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Joe p.

  • 2 Reviews
  • 10 Helpful Votes
  • 1 Thank You

Experience: Home & Garden, Reference, Shopping

Member since July 2018

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2 Reviews by Joe

I signed up for thumbtack to promote my business and reach more customers. That was a mistake. Thumbtack charged me inconsistent fees for the job contacts, including leads that contained false information from the customer. Thumbtack posts no customer service contact information on their app, you have to google them to find a support phone number. Any business that doesn't provide support numbers to its clients is clearly not user friendly. I was told that the service fees are based on how much work thumbtack thinks that I'm going to do on the job, and are not based on my job cost estimate. Thumbtack charged me a fee of $9 on a $600 quote, and $15 on a $200 quote.
Thumbtack charges you once a customer contacts you, whether you take the job or not. This is just a bad service overall, definitely not worth the arbitrary fees that thumbtack charges you.
If there was a set fee schedule, a user friendly contact method between pro and customer, a better payment method, and an easy way to actually contact thumbtack customer service, it could be a decent company.
Unfortunately, thumbtack seems more interested in taking a cut of our profits than actually making their system better.
I deactivated my account and will stick with the advertisers that have been bringing me continued business at reasonable rates
I ordered replacement water filters for my refrigerator, expecting to receive a new, quality product. What I did receive was a clearly remanufactured product, with broken base caps, pry marks, and marks from previous usage. I attempted to contact customer service, but they dont seem to ever answer the phone even after 20 and 30 minutes on hold. This place sells junk water filters. Im going to go buy some quality new water filters now. I thought this was a good price at $30 each, since thats what I used to pay at Home Depot. Unfortunately nobody sells their own brand anymore, so Ill go buy the real thing for $50 each. Buyer beware! If youre ok with some cheap remanufactured filter for the water you drink, then this is the place for you. If you expect quality water filters, you need to look somewhere else.
Cartier K. – FiltersFast Rep
Hello Joe,
We are very sorry that you are not happy with the quality of our product. We take great pride in our product and can guarantee you that we have never and will never sell used water filters. It sounds as if you received a damaged filter which we can automatically refund you for or send you a replacement. Please email me your order number at Lindsey@filtersfast.com and I will be happy to come to a resolution that you are satisfied with.

Thank you,

Joe Has Earned 10 Votes

Joe P.'s review of Thumbtack earned 7 Very Helpful votes

Joe P.'s review of FiltersFast earned 3 Very Helpful votes

Joe Has Received 1 Thank You

Cammie N. thanked you for your review of Thumbtack

“Thanks for your review! I hope they go out of business and someone with integrity replaces them!”

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