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Firstleaf Reviews Summary
The company has garnered a largely negative reputation, primarily due to deceptive subscription practices and poor customer service. Customers frequently express frustration over unexpected charges and difficulties in canceling subscriptions, often feeling misled by the initial promotional offers. While some reviews highlight prompt shipping and satisfactory initial experiences with wine quality, these positives are overshadowed by complaints about mediocre product offerings and inadequate support when issues arise. Overall, the sentiment reflects a significant disconnect between customer expectations and the company's service delivery, indicating a pressing need for improved transparency and customer care.
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This company should not be recommended to anyone. They automatically enroll you in a membership without your consent. I bought a case of wine for a birthday party from them and they charged me $200 for a second case the following month. I called them to address the issue and the rep got the nerve to offer me a $30 discount. They even refused to let me send them back the wine. Till now, i am still fighting to get my money back.
Got the trial box didn't like. I'm not a member but they still stole my money. They they took 109.62 from me and I didn't get what I wanted. It was horrible, I just want my money back because I am not a member. I am also on a fixed income ppl just can't take from others when they please. I am really pissed right now~~~~~~~~~~~~~~~~~~~£~~~~~££££££~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~``~`~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~££~
Hi Dionne, we apologize for the confusion! What we offer is an introductory box for our membership, that way you can try the wine at a discounted price for your first club shipment. If it turns out the club doesn't work for you, you have the ability to cancel at any time. We try to be as transparent as possible and send you a confirmation when you join the club along with a welcome email that explains how the club works. If you ever need help cancelling an order just reach out to us at service@firstleaf.club or refuse the package at the time of delivery. Once an order is on it's way back we can process a refund in full. We're happy to look into your account and make sure it's closed at 1(800)461-7203!
This business is scamming retired peoples.( all customers)
If customer decide it return item ( Wine)
This business will not accept return
Hi Roman we apologize for any confusion! We always send a reminder a week before just in case you have to cancel a shipment, if it's in transit we can request a return to sender and process a refund once it's returned. Unfortunately, once an order has been delivered we are unable to process a refund. We try to be as transparent as possible and send you several emails ahead of time just in case you do have to cancel, or even return the order before delivery. As always, we are more than happy to offer a store credit for any wines you dislike once you've tried them. You can view our full refund policy on our website here: https://help.firstleaf.club/hc/en-us/articles/115011925068-Refund-Policy
My first sip was surprisingly smooth, very tasty an relaxing wine. This is a delightful wine and I will pass on a good word about this wonderful wine club. I love this wine!
I ordered a subscription on March 30 2021 and should have had my 1st box by now. I intentionally planned to be home today because someone 21+ has to be here to sign for it. At 5pm today 4/3/2021 per the tracking confirmation they would no longer fulfill this delivery. I won't be home tomorrow, which is the next delivery date. Canceled my subscription but would like the taxes and shipment fees refunded for them dropping the ball.
Hi Dana, we're so sorry you had some trouble with the carrier delivering your order, as much as we'd like to, we can't fully control their operations. We are always happy to file a claim for packages stuck in transit and send a replacement or credit your account right away. We would love to get a little more information so we can see where the ball was dropped in our member experience team, we are always looking for ways to improve. You can reach us at 1(800)461-7203 or service@firstleaf.club.
WORST WINE CLUB! Worst customer service. I ordered on 11/29 and told wine would be delivered on 12/1. It never came and tracking shows FedEx hasn't received my box. On 12/3, I was actually told my wine would be delivered on 12/1! So, I guess they've developed a time machine. The rep couldn't tell me where my order was or if/when I would receive it. His only solution was to cancel my order and membership. Fine with me. But, seriously, that's not good or appropriate customer service and satisfaction at all. Good riddance.
Hi Jeffrey, apologies for this, this is not the experience we wanted you to have. Unfortunately, it looks like there was an error with this specific order's processing and the only solution would be to cancel and reprocess the order. If you have additional concerns, please call us at 1-800-461-7203. We would be happy to answer any questions you may have. Our agents are available 7 days per week from 9am to 8pm ET!
