FedExReviews 2,892

Their service and reliability is pathetic. Have had countless packages just sit at the facility or in a truck all week, never being delivered.

Even five years ago Fedex was a fairly good delivery service. Now they are worse than deplorable. They are abusive even when you are polite and patient with them. DO NOT USE THIS DELIVERY SERVICE!

Any time I have used FedEx there has been some problem. Package marked delivered, never received twice now. With these reviews how are they still in business?

Fed Ex are an absolute disgrace - they have a massive backlog and still taking customers parcels and money without informing them of the 10+ days wait. I had sent documents to enable our accountants in the USA to pay staff payroll for this week and instead of informing me that they had a 10 day+ delay and giving me the opportunity to use another carrier they took the docs and left them sitting at Stanstead AIRPORT for the last 5 days with a further 10 days delay - ABSOLUTELY DISGUSTING - SERVICE IS APPALLING AND FED EX CANNOT IN MY VIEW BE TRUSTED WITH IMPORTANT DOCUMENTS

Absolutely apooling, tracking says that package was delivered and signed for by me - untrue. Than delivery was apparently refused by me, despite me calling over and over to re-arrange. This costed me so much stress. So many days staying in, when I arranged to have the package delivered. Messing with people's lives. Disgusting. I will never use them again.

My package has been in my city for five days now. Every day it says out for delivery and then at 6pm it changes to PENDING NO ETA. I gave it some time and finally called tonight to ask what the issue was. Was told that my package has not moved since being in my city five days ago. I asked why and was told they didn't have the drivers. I asked if they could just pull it and I'll come get it. Even though they're the delivery company and I'm not I'm willing to do their job to get my package and was denied. Was told it already has a sticker and I have to wait. Gave them my number so they can call when it's on it's way. Was not told at all an estimate or even a guess of when that will be. I cannot believe that people still use this company for shipping. I would not have decided this but the company I ordered from ships through them. Hopefully I see my items soon

I have a shop and receive a lot of packages. I get packages from UPS, Fedex, DHL (international) and USPS. I have no problems with the deliveries, EXCEPT when the supplier sends by FEDEX. 4 out of 10 deliveries have issues. From not attempting to deliver and stating that delivery was attempted, to stating the business is closed (due to pandemic) when the business is and has been open, to deliveries that get "stuck" at the local station and has the same "delayed" status day after day. Have no problems with UPS, DHL, and USPS. Only problems with Fedex and tons of it. Suppliers, please DO NOT USE Fedex! You will piss off your customers.

I ordered a piece of furniture from Wayfair. It was being delivered by FedEx. It came on December 15th while I was out my package was delivered by FedEx. The box was completely busted up and the driver tried to push the broken box over the mess that was in the box. I have a ring doorbell, it showed the driver trying to push the box over the parts in the box. Then to add insult to injury he said something to someone else and they walked away laughing. I called FedEx and left a complaint with the customer service representative. She said someone would be reaching out to me. Of course I haven't heard anything from anyone. There were broken pieces, scuffed pieces. Messed up corners. Thanks alot FedEx. At least Wayfair made it right.

This incompetent company lost my package one week ago. In 7 days they haven't been able to do anything for me, despite I called them every day. They continue changing their version of what happened to cover the incompetence of somebody who lost the package or delivered it to the wrong address. I want my package back or a full refund to be provided without further wasting my time.
Also, they do not note down what we discussed during our calls, so every time I called I was receiving the same lie: "according to our system your package was delivered".
This is extremely frustrating. The company does not deliver a reliable service: better to avoid it.

I've had 3 separate orders over the past three weeks delayed several days through Pflugerville. Each time the delivery is "on a vehicle for delivery" for days. Two of the orders were fresh food delivered spoiled due to delay. For my business and friends, I don't recommend using FedEx for local deliveries in Round Rock.

I had ordered for some items of mine to be shipped from the UK to Finland. I regularly kept getting updates regarding it's whereabouts until it arrived for clearance in Helsinki. From the seventh of December, it has been awaiting customer clearance for nearly two weeks now despite the fact I filled in all the paperwork necessary for delivery. The estimate arrival date is non-existent and now according to FEDX ENGLAND both items are in Finland and yet FEDX FI say that one of them still remains in the UK. There apparently is an investigation in regards to it's location but I believe they are doing f**k all!

Absolutely the worst among all US carriers. Fedex continuously delays shipments, provides almost no information in their automated tracking, and the customer service does nothing to help.

I've tried to let businesses know I will pay more to use other carriers. Sadly, most of the customer service reps for those businesses don't care, either.

From now on, if FedEx is the only choice, I will no longer purchase from that business.

You would think that once your package got in the delivery truck they would be delivered. Not at Fedex in Rockford, IL. They get in the truck 11/01/2021 and are delivered 11/04/2021. The end of taped closed after Fedex tore it open. I have told all my suppliers I will not use them if they use Fedex.

Worst shipping service available. Avoid at all costs if you want your customers satisfied. I have never got a package on time when FedEx has delivered it. The last two times they were lost and had to get refunds from the retail store I purchased it. If I get an email notification telling me my merchandise is being delivered by FedEx i know automatically its going to either be delayed or lost, every time! DO NOT USE THIS COMPANY PLEEEEESE!

FedEx cannot deliver packages on time and if you ever receive your package it will be damaged. No stars!

I paid for overnight service and now it has been 6 days with no package.

Called customer service, *******339, many times, and were given different stories conflicting with each other. NEVER SEEN SUCH CUSTOMER SERVICE BEFORE!

I sent a package to my grandson from GA to EL-Paso and the address was missing 1 digit I called Fedex the ensured me that the package would be intercepted and the missing digit would be added, however when I called them back they told me it was delivered, however I was informed that the address was no a valid address and the package would be returned. They told me they will talk to the driver at the end of the day it's been almost 5 days now and up to now they cannot get the package, when I called customer service they were very rude and continued to tell me someone will call me up till now I am still awaiting a call from Fedex. This is terrible it's my first grand child and now he has no Christmas gift. This is so hurtful Fedex has given me no compensation up to now.

When I shipped my package out, one of the Fedex employee made the shipping label, address was incorrect, unfortunately I did not find out until the package was shipped out. The address on the ship label doesn't exist, but Fedex managed to deliver the package to some random address and random person for the signature required package after I corrected the address, after I saw online tracking showed that package was delivered. I called Fedex, Fedex opened a case to investigate the missing package, I made several follow up calls, I received different/conflict information regarding my package each time. We decide to post a note to nearby neighbors and luckily we found the package after three day the package was delivered. Even to this moment Fedex is still saying that investigation is still underway. I am very unsatisfied with this service, I am wondering if Fedex driver really look the address and names before delivery. In this case, the address on the shipping label doesn't exist, I totally understand if the package was returned to me due to the incorrect address. Please be cautious before you ship any valuable through Fedex.

Absolutely horrible service. I ordered a rug and instead of leaving it at my front door
(as claimed) they dropped it at the end of the driveway, about 150 feet away. The rug was not only very heavy it was awkwardly shaped and pretty much impossible for a 69 year old woman to move. I complained to them but have gotten absolutely no response other than an auto-email. I'd never use them and I will be very unlikely to order again from a store that uses them.

I would never ever again use FedEx for shipping my products again, they delayed my deliveries in average 17 days, not to mention the amount of damage product they created. The BURLINGTON, WA Location is the worst, everything sits there for up to two weeks. This is very frustrating. This is not acceptable for me and my company.
Staring today I will only ship UPS. Much better service and company. Good by FedEx you lost my business for life.