The Aqua Fresh filters are a waste of money and do not filter per the false advertising on the site. When complaining to customer service they basically stated that these filters are "inferior" to manufacturers products. I have a whole house filter so this Aqua Fresh is basically a double filter. My ice has an odor and so does the water from the fridge. Avoid filters fast.com
Hello Valerie, all of the items that we offer filter contaminants from the water. If you purchased a compatible filter to an OEM filter, we state that it may not remove all contaminants as the OEM did, but they still remove some. If your water is producing an odor, that is a clear indicator of a defective filter which we will always stand behind and offer either a replacement filter or a refund. I would like to look into your account, please email me your order number at Lindsey@filtersfast.com and I will respond to you within 1 business day.
Thank you,
Lindsey Williams
Valerie Has Earned 2 Votes
Valerie D.'s review of Filters Fast earned 2 Very Helpful votes
Hello Valerie, all of the items that we offer filter contaminants from the water. If you purchased a compatible filter to an OEM filter, we state that it may not remove all contaminants as the OEM did, but they still remove some. If your water is producing an odor, that is a clear indicator of a defective filter which we will always stand behind and offer either a replacement filter or a refund. I would like to look into your account, please email me your order number at Lindsey@filtersfast.com and I will respond to you within 1 business day.
Thank you,
Lindsey Williams