Filters Fast

I ordered a part from Filtersfast, and it was not even shipped until 12 days after ordering. Even the slowest shipping option indicated that the part would be received within 8-10 days. I inquired of course, and received a reply indicating that they would try to make their shipping info. More clear on their website. (There is no shipping info.at all on the website that relates to promptness of shipment). Also, at the time of ordering, there was a popup indicating a $10. Discount if I ordered within 30 minutes. I ordered within a few minutes and NO discount was applied. Their website says they respond to inquiries within 24 hours. I waited over 60 hours for a response. I'm still waiting on the part which was ordered on Jan. 19,2019. Today is Feb. 4 (16 days later and counting.) I'm going to suggest they change the name of their company. Perhaps "FiltersNextYear" is a good option.

I bought 3 filters for my refridgerator they arrived in a gray plastic bag. When I opened it one filter was out of its box and had a big dent into the end that connects to the refrigerator so it leaked. So you pay for three and get to use two if they don't leak and you get to throw one away. FiltersFast you need to really reconsider how you package your products because I will not recommend your company and I will not buy from a company I can't depend on receiving quility products that are not damaged. Thank you Kevin

Placed Order July 2nd. Order has not shipped yet - as of 7/17.

Called and was in automated 'loop' for 1/2 hour and still didn't get to talk to a person.
Am attempting to cancel my order and have my CC refunded.

I ordered a filter for overnight delivery. There was a different billed to and ship to address. FiltersFast transposed the ship to address and used the street address of the ship to address but the city and state of the billed to address. The first time I called customer service- it took forever to get a response, when they answered they said they would fix the shipping issue. A few days later, I called FedEx because the shipping status had not changed. FiltersFast said I had to take up the issue with FedEx. Because I was not the shipper, FedEx will not correct the problem. I never received my goods and still had to pay. You will be happier if you use someone else.

I ordered 16x40 and 20x40 air filters. The 16 and 20 inch dimension is 1/8 to 1/4 inch to large. I called three times and two e-mails later, well over two weeks, finally they agreed to refund my money.The problem is they only gave me a refund for the 16x40 filter, I am still waiting for the 20x40 filter. So far I emailed three times but no reply yet. As you can see in the photos the 20 inch side is to large. The customer service is way to slow if you have a problem.

So I received the 20x25x4 filter. It was delivered as specified... 19 3/8th x 24 3/8th x 3 5/8th. I did not see this until after I received them. Well, Ok, I will use them I guess. Put them in my furnace and they "flap" inside the unit as they just don't fit the "slot" well. See comparison picture to a 20x25x4 Filtrete filter which fits perfectly. When I asked why there is a difference I got this answer "Unfortunately I do not have an answer for you. We do offer custom size filters by searching for custom filters in the search bar"... Almost comical, I don't want a custom filter! No problem, I have options obviously. I guess they want to cut costs? Who knows. Just speculation since they didn't want to give me a real answer. Avoid using them if you have good options.

They used to be a great reliable company, but I ordered a water filter that was shipped on 12/1 and was damaged. I'm still waiting for a response to my email with photos of the broken filter, so I called today. I was on hold for 40 minutes, was told that they needed to why the filter hadn't been replaced and then I was put on hold for the rep to check. She put me into a survey and I got hung up on with no answer. Back on hold again. Will never order from them again.

I just received a notice that they were informed in February 2020 of a data breach. I ordered in April 2020. They didn't fix the data breach until July 2020, and didn't notify customers until August.

Even before that, I wasn't impressed. When I ordered their site claimed delivery within a week. I didn't receive a shipping notification for 2 weeks, and delivery was about a month. What I did receive right away was a daily barrage of marketing emails.