Their website quoted a price and offered free shipping. Then when I went to pay, the price was $10 higher and free shipping didn't apply. I questioned the discrepancy and 3 days later I received a bogus answer from their customer service. When I questioned their answer, they stopped responding to my emails. I agree with others, their customer service is terrible and they don't honor their pricing. Shop somewhere else.
I have moved three time in as many years. Every time I move, I have to get filters for different water dispensing refrigerators, air filters, and even pool filters. I always find the right model at exceptionally low price delivered right to my home.
I appreciate your excellent water filters and that I no longer have to keep track of the annual date to change the filter. The filter just arrives every year in early November. I replace my old filter and I'm done and safe.
Thanks, FiltersFast.
This is the second time I ordered filters for my side-by-side refrigerator freezer. I recently moved and the new home had a different model refrigerator freezer and did not accept my previous filter. Fast Filter had the new ones in stock and shipped them to me very fast. I will order only from Filter Fast for my filter needs.
Dan
R I am very happy with the savings on my refrigerator filters and appreciate the reminders to order via email. Thank you. Wish you carried the furnace filter in 16x25x2 but you only carry the 1 inch thick. The service is very good also.
Thanks Della for taking the time to leave us feedback! I'll check and make sure that we don't offer the 2 inch thick furnace filters for you as well. Please email me at asia@filtersfast.com so we can chat.
I have ordered from filters fast twice and had damage on both orders. I did not report first order and just threw the filters away. The second order was over $400.00 and 1/3 or the order was damaged and not usable. The products were poorly packaged. I called customer service to report damage and was told the damage would be replaced. I waited over a week with no response so I called again and they said they could not find where the order had been shipped and I should just be patient and wait. I am willing to wait but want then to tell me they have the order and when it will be shipped. Poor customer service.
Hi Larry, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon future operations. Please feel free to contact me at support@filtersfast.com if you need anything at all.
Doesn't get any worse than this. Stay away! So true
Charged me $15 for shipping and then sent my $25 item COD. UPS charged me another $65 for shipping. I called Filter Fast and they said it was my problem and i should complain to UPS
The filter are what we need it for our refrigerator. The only left down is that the filters came with out the gaskets(rings) so i have to used the one that was on the old filter. I will appreciate if i could get the gaskets( rings).
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.
I utilized the search for the item number found on the original filter. Chose the filter that was identified as a match.The filters I received did not fit. The hole on top was too small and it had two "o" rings where the original only had one, delivery was satisfactory.
Hey Wendy, thank you for taking the time to leave us feedback. Please give us a call at 866-438-3458 next time you're ordering so we can help you pick the best filter for your needs. We appreciate your business and if you have any more concerns you would like to discuss please feel free to email me at asia@filtersfast.com
After my customer service experience on 6/5/20 where they refused to tell me why my order hadn't shipped and would only say "it's shipping tomorrow (6/6/20)" I still haven't seen any shipping confirmation or communication as of 6/16/20 (11 days later). I logged into the support page and it said my order hasn't shipped. I called and got the customer service person again and now the story is that part of my order is on back order. It wasn't on back order 11 days ago when they were shipping the next day but now it is.
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.
I have used FiltersFast several times but am done. I ordered filters on 5/20 and my credit card was charged the same day. Then I started getting emails that I would get $10 extra for completing my order which was already completed. After no updates I finally called on 6/5 to get the status. Customer service was rude and refused to discuss why the order hadn't shipped and there is no additional $10. I'm out.
Ordered filters from company, never received order, when refund or replacement requested, they required photographic evidence the product never arrived... how do you provide evidence their shipment never arrived? Never received a refund despite photo of empty porch.
Hello Keith, what you are stating is completely outside of our business practices and I would like to look into this immediately. Please email me directly at Lindsey@filtersfast.com and I will respond within 1 business day. Thank you, Lindsey Williams.
I purchase a filter from this company several months ago. This morning they made an unauthorized charge to my credit card, apparently adding my credit card to auto-order which I never, ever do online. BEWARE
Hello Richard S.
We do have an auto delivery program that is shown as an option during our checkout process but you do not have to choose to be in that program and can cancel for free at any time. Please email me directly with your order number or billing address and I will be happy to look into this and come to a resolution.
