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WORST WINE CLUB! Worst customer service. I ordered on 11/29 and told wine would be delivered on 12/1. It never came and tracking shows FedEx hasn't received my box. On 12/3, I was actually told my wine would be delivered on 12/1! So, I guess they've developed a time machine. The rep couldn't tell me where my order was or if/when I would receive it. His only solution was to cancel my order and membership. Fine with me. But, seriously, that's not good or appropriate customer service and satisfaction at all. Good riddance.
Jeffrey B.'s review of Firstleaf earned 2 Very Helpful votes
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Hi Jeffrey, apologies for this, this is not the experience we wanted you to have. Unfortunately, it looks like there was an error with this specific order's processing and the only solution would be to cancel and reprocess the order. If you have additional concerns, please call us at 1-800-461-7203. We would be happy to answer any questions you may have. Our agents are available 7 days per week from 9am to 8pm ET!