website thubmnail of FedEx
How would you rate FedEx?
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GB
1 review
1 helpful vote
Follow Monika K.
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This company is absolutely a fraud. They say that they delivered my parcel and someone sighted it meantime I didn't sigh anything from them and my parcel is missing. They will not provide you a prove of the person who delivered your parcel ( if they even delivered it like they said) or they will not provide you with the name of the person who "delivered" your parcels. They simply steal your item and keeps you waiting when they investigate your case and later they will just say they can't help you. Don't use this company! They are proper frauds!

Date of experience: May 19, 2022
Utah
2 reviews
1 helpful vote
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Sidewalk delivery
February 26, 2022

I saw the Fed Ex truck arrive today and opened my door to pick up my package a few minutes later. The package was halfway down my sidewalk. NOT at my front door as indicated on the delivery details. Poor service Fed EX!

Date of experience: February 26, 2022
Canada
6 reviews
6 helpful votes
Follow Richard C.
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FedEx is absolutely the worst shipping company there is. They deserve a major negative review. Tracking showed the package was delivered, my wife went to grab it but couldn't find it in the driveway or the yard. So she decided she would check the neighbours. Then she found the package down by the street. What kind of dummies drop the package off right beside the road. Not even close to the house. Makes me wonder if they do this on purpose, drop it off and get one of their buddies to walk by and steal it? I don't know, seems suspicious that it was left by the road.

Date of experience: January 24, 2024
Canada
1 review
0 helpful votes
Follow Bhakti P.
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Very disappointed delivery service, they DO NOT CALL, it was showing on the website that the package is out for delivery, however after some times it shows to pick from Fedex location. We were home all day waiting for that package. We requested to deliver next day, but same happened the other day. Finally we had to pick from Fedex long waiting in the queue for half an hour. Worst service ever. Amazon deliveries are much much better than this.

Date of experience: December 3, 2021
Maryland
2 reviews
2 helpful votes
Follow Joe D.
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In my opinion Fed Ex is now run by grifters. They promise to get your package somewhere and do not follow through. Then they say next day over and over for for days. All of a sudden tracking warning. There is no one to talk to all you get is some foreigner somewhere the do not speak the English language. They lie &lie will give you no superior then you have shipper keep your money you get nothing. They should make cast away 2. Plane crashes kill everyone and all packages float away lost forever. The end. Flush your money down the toilet works as well. Lying no good thief's.

Date of experience: July 6, 2022
Canada
1 review
0 helpful votes
Follow Bailie H.
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Never received my package
September 24, 2022

I placed an order through royal canin and their delivery company was through FedEx. I have been waiting since Tuesday when they said my package was going to be delivered and it never was so I called customer service and apparently the driver had made three attempts to delivery the package (for context I live in a three story apartment building so there is no buzzer) but was never contacted about the driver being here even though my phone number and email address is clearly written in the shipping information. The lady on the phone was very unhelpful and basically said I would have to pick up the package at one of their locations.

Date of experience: September 24, 2022
Florida
1 review
0 helpful votes
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Anti Second Amendment
December 13, 2022

Fedex refused to deliver a package without signature recently. It was a holster for a pistol. My wife created an account online as they requested and PAID to have all items delivered without signature. Two weeks later another holster for my job was to be delivered. They are now playing the same game, and refuse to deliver without signature, when in several days before, Christmas items have been delivered...without signature. I advised I would not create a second account and PAY again. I called and left a message for the vendor to send my items United States Postal Service henceforth when it returns to them.

Date of experience: December 13, 2022
Georgia
1 review
1 helpful vote
Follow Bricola S.
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So I ordered my shoes back in October. Got a email Monday saying it was on the way! It would be here Friday, Thursday it said it was delivered... I'm home all day just for this package, I had my front door open the whole day because I have a screen door so it's fine. FEDEX new drove down into my circle. And Corp said that IF they find it they would deliver it! Wow UPS would never!

Date of experience: December 18, 2020
Louisiana
1 review
0 helpful votes
Follow nana l.
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If I was able to give a 0 zero I would. They can't ever deliver a package on time. Some people will need it for a specific time not just when yall want to deliver packages. Do your job instead of saying there's an "operational delay" for 3 days straight.

