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Mike R.

Contributor Level

Total Points
80

1 Review by Mike

  • Filters Fast

5/21/18

I ordered a filter for overnight delivery. There was a different billed to and ship to address. FiltersFast transposed the ship to address and used the street address of the ship to address but the city and state of the billed to address. The first time I called customer service- it took forever to get a response, when they answered they said they would fix the shipping issue. A few days later, I called FedEx because the shipping status had not changed. FiltersFast said I had to take up the issue with FedEx. Because I was not the shipper, FedEx will not correct the problem. I never received my goods and still had to pay. You will be happier if you use someone else.

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Cartier K. – Filters Fast Rep

Hello Mike, I apologize for the delay in response to your review. I would really like to look into this issue personally. Can you please email me your order number at Lindsey@filtersfast.com? I will be happy to come to some type of positive rectification to your experience.

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