I learned about FirstLeaf through a Nift gift I got and used the discount to grab six wines. Unfortunately, due to living in a secure apartment and having issues with FedEx actually coming to the door, I still haven't gotten my wines in hand. Their messaging says after a certain number of attempts that they will return the bottles to their warehouse, which I assumed had happened and waited to see my amount refunded.

Not only did that not happen, but I came across a $130 charge today when they charged me for 6 more wines!

One thing you'll see in a majority of these reviews is that they say they let customers know when checking out what it means when you purchase your first order. While they continually say it to save themselves from blame (they obviously engrain it in their customer service reps heads), they do very little to actually help the customer out and make it clear what they're agreeing to.

I have used SEVERAL subscription based services, from HelloFresh to Ipsy to Freshly and more. All of my experiences with other services make the process well known about charges and days you can change your meals/products, etc on their websites and in their advertising. They constantly send email marketing or even texts to say "Hey Virginia, be sure to pick your new meals before XXX". Firstleaf does no such thing. No reminders, barely any emails. Their website information is not clear whatsoever. They truly just put the language in fine print and then blame their customers when you miss it and get charged.

The response I got from the customer service rep when I emailed and asked for my orders to be fully refunded had very similar response to reviews here: blaming the customer for missing the verbiage and what they should have known they were agreeing to. Thankfully, I am still getting my refund.

I've now found out my wines never even went back and have been at a FedEx pickup location for weeks. Not entirely their fault because FedEx should have notified me, but still: not a thing from Firstleaf on this change. They aren't even abiding by their own return policy. I wouldn't be surprised if their retention rate is low because I can see from previous reviews that several other people have run into the same issue I have.

Word of advice to the FirstLeaf team: please utilize your marketing resources to make sure your customers are always in the know and understand what you're offering. Without that line of constant communication, you're not only losing customers who could be of great value, but you're coming across as uncaring and fraudulent with careless customer service practices.