FCKH8

I got an email in August 2013 from fckh8 (who I've ordered a t shirt from before and got it in a timely matter) promoting a discount on rainbow gear with a promo code. I thought this was great so I bought it, used the code and ended up paying $40 and change for shipping. My card was charged almost immediately, and they've had my money ever since. Literally 5 and a half months later, and I still don't have my merchandise. I've emailed "Ryan" so many times, always getting the run around. After a couple months he said they were out of the product I ordered and asked me to choose another hoodie. I understood and chose another and thought that would be the end of it. Another few months pass and I still get nothing. I emailed him almost every month asking and asking. Eventually he said "Wow we've been slacking on your order! I'll throw in a free shirt!" So I chose a shirt (this was after asking several times for a refund because I was over this) and he said "Okay it's all taken care of." That last email was sent to me over a month ago. Still nothing. No confirmation email that it shipped, no nothing. I just emailed him again saying that if he didn't send me an email with the exact details of what I'm getting, when it's shipping, and when it will get to my house by Monday, I'm calling my credit card and disputing the charge. Like I told Ryan in my many emails, I'm all about this cause. No matter what your intention, however, terrible customer service and charging for orders you KNOW you can't fulfill is a great way to lose customers. I'm so disappointed. I guess all I can do is hope they get their act together and keep emailing Ryan until I get an answer. Overall verdict: great cause, terrible business.

Terrible company, exploits black tragedies to sell tee shirts and discredits many gender and sexual identities

Excellent company with great customer service. Shipping was satisfactory and would definitely shop with them again.

Ordered a t-shirt. Fast shipping, quality of t-shirt is good (thick material, bright graphics). Very pleased!

Mm
Even if it was a good cause that wasn't focused on cis gay white men
Even if they didn't decry, victimize, delegitimize and erase the queer identities that they are to lazy to understand like asexuality and pansexuality
Even if they weren't transphobic and cissexist (saying things like men when you mean people with testis, or whatever yea)
Even if they weren't horrible in lots of other respects, the list just goes on and on folks.
Even if they weren't all that they still have horrendous customer service as you can tell from all these other reveiws
So yeaa find another lgbt charity that isn't a for profit business (that is what they are, they have said this) and buy from them instead of this $#*! site

I bought one of their t-shirts after I saw the video of the little girls. Absolutely love my shirt and this company is awesome!

What's this? A review for FCKH8 that's higher than one star? Has a miracle occurred?
I think, perhaps, something right is finally happening at this company.
I ordered a tank top and a bumper sticker from the website at the end of March. The money was almost immediately taken out of my account, and I received an e-mail telling me that my order would be shipped within a week. I heard nothing that week. Now, I usually am the type of person who checks out reviews for a company/etc before buying from them, but in this case, I didn't. I had been waiting for a couple of years to buy a tshirt from them and had finally decided to do so.
What I found was... less than reassuring, to say the least. However, I received an e-mail about a week and a half after I placed my order telling me that the company was switching hands and would get back into action on April 14th. Lo and behold, April 14th comes, and I get an e-mail telling me that my order is being sent to the shipping warehouse, and was given a tracking number that I could use on USPS's website. I was still a little wary, but was feeling a little bit more reassured, so I just relaxed for a few days. It took a few days for my order to get out of the warehouse and into the USPS shipping facility, but after that, it was really fast getting here! It just arrived today, and I am very pleased. They also threw in a few stickers, bracelets, and pins, I'm assuming as an "apology" of sorts for it taking so long.

Hopefully, this represents the dawn of a new era for FCKH8; it really seems that the company is now starting to pick up on their slack and actually, you know, do their job.

Quick response to questions, fastest shipping I've had in years (once order was processed), quality product and great selection.

I placed an order on the 27th of March. It is now the 27th of June and I have still not received my order.

I waited patiently for two months thinking they were a small business that got overwhelmed. When June rolled around I started to get annoyed. I e-mailed and was told on June 4th that they had just restocked and would be shipping my order that weekend. The weekend came and went. June 12th I got a message saying my order was "being processed for shipping" not that it shipped, just that it was being processed. It was the exact same message I had received months earlier and nothing had ever come of it.

I then asked to cancel my order and get a refund. I got an e-mail containing usps shipping information. No apology, no explanation, just shipping information which I took to mean they would not give me a refund. I entered the tracking number on the usps site and was told that they were notified to expect a shipment on the 12th but that no further information was available as it had not shipped yet.

It is now the 27th, exactly three months after the date my order was placed (and my money was taken) and there is still no shipping information. I was willing to give them a pass on slow shipping as they are a charitable organization, but this is ridiculous. If they can't fill their current orders, they need to take a break and stop hyping up their products on facebook and encouraging more sales until they can catch up on shipping orders that are long overdue. In the end, even if I do get my order, I don't want to wear the merch because I don't feel good about promoting a company like this. Bottom line, save yourself the headache and make a donation to another charity.

I ordered a shirt from them on February 8th, and received it by the 21st. I was quite happy with my product, and the fact that they got it to me within 2 weeks. I liked the shirts I received, and even put a picture of it on Facebook, in which a friend liked it. Since her birthday was coming up, I placed another order for her on February 22nd, and even payed extra for priority shipping. It is now the 28th, and my product still has not been shipped, and I am leaving out of town for her birthday on March 2nd. I have called a few times and left voice mails, asking purely "whats up?" I ordered once with regular 1 to 2 week shipping and got it within 2 weeks, I expected that on my second order, paying extra, I would receive within a week, if not by Friday when I leave. It is now looking like I will probably not be receiving my package until sometime next week, if it even ships out this week.

Overall I had one good experience with fckh8 once, and a not so good experience the second come around. The added fact that they never pick up their phones or call back is also disheartening. I could understand that they may be overwhelmed with orders and may not be able to ship them out right away, but I would at least like for someone to tell me this over the phone. I would like to say that I love the idea, and had a good experience the first time around so I am giving the site 4 stars, but I can say that I would not mind if they gave a little less in profit to organizations if it meant hiring a few more people to giving better customer support over the phones.

I will also be driving through Dallas, where my friend lives, on may to Houston the following week for spring break, so I am hoping they will ship it by then so I can give it to her when I drive through.

I'm proud to be a part of such a positive entity... this planet needs "positivity" so very badly