They used to be a great reliable company, but I ordered a water filter that was shipped on 12/1 and was damaged. I'm still waiting for a response to my email with photos of the broken filter, so I called today. I was on hold for 40 minutes, was told that they needed to why the filter hadn't been replaced and then I was put on hold for the rep to check. She put me into a survey and I got hung up on with no answer. Back on hold again. Will never order from them again.