Deborah W.

I ordered two filters on Dec 11th. Said the delivery date would be by Jan 10th. Thus far (Jan 15th) nothing except my attempting to place 6 separate phone calls to these people and just today sitting for 1 hr and 18 min on the phone without anyone taking the call. Total on hold time has been over 5 hrs between all calls and not one person was I able to speak to. Had to resort to their "text messaging" which got me two seemingly human responses (I THINK.), todays being that they apologize for the delay and the item ships direct from their supplier. Said they submitted an inquiry to confirm the expected delivery date and will contact me once confirmed." I don't expect to ever receive these filters, nor do I ever expect to get a refund. The only thing they were "fast" in doing was accepting my payment. Absolutely mind-boggling that these people conduct business under the name that they do. What irony...