FedExReviews 2,897

For some reason@@@. Com decide to deliver a package using FedEx as a carrier, For some reason the "FEDEX SMARTPOST" took the smartest and cheapest / efficient way to deliver the package. The package travel from CA - NV - North Salt lake, UT - Denver, CO - less than 18 miles 23hrs to Henderson, CO located in Denver CO - FedEx Smartpost Salt lake UT- Back to North Salt Lake, UT. Calling the Costumer service was a enlighten since I was told by them that that was the most economic / Smart way for delivery. I wonder were they took their classes on economy since for me it looks like a waste of gas / time. But one have to love their costumer service, is never the driver made a mistake or the facility put the package in the wrong truck. Is always "sorry sir the smartpost system takes the most economic way to deliver the packages".

How do I fix this, well I contacted the seller and they have 1 day left to deliver, if not I get a refund and told them already that if they send another package using FedEx I will stop doing business with them. BTW the package is in UT and it need to be deliver somewhere in the mountains of Colorado.

Update:
From FEDEX SMARTPOST Salt Lake City, UT. Is back on the road to Henderson, CO and it took another day to arrive to FEDEX SMARTPOST Denver, CO. The package is touching each place that is being before and they have the right address.

I needed to get a laptop battery to Grenada in a rush and BongoUS looked like the solution. The cost was high but it would be quick. I checked their list of prohibited items and there was no problem. After Fedexing the battery to them overnight for $30 they told me they don't ship batteries of any kind. I asked why this wasn't on their website before I spent the money and they had no answer. They claim it is a Fedex policy however Fedex is the company that delivered it to them overnight. Now I have to pay to have it returned and then pay Fedex again to deliver it direct to Grenada. Bongo does ship laptops with batteries.

I am astounded at the cost of shipping that they are charging me. I ordered 4 knit hats. And when I went on the site to look at what they were charging me to ship it ($5.00 box fee, $67.35 shipping, $7.07 fuel surcharge, $4.26 loss & damage, plus $33.80 duty & taxes) a total of $117.48. I couldn't believe it. So I called customer service, and was told by a very unhelpful Ismael that they have a formula they use so they can charge me a 10 pound weight for 4 knit hats. He had nothing to say when I said I will never use this service again. He just said that if the box was that big, than that was the charge. By the way the box is not large it is apparently 12"x12"x9.5". So before you use the service - decide whether it is worth it to pay HUGE shipping costs. My shipping is going to cost more than the actual product! Not happy, and won't use them again.

Not every online shop has the option for overseas shipping.
That was perfectly handled by Bongo!

GREAT!

It is a good service but there is one seal compond missing of my last shipmnt.
Not sure if it is the seller's mistake or lost by the re-packaging in bongo.
It will be better if I can email a contact person at the bongo's warehose to check this issue.

I made a order online and my package was supposed to be send to Mexico with clothe that I buy for my family has Christmas gifts well the packege arrived at Guadalajara and then I got a email saying that my package was on hold for customs the request for me to hire a broker the value of the packege was $150 and the broker was going to charge me $1,200 so that was not a option they refuse to send it to me in the US and they have it now on hold at the Deliver location it's been two weeks and nothing of my packege I call every single persona and no one could help us

Previously bought items all the time from the US via Amazon and paid at most $100 for expedited freight. Ordered a number of items via a US company and they cost over $550 for Bongo to send a lighter smaller package with slower delivery times.

Bongo also try to "helpfully" add a customs and duty pre-payment of $150 which I removed as I knew the order value was well below that which customs would care about.

Parcels were repacked from original good packaging into crappy bongo box which had almost no protection. They damaged some of the items inside (and the items were made out of foam!).

Complete rip-off. Do not ever use!

I don't do a lot of online shopping, but when I do, I often run into the problem of how to get my items to my current address in Japan. Many of my favorite items don't ship overseas. In the past I've relied on relatives, shipping to them so they can re-ship it to me, but eventually that starts to feel like I'm being a burden. Bongo (BongoUS) is the best solution I've found so far. Other "re-shipping" companies will ship things to japan, but only the things they stock. Bongo is the only company I know of that lets you gather a bunch of items over several days, stores them in one place until you are ready, and ships them out for you in as few packages as possible. When I need that service, Bongo is very convenient. And I like how they will photograph each item and any included invoices so that you can see basically how everything looks before it ships, just in case there are issues you see that need to be dealt with. The only reason I didn't give them 5 stars, besides being reluctant to give anything 5 stars, is that this service is a little on the expensive side. They're up front about it of course, and their calculations are understandable. They have to pay for their employees and their warehouse and other fees, somehow. But the high cost still gives me pause. It's the only reason I don't rely on them more often. I would (and I have) recommend this service to friends and family if they're trying to find a way to ship things internationally that don't offer the option.

I should mention that, never having had a problem with my shipments yet, I do not know anything about their customer service quality or any issues concerning their returns policy. Never having any issues pop up is a good thing, of course :)

This was the first time my fiance and I purchased items from overseas (specifically for our wedding). The shipping of our goods from the USA to NZ was very efficient and everything arrived on time and in one piece. The process of having an account with Bongo Int'l and being able to check where our goods were at, at any point in time was fantastic. Our only concern was the cost of shipping, which we were not aware would be so expensive and to then be taxed in NZ for our goods. Bongo still provided a good service, albeit an expensive one, but we were aware our goods weighted quite heavily. We would use Bongo again but would love to know the rates per weight before agreeing to send to the Bongo addresses provided, so that we could chose not to use if too expensive and find an alternative.

Hi,

I have been a bongo customer since February 2010. At the bigining they offered great services, then the number of clientes increased and they started to expand the business, then the qualiity of services rendered started to decreased exponentialy. They have increased the volumetric weight of my shipments several times in order to overcharge me so other scam methods...

In february this year I requested them to ship a 2015 model TV which was worth over 2000 USD. I received a useless TV with a broken screen. They shipped the TV with no FRAGILE labels on it nor any sort of protection (Fedex tracking number: **************).

On March 4th reported what happened and their fisrt response was like we are not paying you (even though the merchandise was covered under Bongo damage insurance). After exchanging several emails they sent me a note stating that my claim was aproved and the claim amount to be paid was $2430. 27 USD. They also stated that the payment would be made via check and it could take 45 days to be processed (it was back in March).

I have been chasing them since then and now they do not even bother to reply to my emails anymore.

If you are trying to do business with these guys, PLEASE DON"T... Don't waste your Money and time with them like I did. They are not trustworthy

Pedro (Customer number: *******)

Fedex took a 50g packet of Gold. Lost it. And paid me 50 euro (minimum to legally not be in trouble) out of 1600 euro.The man from Fedex who got it, put another packet in my name. And mine was officially lost.

Fedex was incompetent in doing anything. They just kept saying everything could had happened. They tried to solve it but they want not admit what I think is the obvious. One employee took it. He changed my address for other paket. And they know who was.

Sent me email detailing how legally I can not sue them, and paid me minimum. They just stole my packet and savings in my face, and no person was punished, no mechanism of tracking. No monetary compensation... All they cared is that legally they were not sued.