Feelunique

I contacted feel unique about a purchase I was charged for but not sent any details about. The care advisor told me it was not their problem and I should just contact amazon pay - even though the money was in their account and I had shown bank statements. I spent over an hour dealing with the issue after they got in touch over 24 hours later. They DO NOT reply in 5 hours like their website says.
Will never shop with them again our of principle.

The products are good, delivery quick. But please stop doing that verify thing to get on to look at your stuff! Drives me mad! You press I'm not a robot, then you have to click on the photos that are a bike /boat etc. If it was once it wouldn't be so bad! I tried going on after an email this morning and tried 4 times to get on! This puts people off, well it put me off! I'm looking for presents for my daughter, I will be using another company that I don't have to prove I'm no robot!

I was a little skeptical after reading these reviews when i never got a confirmation my package was shipped. Reached out to them after a while and didn't hear back from them right away, but they did get back to me within a few days and reassured me it was coming. Again i was skeptical since i wasn't able to track it and they weren't able to send me a link to track it, but it did come today. A few bumps along the way and communication was spotty but i am satisfied with my experience overall!

I once gave this company 5/5 now I give it 2/5. The customer service is appalling, slow and they don't have a clue what to do except stall you. I recently bought a set, only to find it was actually a FREE GIFT a company had given them as a promotion. The set was labelled 'your gift' and said 'not for individual sale'. They tried to tell me that meant the individual items, and that they had sold the set previously, and it was not a free gift (even though the package says it's a gift!).

Basically as I have worked in the industry I know the terminology used, and it refers to the set, and I also saw the set being offered as a free gift earlier in the year.

By trying to treat me as dumb, I was passed to a team leader who basically said if you don't want it send it back. What they have done is sold an item and profited that they never paid for, and that is against the law. Maybe on eBay or other sites it's fine, but not a retailer. I have contacted the company concerned for clarification as I am sure they are not happy that a company is selling free promotional gifts for profit. If it was a retail set such as a Christmas set or travel set it would not say 'your gift' on the packaging.

FABULOUS shipping. I live in Canada and ordered a St. Tropez tanning lotion from feelunique.com, which ships from the UK. I ordered because their prices, even after conversion, were better than what I can go get from Sephora 10 minutes from house, AND they offer free shipping. For this, I was willing to wait a couple weeks for shipping.

BUT - I didn't even have to. This item reached me within about 3 business days!

I will keep an eye out for other items I can save money on versus what is sold here in Canada and order from feelunique whenever possible thanks to this stellar service!

They sent my order to an address they had on file for years, despite my filling in my current address when I checked out. People at the old address, where I hadn't lived for over two years, either stole or threw away the package. Now feelunique is saying it's my fault and won't reimburse me. Avoid - do not waste your money. There is nothing on their website which can't be bought elsewhere from a company which sill actually try to sort out problems if they arise. Just sorry that I spent £34 to find out how awful feelunique.com is.

The worst online experience ever. Feelunique is going to be a nightmare to anyone who cares about their little money. I recently shopped from thier app. And got my 2 items almost with empty and unsealed. The packaging is very cheap though. And the box was already open. While shopping they allow me to chose a free gift which made me more curious but I got nothing nor even a piece of paper. I made a complain and asked refund or return they was treating me like I'm a kid after so many days now they are saying we don't have return policy for your country. I mean seriously? They was saying to me from so many days wait until we fix your issue now they are saying don't worry we will give you 10% off for your next purchase. And wasted my 358 riyals with thier damage products I will never ever suggest for this website. Doesn't even worth 1 star.

They did not fulfil my order, even though I was charged for it. I chased for weeks on every platform and never got a reply. Now they deny that I ordered them! CS is awful - really argumentative and pointless team. Awful business, wish I'd never used them.