won't use them again.

Date of experience: August 29, 2020
T-Flex F. FlexShopper Rep
over a year old

Thank you for the feedback. We are sorry to hear you are unhappy with your recent interaction with us. We'd like to better understand the experience you had and resolve all of your concerns. Please send us your contact information in a direct message or contact us on (855) 353-9289, mention this review and request to speak to Supervisor or Manager.

Nevada
1 review
0 helpful votes
Follow Rami K.
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I have had a great experience with flexshopper they are always nice and professional. I have paid off multiple items costing thousands, much better and cheaper than using a credit card as long as you pay off in 90 days.

Date of experience: January 16, 2020
California
1 review
5 helpful votes
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Scammer Alert
November 9, 2023

Hell no I may buy more consoles instead getting cheap out with a contract paying more than what the price of the console say in the description it isnt worth save up your money and go buy new one straight up lol.

Date of experience: November 9, 2023
Pennsylvania
1 review
16 helpful votes
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The Customer Service at Flexshopper is excellent. If you happen to have an issue, concern or request they are more than willing to oblige and work out your problem. Every interaction i have had with them has been pleasant and easy and helpful whereas it's often so tedious to deal with large companies on phone or online. I would like to thank Customer Service rep Edric for going above and beyond and really just making my day. Thank you Edric and thank you Flexshopper!

Date of experience: February 5, 2020
North Carolina
1 review
2 helpful votes
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While flexshopper and FlexshopperTires is an easy enough credit to apply for and obtain, The real interest paid by simple compounding is more like 80 percent vs. the stated 2.4. I financed 2400 and paid 3400 in 8 months. I advise caution and only buy what you can pay off in 90 days

Date of experience: October 18, 2019
Massachusetts
1 review
2 helpful votes
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So I called to skip a payment and pay it another time. The lady I was talking to was nothing but rude and hung up my call not once but twice really classes I tell ya never buy from this place it's a joke just save the money and get it the right way becuz ur paying way to much for some stuff anyways criminal but don't take it from look at more recent posts.

Date of experience: December 17, 2023
Maryland
2 reviews
10 helpful votes
Follow Kelsee Z.
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I have been making monthly payments for almost a year. I got 3 items from here the total of these items was $886.09 I have paid over $1,500 for these items. They take out double payments ALL the time. How is this legal! At one point during this trouble processes, I got the balance down to $448.40. Only to find out that the next week the balance went up to $1,036.91...

Date of experience: September 9, 2019
T-Flex F. FlexShopper Rep
over a year old

Thank you for providing your feedback and letting us know about this issue, Kelsee. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with our Billing Manager on (855) 353-9289 option 1 and we'd be happy to help you out.

Cheers,

FlexShopper