Date of experience: August 7, 2023
Virginia
1 review
0 helpful votes
Follow Antonio V.
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A delayed delivery for few more days may be understandable because of the inclement weather, but leaving the package on the driveway and by the trash bins 7 yards away from the door that's unacceptable. I was lucky enough my neighbor saw the delivery person tossing the package( a mattress) and was able to leave it by my doorstep.

Date of experience: February 23, 2021
Alabama
2 reviews
0 helpful votes
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Montell
December 21, 2022

My local delivery driver Montell in Montgomery Alabama just jumped two hurdles and landed in his truck in the pouring down rain. He is an amazing delivery driver always early or on time. He is always friendly as well as if we're not home puts packages in the back where they won't be stolen.my man need a pay raise always going above and beyond for all his deliveries.

Date of experience: December 20, 2022
Ohio
1 review
0 helpful votes
Follow Bre Y.
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It's been over a week and my package that was shipped two weeks ago still is not here. I don't know why it takes so long at every stop it makes, but it's takes almost two days for it to process anywhere. If my package was shipped through UPS, it would already be here.

Date of experience: January 8, 2024
North Carolina
1 review
0 helpful votes
Follow Barbara N.
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This isn't the first time, but multiple. I live in NC. Shipped from VA, less than 7 hours away. Goes to MD 8 hours away from me. Then to WV, 7+ away. And still sitting there. Expected delivery date come and gone with no available update.

Date of experience: August 18, 2023
Barbados
1 review
0 helpful votes
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Excellent Service
June 14, 2015

The service received from BongoUS has been excellent every time that I have used them. They are prompt, and accurate, I have no complaints and would readily recommend them to friends and family. Keep up the good work.
Thank you.

Date of experience: June 13, 2015
Canada
1 review
0 helpful votes
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You always have an extra step for everything!
July 12, 2022

I have a package and you guys are the courier. First, I didnt get any paper saying "attempted delivery" and I am pissed because you asked me to pick it up from a certain location. My address of delivery is different from my ID address. And you require that to be matching. I explained the situation to your customer service and she is asking me to bring my mom that has that address. YOU GUYS ARE FUNNY! My name is registered and I have the tracking information. And I am 27 years old and you are asking me to bring my mom to pick up the package that is less than $100 just because of the address issue?

You better have a better system here or don't hire lazy drivers who wont even bother trying to deliver my package.

I work from home so if they came, I would have known. Thanks!

Date of experience: July 12, 2022
Pennsylvania
1 review
2 helpful votes
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Never again
November 17, 2017

Unacceptable service. It's obvious that they don't care whether or not you receive your delivery. Will never use them to ship again nor will I ever purchase from a company that uses them to deliver. They can't be trusted to do the job that you rely on them for.

Date of experience: November 17, 2017
New York
1 review
0 helpful votes
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I hate fedex
May 24, 2022

They have the worst costumer service never on time. Always late!
I am waiting for my package for over a week and it supposed come today. Woke up in the morning my delivery changed, Now I have to wait one extra day.

Date of experience: May 24, 2022
California
1 review
0 helpful votes
Follow lisa d.
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The package being shipped from within the state has been sitting at Fedex for the past 5 days with no new delivery information. It would have been faster for me to drive to pick up the package from the vendor myself. The automated assistant has attitude, she hung up on me when I asked for a customer service rep. But before hanging up it said "that is all the information we have for you, goodbye" no warm or even cold tranfer. Needless to say they need to drop express from their name.

Date of experience: September 3, 2022
Kentucky
1 review
2 helpful votes
Follow Katlin M.
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I've never had such slow deliveries. They never update their website for your package. Their dumb customer service is the most awful thing I've ever seen. Never, never, never will I purposely use their service again. It just all around sucks so much, it's disappointing, and embarrassing for them.

Date of experience: April 15, 2021
Tennessee
4 reviews
3 helpful votes
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Disappointed
July 30, 2021

I will no longer shop from anyone that uses FedEx. That is the worst company. They never get your order to you or on time! Makes no sense whatsoever. It is always and I mean always late no matter what. They need to be closed down. Horrible and I mean horrible company! They are a joke. They don't care that people depend on them! Not only do they not get anything on time, they deliver it to the wrong address.

Date of experience: July 30, 2021

Overview

The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,528
value
1,323
shipping
1,472
returns
940
quality
1,219
+604