We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Douglas W.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since June 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    39

Review Distribution

1 Review by Douglas

6/16/20
• Updated review
After my customer service experience on 6/5/20 where they refused to tell me why my order hadn't shipped and would only say "it's shipping tomorrow (6/6/20)" I still haven't seen any shipping confirmation or communication as of 6/16/20 (11 days later). I logged into the support page and it said my order hasn't shipped. I called and got the customer service person again and now the story is that part of my order is on back order. It wasn't on back order 11 days ago when they were shipping the next day but now it is.
lindseyw42
Cartier K. – FiltersFast Rep
Thanks for being a part of our FiltersFast.com family! We really appreciate that you took the time to write us this review. Please feel free to contact me if you ever need anything at support@filtersfast.com.
Poor Service
6/5/20
• Previous review
I have used FiltersFast several times but am done. I ordered filters on 5/20 and my credit card was charged the same day. Then I started getting emails that I would get $10 extra for completing my order which was already completed. After no updates I finally called on 6/5 to get the status. Customer service was rude and refused to discuss why the order hadn't shipped and there is no additional $10. I'm out.
lindseyw42
Cartier K. – FiltersFast Rep
Hi Douglas, thank you for taking the time to leave us a review. I would love to discuss this more to see how we can better serve you. Please send me an email with your order details to Support@filtersfast.com. We appreciate your business and we truly hope to resolve this.

Douglas Has Earned 3 Votes

Douglas W.'s review of FiltersFast earned 3 Very Helpful votes

Douglas hasn’t received any thanks yous.

Douglas doesn’t have any fans yet.

Douglas isn’t following anybody yet.

Similar Reviewers on Sitejabber

bobc578
10/16/20

Longtime customer; but recent order was AWFUL at every step: - Order placed for 6-pack of filters...

irmas51
10/14/20

I purchased 4 filters from FiltersFast. Soon after, my refrigerator died and the new refrigerator...