Filters Fast

This company allowed a breach of their website, causing someone to attack the credit card I used. I had several auto payments on that card, and my credit was torn down by their carelessness. I had great credit previously to my order with these clowns. It's cost me hundreds so far, and several hours of my time to straighten things out, and I'm a busy writer... no time for this $hit. I cannot get ahold of the company over this. YOU HAVE BEEN INFORMED.

Ordered on 11/12 with a promise of 7 day shipping - on 11/22 after seeing awaiting shipping on their site, I tried to call. Was on hold for 45 minutes before I was told the item was on backorder and would ship 11/27. Site continued to say awaiting shipment and I called again on 11/29. Another hour on hold, finally did the call back option and was told the shipment was damaged and they were expecting a new one on 12/2. I was promised expedited shipping. 12/6 received an email saying it was shipped and I would receive on 12/14 -
So not only did they lie about the expedited shipping, it takes hours to get a call back since no one picks up the calls. I will never use them again.

I wrote a review that I did not receive a package I ordered from Filters Fast.
They responded and asked me to check everything again. I discovered the ordered part in the kitchen cabinet where I must have put it when it was received. I still do not remember receiving the part or placing it in the cabinet where it belonged but I was the only person that would have done this. I apologize for my incorrect review and the fact that I caused Filters Fast personnel to back track my order. I will use Filters Fast again, as I have in the past and I will do a better job of keeping up with whatever it is that I order.

I ordered two filters on Dec 11th. Said the delivery date would be by Jan 10th. Thus far (Jan 15th) nothing except my attempting to place 6 separate phone calls to these people and just today sitting for 1 hr and 18 min on the phone without anyone taking the call. Total on hold time has been over 5 hrs between all calls and not one person was I able to speak to. Had to resort to their "text messaging" which got me two seemingly human responses (I THINK.), todays being that they apologize for the delay and the item ships direct from their supplier. Said they submitted an inquiry to confirm the expected delivery date and will contact me once confirmed." I don't expect to ever receive these filters, nor do I ever expect to get a refund. The only thing they were "fast" in doing was accepting my payment. Absolutely mind-boggling that these people conduct business under the name that they do. What irony...

Company is a joke. I ordered prior to that and filter came after 2 to 3 weeks. Tried to communicate with comp and realized expecting too much. I ordered my second filter and came in defective. Tried to get in touch with a human person to talk to and also sent emails. After a week of sending the emails I received a response that we can't exchange it or refund. What is point of ordering a filter and save $10 and have to buy another. Bought directly from the mfg a pack of 3 and saved myself some $$. Anyone needs a filter buy it directly from mfg or your local store. Don't fall for this bogus trap filters. Don't work and YOU DO NOT SAVE!

I placed an order for filters for my refrigerator last year, May 2016. Due to them being out of stock for 3-6 months, I canceled my order at that time. Friday, 4/28/17, I received a package from Filters Fast that enclosed the filters I canceled LAST YEAR (2016). Today I received my charge card bill and these stupid jack-wagons charged my card $65.25 on April 5,2017. I canceled my order A YEAR AGO! What kind of business is this? Obviously they only staff idiots! Yeah, this will hit social media! People need to be aware of such incidents and discouraged to purchase anything from this vendor!

I joined the auto ship club and it takes $5 off the price and is supposed to have free shipping. I still get countless emails asking me to join and many offering $5 off or free shipping specials. I donget my $5 off but I rarely get the free shipping until I spend an hour trying to get through to customer service to fight for it. Misleading emails and difficult to deal with but the filter itself is good. Not sure it's worth the hassle though

I was searching all over for a replacement water filter for my GE side by side fridge. My old one was discontinued. Found the Filters Fast site and found a replacement part number for what I was looking for. The specs matched and the price couldn't be beat, 1/3 less than I paid before. My filter was delivered on the day they said it would. Was a perfect match and my water and ice work great. I will be using Filters First in the future and will recommend them to friends and family.

This company claims to offer both OEM (orignal, branded) filters and equivalent replacement filters. As one might expect, the branded filters are more expensive. I ordered the branded filters, and received "equivalent" replacement filters. It is fraudulent if they offer OEM brand and then ship you non-OEM goods. If you want OEM parts, look elsewhere.

EDIT: To give them some credit, they did offer to take back and refund. I asked for, and received a refund for the price difference instead; too much hassle to ship them back. I stand by my comment: don't expect OEM brand items from these folks.

I was never told my shipment would be delayed yet they still charged my card. I took the initiative and called to see what was going on and found out that it wasn't even shipped yet. I then proceeded to cancel my order within the same phone. I received an email days later that my order would be delayed and a day after got another email saying that order was shipped and heading to me. Still didn't get my order cancelled nor my money back, therefore called AGAIN, the person was rude and not helpful, told me she can refund me price of the filters but not for shipping. I asked to speak to the supervisor and she put me on hold forever who ended up not being there. I then called back again, and was told that this person couldn't do anything about it and I proceeded to ask to speak to a supervisor. No luck. Before calling again, I got a message from my PayPal account that I received a refund from filter fast. I will NEVER do business here again and definitely NOT recommend to friends/family.