I signed up for thumbtack to promote my business and reach more customers. That was a mistake. Thumbtack charged me inconsistent fees for the job contacts, including leads that contained false information from the customer. Thumbtack posts no customer service contact information on their app, you have to google them to find a support phone number. Any business that doesn't provide support numbers to its clients is clearly not user friendly. I was told that the service fees are based on how much work thumbtack thinks that I'm going to do on the job, and are not based on my job cost estimate. Thumbtack charged me a fee of $9 on a $600 quote, and $15 on a $200 quote.
Thumbtack charges you once a customer contacts you, whether you take the job or not. This is just a bad service overall, definitely not worth the arbitrary fees that thumbtack charges you.
If there was a set fee schedule, a user friendly contact method between pro and customer, a better payment method, and an easy way to actually contact thumbtack customer service, it could be a decent company.
Unfortunately, thumbtack seems more interested in taking a cut of our profits than actually making their system better.
I deactivated my account and will stick with the advertisers that have been bringing me continued business at reasonable rates