Filters Fast

I have been waiting over 10 days since I placed my order for my replacement orders and I still haven't received them. I finally got an email stating that my order shipped. I called company to see what was the delay and the rep told me my order was on back order but she saw that I didn't receive an email from the company. She said it shipped yesterday. No express shipping or anything. I told her I was dissatisfied, but she offered no relief. I WILL NOT order from the company again.

The part I needed was linked to one they described as being a match, the price was good so I ordered... it did take awhile to come. But when it did, one crucial piece of the part was slightly bigger than the original, so there was NO WAY it would fit. After contacting the company, I sent the part back... here's the zinger... the refund deducts their shipping cost and you pay to ship back as well. So, for a part that doesn't fit as described, you lose $20.00. Ridiculous policy.

I ordered a water filter for my refrigerator. It was simple and easy. I was given a choice of name brand or generic. I opted for the generic and was pleased with the quality. I got 3 filters for the price of one at Lowe's. You have the ability to order when needed or get on a auto cycle that will deliver at your timing. I want to be able to control when I receive my shipments, so I decided to order as needed. I have not tried filters for my furnace but I am getting ready to give it a try.

So far I am pleased and would not hesitate to recommend this to any one.

Filters came fast and they are quality filters. The box the filters come in is reasonable and fits easily in a closet etc. I liked that we have the next few filter changes in our home and we dont have to try to remember to pick up a new filter when we go out. I also appreciate that I could select a time frame for the next set of filters could be delivered to us! This is a great, quality service.

I have ordered water filters numerous times from FiltersFast. They have always been great. Recently I started ordering air filters for our furnace. The first time I tried all six filters were damaged due to shipping. They wouldn't hold a proper seal since the edges were all folded over and bent, and the ruffles were all flattened causing the filter to inflate like a balloon and start to pull through in the furnace compartment. So I had to throw all of those out. I had forgotten this experience and ordered air filters again. The same problem. All filters ruined in shipping.

I want to like this company, but the air filters always get damaged beyond use due to packaging and transportation. It's just easier to get them at the local hardware stores.

When this order was placed, we changed the adddress of our account. Part of it did not get changed. First shipment was sent to wrong place. (Maybe our fault?) Multiple attempts to get filter reshipped required multiple messages each being received by a different person. Eventually product was received by us. After numerous tries to install it (We have done this at least 9 or 10 times with no problem), we cannot get the filter to install properly. Plan to go to Lowes, Sears store or Home Depot to get resolution.

I ordered replacement water filters for my refrigerator, expecting to receive a new, quality product. What I did receive was a clearly remanufactured product, with broken base caps, pry marks, and marks from previous usage. I attempted to contact customer service, but they dont seem to ever answer the phone even after 20 and 30 minutes on hold. This place sells junk water filters. Im going to go buy some quality new water filters now. I thought this was a good price at $30 each, since thats what I used to pay at Home Depot. Unfortunately nobody sells their own brand anymore, so Ill go buy the real thing for $50 each. Buyer beware! If youre ok with some cheap remanufactured filter for the water you drink, then this is the place for you. If you expect quality water filters, you need to look somewhere else.

The filters that I ordered and received are great. They are just what I was looking for. I dare not complain about your price for 3, the filters was so cheap compared to the prices that I had to pay for one (1) in the stores. From the time that I placed my order to the date that I received my order was faster than what I had expected. I dare not complain about the service that I received because it was easy and very simple. I will be recommending your company to my family and friends. Thanks for a job well done!

I ordered 10 humidifier filters. I received 3 filters within 10 days. No order slip enclosed. Did they forget the other 7? On their site, there was no mention of the other 7. No email. No customer service number to call. "no reply" emails. Fill out a form and submit if you have a complaint, but what if your complaint is not listed on the choices? Finally after hours of navigating the web site, submitting a form, I got a customer service number. I waited on hold 20 minutes, then left my number. Several hours later, I got a call back. "Oh, you should've received an email saying the remainder of the order was on back order. Noooo, did not receive that. "You should receive the other 7 filters in a week. Its been several days past that and a full 4 wks since the original order placed. This is NOT Amazon fast. Avoid the hassle.

I ordered a range hood filter from this company and they sent the wrong filter. I called customer service and they blamed me for the error. All I know is I put in the model of my range hood and ordered what came up. I spoke with customer service and they arranged a return and a re-order of the supposedly correct product. After a 2 week wait, the new filter showed up, and it arrived in a very large box. It was the wrong filter again!
In cleaning my home, my wife thought the box was empty (tiny filter in a big box) and threw away the filter with the box. Now I am out the money for the filter. I will not buy here again!