Overview
First Class Tvs has a rating of 3.8 stars from 1,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with First Class Tvs most frequently mention customer service and good deal. First Class Tvs ranks 2nd among TVs sites.
My experience was excellent 11 out 10, had a packaging issue when the Tv arrived First Class Tv's sorted it out immediately and better.
Got a wonderful deal on a beautiful tv. From start to finish First Class TV's were prompt on setting up delivery and finishing the delivery. Highly recommended for anyone in need of great tv at low prices!
They advertise free shipping on their site. You place your order. A day or two later they call you and say you have to pay mandatory insurance for the shipment. You push back but then panic because the TV was a good deal and cave like a fool. You hang up and immediate want to punch yourself. Would never order from these scumbags again, I hope they go bankrupt with practices like this.
Very pleased with First Class TV, communication and shipping, even paying insurance etc. overall the price was way more competitive than retail or other online stores that I checked. It allowed me to save on the cost on top of being able to upgrade the TV model as a result of the savings. I did not mind waiting for the TV to arrive, if I wanted to pay hundreds more, I could have gone to a local Electronics outlet (and I did check) and had it the next day, well worth the wait. Shipping was a good experience, the shipping company checked the condition of the TV before they left and even put into my house. I would have hated to have maneuvered that size box. Pleased with the purchase and process.
I found them 10% cheaper than others. Then, they called to confirm the shipping insurance and added that on the total cost. At first, I said, no thanks - I can get at big store down the street. But, David explained that local will charge sales tax AND only 2 yr limited warranty, overall higher cost than 1stClassTV offers with shipping. I was impressed with the logic and added the FULL 5yr warranty. In total, it was STILL cheaper than local.
I'm very happy to come across such a good deal.
I have purchased 2 tv's within the past year and I am very pleased with both purchases. From ordering to delivery everything went smooth and I couldn't beat the price. I even had my sister buy from First Class Tv's and always recommend them to friends and family. Thanks!
Buying our new tv from First Class TVs was very easy. The TV was a great pice. The delivery people set the TV up for us to ensure it worked. We have extremely pleased with both the company and our new TV.
Great service, I bought the LG 65inch c8 and the price beat out the competition. Can't get it cheaper anywhere else. I received it in about 2 weeks. The TV is a cut above the rest. Awesome picture the colors just explode off the screen. I plan to buy all my tv's from First Class TV. Great Job guys.
In reading other reviews that complained about shipping insurance, if you read the description thoroughly, it clearly states this additional charge. Even with the shipping insurance, the overall price with an extended warranty was the most reasonable of any. I received a follow-up call immediately after my online purchase to confirm the details. While my delivery was later than expected, the delivery company did respond to my inquiry promptly to advise of a new date. Further, the delivery personnel were friendly and efficient, testing my television to ensure everything worked. We put off upgrading our television for years but finally bit the bullet and purchased the LGOLED65" Smart TV... wow! Exceeded our expectations!
I was skeptical at first because the pricing was so good but I'm glad I went thru with it. Got exactly what we ordered and everything went smoothly on the delivery. Wouldn't buy a TV from anywhere else.
Great deal on an LG OLED. Fast processing and shipping. They do call to up-sell additional services, but very polite and friendly. The additional insurance looked like a good deal for the price but I was tapped out so I declined. Agent was still nice. Still waiting on tv, will update if any issues.
First time I ordered from First Class TVs, and I was a bit anxious about doing so. My customer service rep was fabulous. He was very helpful with explaining questions regarding TV models. I was concerned about damage during shipping, and I was pleased that they had shipping insurance, and as the price was substantially less than I could have purchased the TV locally did not mind the extra cost.
The delivery service was very professional. Contacted me ahead of time, as well as when they were on route to the house. Unboxed and tested TV quickly.
I will be telling my friends about First Class Tvs with a whole hearted recommendation.
Received the TV I purchased as advertised. It came with white glove delivery. The delivery was a little slow but it arrived and the drivers opened and inspected the item for damages before I signed. Love the TV and got a great great deal..
Product arrived quickly and flawless. Do be aware that there is shipping insurance that will be added on to the base price of the product, but because there isn't sales tax, it is still cheaper than buying locally.
I was able to get a great deal for an 82 in Samsung TV that was either overpriced or out of stock everywhere else I looked. I was not aware there would be a little extra in shipping charges after I placed my order, but still got a great deal, so no major complaints!
The company communicated very well regarding our order and we received the tv in good working order in a reasonable amount of time. Would definitely order again from here.
Overall the TV came undamaged as expected. -1 star because of the unadvertised shipping insurance of over $100 which was charged after the purchase; that should be up front and part of the cost in the website. Also communication could be better about when to expect shipping / tracking information. Lastly as of 1/29/2020 they aren't an authorized seller for LG and as a result having an issue trying to get the Disney+ promotion.
I ordered my TV from First Class TV because their price was so good, and their reviews were pretty good. While I still wonder about my decision because of the risks involved, I have had a change of heart on the company from my original one star review. My issue, at this time, is having a problem with the freight company they use, AM Home Delivery, to deliver my TV. While this issue indirectly reflects on First Class TV, I believe now that they have shown due diligence in helping me resolve the issue, and I do believe they are a legitimate seller. They just need a more reliable shipping company even if it costs a little extra, or they need to have a serious heart to heart with the carrier. AM Home Delivery seems to be the real fly in the ointment. They are unreliable, and are outright liars..
I was amazed by the extent of professionalism in the customer service displayed by First Class TVs. I was looking for 82 inches Samsung Tv from stores very close to me. But when I searched on google, First Class TV was able to offer this very TV with about $600 less than other stores. I thought it was a scam until I took a shoot at it and got a deal of a life time.
Television was delivered timely without a damage and pretty working excellently.
Thanks First Class TV. I would recommend friends and family members to order Tvs from First Class Tvs without hesitation.
My husband bought a brand new Sams 55' QLED TV a week ago and we all amazed with the picture! I've never thought the pics and movies can be so realistic, btw the shipping and installation was fast and easy, but the price is not that low.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members