Thank you,
Lindsey Williams
E-Commerce Marketing Coordinator
Lindsey@filtersfast.com
Do not give your email to this company. I get 3-4 emails daily from them, I've tried unsubscribing, blocking them, they keep coming. They sell cheap poor quality filters. BUYER BEWARE
Hi, thanks for the review! Please reach out to us at 1-866-438-3458 or by email at support@filtersfast.com for further assistance.
I advised stock number of my refrigerator and was pointed to a package of 3 filters that would fit my need at a fraction of the price of one at Home Depot. When they arrived, the filter appeared the same so I put it on and found it was a fraction off and took a great effort to close the filter box door. I checked it later and the door had popped open! I closed it again and again it popped open leaking water all over my refrigerator. Don't use this site, just pay for a quality product at Home Depot!
Hello Kathleen, I am sorry to hear that our compatible water filter did not work for you. I will be happy to make sure you are refunded in full for the product. Please email me with your full name and order number to Lindsey@filtersfast.com and I will be happy to help you.
I placed my order on 8/14 using previous auto order. When the order was acknowledged, I realized that the water filter was for my previous fridge. I immediately, 8/15, sent an email and attempted to call the number given. After 20 mins of waiting, I reluctantly pressed the * for a call back. No call arrived during business hours. I again called, unable to get through and sent another email and again advised that it was the WRONG water filter and to cancel the order. I received an email saying that it was impossible as the shipment had gone out. NOT TRUE! To date, 8/22, I have not received the water filter, I did receive the air filters. No notification of refund. Nothing from Filters Fast.
I chose filters fast because of the name. I figured my order would arrive before the two day turn around from ordering from Amazon Prime. Was I wrong, waited over a month for a couple of simple filters. Should change the name to filters slow.
Hello Leonard,
I am sorry that you are unhappy with the service you received from Filtersfast.com. While we do not guarantee a turnaround time as Amazon Prime does - all orders are shipped and received within 10 business days after an order is placed, unless there is a backorder on that particular item which is shown on our website or via email. Please email me your order number directly as I would like to look into your account and provide a satisfactory resolution.
Thank you,
Lindsey Williams
Lindsey@filtersfast.com
We had never used FiltersFast before, but we were lucky enough to find them online when our A/C was unable to keep up with the heat outside. We realized we hadn't changed the filter in two years, and we didn't have one on hand. No retail stores stocked them, so we couldn't have it that day. But, thanks to FiltersFast and overnight shipping, we did have it the next day. I'm writing this review from my wonderfully cool home. Thank you, FiltersFast!
Hello Paul,
We truly appreciate your review, thank you so much! We are so glad we were able to help you out in a pinch!
Thank you,
Placed 2 orders with this company and BOTH were canceled allegedly by their suppliers lack of inventory. The first order for 2 cases of filters, was accepted and my CC was charged and then canceled. I called and asked what happened the Customer service rep said the vendor needed a larger order... so I ordered 4 cases that to was canceled
Product they say is a direct replacement doesn't fit not they want 8.99 fir a return when its there product that doesn't fit when i gave them the model # for my filter and refrigerator the new filter from them look different and they said it will still fit yet the filter door will not close
Hello,
I am very sorry to hear this. We offer a 100% money back guarantee on our products. I would like to look into this and come to a positive resolution for you. Please email me your order number at Lindsey@filtersfast.com and I will be happy to look into this for you and rectify the situation.
Thank you,
Lindsey Williams
Terrivel company. Worst online shopping experience ever. It took 6 weeks to get my items. I called after 2 weeks and was told it just came in. They lied. When it came it was poorly packed and the filter was bent!
Do not buy from them!
Overview
Filters Fast has a rating of 2.2 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 8th among Water Filter sites.
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- Monroe, NC
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Business History
Since then, Filters Fast has grown to be the top filtration provider online in the United States and continues to grow rapidly. Though we have expanded to sell filters worldwide, Filters Fast remains a family-owned business.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dean,
Our free Economy shipping promotion shown during the checkout process is dependent on how much your order is and if it is shipping within the continental US. Please email me directly as I would like to look at the correspondences you received from Filters Fast and see if we can come to a better resolution.
Thank you,
Lindsey Williams
Lindsey@filtersfast.com