I was a member of FirstLeaf for about 4 months, using an introductory special. The basic service is ok: you create an online profile of preferences and then refine those preferences by ranking each wine that you receive. The shipments come once per month, six bottles at a time. I diligently rated my first three shipments, and was disappointed when 1/3 of my fourth shipment contained Pinor Noir despite ranking every Pinor Noir that I'd received in the prior 3 shipments negatively. (I simply do not like Pinot Noir). If you do like a wine, you only have the option to order 6 or 12 bottles of it, as opposed to mixing or matching bottles in an order.
The biggest drawback of the service is that with the default order of 6 bottles per month you are expected to pay nearly $20 in shipping. You can get free shipping if you double the order, but the only option is to get duplicates of the same six random selections that you may or may not even like. Also, as noted previously, you can't mix and match orders by purchasing 6 bottles of a wine that you did enjoy and having it shipped with the monthly shipment of 6 random bottles.
I signed on to a different service that provides a default of 12 bottles every 90 days, always with free shipping, as well as the opportunity to mix and match my own bottle of 12.
Hi Emily, thank you for taking the time to write this review! We wanted to let you know that you can always buy 1 or more bottles of your favorites through our store, you never have to purchase a specific amount like 6 or 12. Our shipping has always been $9.95 for 6 bottle orders, however, all 12 bottle orders receive free shipping! We also offer the option to filter out specific varietal from all future orders. If you'd like to give us another shot just reach out to service@firstleaf.club, we'd be happy to update your account preferences and help you customize the perfect mix!
Soon after I signed up for this club I realized it didn't make sense for me to belong to clubs with life matters making it difficult. I only made a couple orders. I can say my short experience with them was positive. They shipped very promptly. I've enjoyed most of the wines, but have really only had two that I'd buy again. They cancelled without question or delay when I requested they end my membership. All in all, a totally fine experience.
Hi Jase, thanks for taking the time to write this review! We're glad you liked the overall experience. Since your review we've updated our wine concierge service. We now have a larger team trained to go over your wines and help you narrow down your tastes. This service along with our algorithm can help improve recommendations and make sure you receive the wines you really love!
I live in California and usually stay with California wine. The first leaf subscription includes some imported wine. I thought it doesn't hurt to try because the first subscription is cheap. Then the bottle of wine from Spain blew my mind. Instead of staying with Cab and Merlot, I'm going to try more red blend now. I brought a bottle with similar profile to share with family and they loved it too! So happy about it and I'm gonna order a case of it.
Hi Eve, we are so glad we were able to help you discover some new wines! That's what we're all about here at Firstleaf. We are so glad you like our service and hope you love future shipments just as much!
Got an email about receiving a few bottles of wine for free if I paid shipping and handling, so I did. A few weeks later I was enjoying 7 bottles of Import and like clock work I get a few more every 3 months with a minimal payment. No complaints, all Imports and I get to add a review for every bottle.
Thanks for the 5 stars Manny! We're glad you enjoyed the wine. Don't forget to rate the wines in your account. After rating just 3 bottles, our recommendations are at a 96% accuracy rate!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wahabou, we are so sorry for the misunderstanding here! We are a wine club subscription, this is explained at checkout before you place the introductory order. We also send you a confirmation when you join the club along with a welcome email that explains how the club works. To ensure even further that you're aware of any future shipments we also send a preview email about a week before any subscription orders are processed, just in case you need to cancel. We also allow you to cancel the order after it has been processed and shipped, as long as the order is returned before the delivery is accepted. Once the order is delivered and accepted we are unable to process a refund. If you end up disliking any of the wines in your order just let us know and we can process a credit right away! For additional information on our refund policy, check out our help center here: https://help.firstleaf.club/hc/en-us/articles/115011925068-Refund-Policy